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Zoho Survey
Effortless Survey Creation
4.4
(842)
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Zoho Survey Reviews & Product Details

Zoho Survey Overview
What is Zoho Survey?

Zoho Survey is an online survey tool that helps businesses and organizations gather feedback from their customers, employees, and stakeholders. It has an extensive range of customization options, including question types, survey themes, and branding options. It also includes real-time reporting, integration with Zoho CRM, and the ability to conduct surveys in multiple languages. Additionally, it offers robust collaboration and sharing tools, making it easier for teams to work together and get the feedback they need.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Zoho Survey Categories on Findstack
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What Zoho Survey is best for?
How does Zoho Survey compare to Survicate?
What are the pros and cons of Zoho Survey?
Zoho Survey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Zoho Survey Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
Zoho Survey Media
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Zoho Survey Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 07, 2024
Zoho Survey Logo
842 Zoho Survey Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Jul 18, 2023
 Source
Overall Rating:
5.0
DK
Deepak K.
Android Developer
Share
"Best and easy to use tool for survey and data collection"
What do you like best about Zoho Survey?

Zoho Survey is a powerful tool that offers numerous benefits for conducting surveys and gathering valuable insights. One of its standout features is its user-friendly interface, which makes survey creation and customization a breeze. With a wide range of question types and flexible design options, users can create highly engaging and visually appealing surveys. Zoho Survey also provides advanced reporting and analytics capabilities, allowing users to analyze responses and generate meaningful reports. Additionally, it offers seamless integration with other Zoho apps, making it convenient for data management and collaboration. Overall, Zoho Survey combines ease of use, customization options, and robust analytics, making it an excellent choice for survey research.

What do you dislike about Zoho Survey?

One drawback is the limited number of responses allowed per survey in lower-tier plans. This can be restrictive for users with large sample sizes or frequent survey needs. Additionally, the design options, though customizable, may not offer as much flexibility or creativity compared to some other survey tools. Another potential downside is the learning curve for advanced features and reporting, which may require some time and effort to fully grasp. Lastly, customer support can sometimes be slow or less responsive, which can be frustrating for users seeking timely assistance.

What problems is Zoho Survey solving and how is that benefiting you?

It improves my daily life for example:- Firstly, it provides a user-friendly platform that simplifies the process of creating and distributing surveys, saving valuable time and effort.Secondly, its robust analytics and reporting capabilities enable users to extract meaningful insights from survey responses, aiding in data-driven decision-making. Additionally, Zoho Survey's integration with other Zoho apps facilitates seamless data management and collaboration, streamlining workflows. By solving these challenges, Zoho Survey empowers users to efficiently gather and analyze feedback, improve their understanding of audiences, and make informed business decisions based on reliable data

Small Business (50 or fewer emp.)
Jun 20, 2023
 Source
Overall Rating:
5.0
Ayushman P. avatar
Ayushman P.
Senior Credit Analyst
Share
"Genuine feedback of Zoho survey"
What do you like best about Zoho Survey?

The most helpful thing which i like the most about zoho survey is you have to just drag the question and paste it and you can simply mske questionnaire and it has multiple templates not

What do you dislike about Zoho Survey?

Not found any drawback yet everything is simple and easy.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho is making things simple you can prepare your survey in very less time and makes it catchy and attractive by using templates and design and its helps you to increase scale of your business.

Mid Market (51-1000 emp.)
Jun 15, 2023
 Source
Overall Rating:
5.0
Emmanuel  A. avatar
Emmanuel A.
Human Resources Administrator
Share
"Unique Experience for Data-gathering."
What do you like best about Zoho Survey?

Zoho survey remains the best and unique communication medium to convey thoughts and receive responses online for real-time reports for decision-making, planning and project execution.

What do you dislike about Zoho Survey?

Its quite interesting that Zoho survey segmented it pricing according to audience gradient; however, the enterprise billing could be subsidised to accommodate upcoming enterprise to benefit from it policies

What problems is Zoho Survey solving and how is that benefiting you?

Majorly, I use Zoho survey for data analysis. As a data analyst, most of my data wrangling are culled from data gathered from responses via this platform. I have heard from a university Don in Nigeria via a conversation that Zoho survey has helped to solve more works as relating to his data collection for excellent academic journals

Small Business (50 or fewer emp.)
Jun 03, 2023
 Source
Overall Rating:
5.0
Nidhi C. avatar
Nidhi C.
Executive
Share
"Zoho survey"
What do you like best about Zoho Survey?

The best this about Zoho Surey that I like the most is that it is very easy yo share the servey at diffrent platforms by just one click and get that servey aired in no time.

What do you dislike about Zoho Survey?

Zoho survey is easy to air but I personally find it tough to make as it has so many categories to choose from it was hard for me to categorise everything I wanted the survey from.

What problems is Zoho Survey solving and how is that benefiting you?

I loke that Zoho Survey is easy to air at diffrent platforms but What I think makes it more accessible is that it ensures high response rate because it makes it easy to complete the servey on phone.

Mid Market (51-1000 emp.)
Jun 03, 2023
 Source
Overall Rating:
5.0
Mamta P. avatar
Mamta P.
Inside Education Consultant
Share
"online survey platform"
What do you like best about Zoho Survey?

provides a user-friendly and feature-rich environment for creating, distributing, and analyzing surveys. It offers flexibility, customization options, and robust analytics to gather valuable insights for decision-making purposes.

What do you dislike about Zoho Survey?

Limited customisation, complex logics. Limited question types and limited integration. Note that that these challenges may vary depending on individual needs and preferences. Despite these potential challenges, Zoho Survey remains a popular choice

What problems is Zoho Survey solving and how is that benefiting you?

collecting short answers by providing a text field question type. This allows you to ask questions that require brief responses, such as names, addresses, single-word answers, or short phrases.

Small Business (50 or fewer emp.)
May 18, 2023
 Source
Overall Rating:
5.0
AN
Abdul N.
Founder
Share
"Create an Insightful Survey in a Few Minutes"
What do you like best about Zoho Survey?

A free version is available. It is easy to integrate with other software in the Zoho Suite. Has pre-designed templates to select from. It also supports customization and simplifies the process of managing surveys

What do you dislike about Zoho Survey?

I think the insights and support need some enhancement. Other than that, it's the real deal.

What problems is Zoho Survey solving and how is that benefiting you?

It helps us to save time since it integrates with other productivity software in Zoho Suite such as Doc.

Mid Market (51-1000 emp.)
May 13, 2023
 Source
Overall Rating:
5.0
Deven R. avatar
Deven R.
Software Developer
Share
"Best Platform/Tool for Creating Survey Form"
What do you like best about Zoho Survey?

Zoho Survey is one of the platform for creating high quality survey form for everything. with the per avaliable template this make our work faster than before. its so responsive and collect data and process it very accurately.

What do you dislike about Zoho Survey?

Zoho Survey tool is best in creating Survey and deploying it. but when its coming is check real time Insights data it has little delay.

What problems is Zoho Survey solving and how is that benefiting you?

Using Zoho Survey we solve the most hectic problem in our business. collection customer feedback and data or other things is different for us in our initial stage but because of zoho Survey we can collect feedback and data easily in few clicks

Small Business (50 or fewer emp.)
May 02, 2023
 Source
Overall Rating:
5.0
Pratyush A. avatar
Pratyush A.
Associate Business Consulting
Share
"Amazing tool, easy to use, convoniently priced, user friendly"
What do you like best about Zoho Survey?

How easy it is to create complicated logic for surveys, how easy it is to export the data and perform basic analytics even with the free version.

What do you dislike about Zoho Survey?

The limit on number of users and visualization possible is limited.

What problems is Zoho Survey solving and how is that benefiting you?

ZS allowed the start up I was working for to create a market assessment survey with complicated logic and also analyse the data easily.

Mid Market (51-1000 emp.)
Apr 27, 2023
 Source
Overall Rating:
5.0
SF
Shareena F.
Hr Director
Share
"A great survey tool"
What do you like best about Zoho Survey?

Like how the software is easy to use and sending out surveys to my employees has become so much easier.

What do you dislike about Zoho Survey?

There is nothing that I dislike about the tool. Pretty simple for everyone to use.

What problems is Zoho Survey solving and how is that benefiting you?

Reaching out and hearing out the employee point of view.

Small Business (50 or fewer emp.)
Apr 24, 2023
 Source
Overall Rating:
5.0
BB
Baladas B.
Warehouse Executive
Share
"Achieve customer satisfaction with their feedback"
What do you like best about Zoho Survey?

1) It helps to create survey forms which we can share with our customers to get feedback on our services. 2) Data collected can be extracted to other format also for easy analysis.

What do you dislike about Zoho Survey?

We are using it since last 3 to 4 years and we didn't faced any issue with it.

What problems is Zoho Survey solving and how is that benefiting you?

We are in 3pl industry and it is very important to us to keep improving our service quality to achieve customer satisfaction. Zoho survey has enabled us to get feedback from our customers using survey forms.

Enterprise (> 1000 emp.)
Apr 17, 2023
 Source
Overall Rating:
5.0
David Felipe S. avatar
David Felipe S.
System Analyst
Share
"Unquestionably a great tool for survey management and data collection."
What do you like best about Zoho Survey?

Zoho Survey is an excellent survey management software, it is intuitive and flexible with which we can evaluate many situations, get opinions, ideas, knowledge and experiences, from different audiences from which you want to collect data quickly and effectively, I like the ease with which I can create a survey, I like the variety of predefined templates that we have available with Zoho Survey, we can adapt them to different scenarios or situations depending on the need we want to cover, we can download the results obtained in reports for their respective analysis; the multiple customization options and its collaboration functions, its integration with other Zoho tools is one of its great strengths that facilitate the fulfillment of daily tasks without much effort.

What do you dislike about Zoho Survey?

No dissatisfaction so far, Zoho Survey is a very flexible and adaptable tool, along with this very easy to use and efficient to collect data from different audiences, it works very well and provides an excellent user experience.

What problems is Zoho Survey solving and how is that benefiting you?

The implementation of Zoho Survey has proved to be very beneficial for our company, as it has allowed us to considerably improve our data collection process. Thanks to this tool, we have been able to analyze a large amount of information related to the processes we execute daily in our IT support operation and other areas in an efficient and effective manner.Zoho Survey provides us with detailed and real-time Reports that have allowed us to identify and correct failures and wrong behaviors in the fulfillment of our daily operational tasks, especially those that directly involve our customers and their level of satisfaction. It is possible to collect their experiences, opinions and feelings in the form of responses that can be very useful in identifying opportunities for improvement and making more informed decisions.

Enterprise (> 1000 emp.)
Apr 17, 2023
 Source
Overall Rating:
5.0
Willian M. avatar
Willian M.
It Support Engineer
Share
"Facilitates the creation and distribution of surveys."
What do you like best about Zoho Survey?

Zoho Surveys is very easy to use; it was designed to integrate seamlessly with other products in the Zoho suite, it provides all the resources and tools needed to collect data quickly; also so that anyone can use it easily, this platform offers professionally designed templates that allow users to focus on the most important questions to collect the desired information. We can distribute the surveys online or offline, I love its compatibility with mobile devices, I personally use the mobile app frequently and I find it great.

What do you dislike about Zoho Survey?

I consider that the acquisition price is a little high but in relation to the quality-price ratio it is worth the investment, from my personal experience it is an excellent tool and provides us with everything we need to create surveys, distribute them and analyze their answers.

What problems is Zoho Survey solving and how is that benefiting you?

With Zoho Survey, we were able to obtain relevant information for our corporate procedures in an agile, effective and simple way through surveys. Now, we have greater versatility to know the satisfaction of our customers, their experience with our products and services, among other things, which has been of great value to us by improving the execution of many of our business processes. Thanks to Zoho Survey, we identify our weaknesses in several areas and make more informed decisions based on real data, which has allowed us to improve the efficiency of our business processes.

Enterprise (> 1000 emp.)
Apr 14, 2023
 Source
Overall Rating:
5.0
Alejandro R. avatar
Alejandro R.
It Support Engineer
Share
"Zoho survey is easy to use and practical to create surveys."
What do you like best about Zoho Survey?

It is easy to use, you can create surveys in minutes and get valuable data almost immediately that can be analyzed to support decision making. Zoho Survey is a tool designed for any type of person regardless of their technological knowledge, I like the user interface, for its ease of use and understanding. Its predefined templates for different specific cases, it has many options to view the reports. zoho survey provides different options to send the survey to the audience. I can share the reports and collaborate with my team.

What do you dislike about Zoho Survey?

At the moment I have no negative comments to highlight, there is nothing I dislike about Zoho Survey, it is a very efficient and easy to use tool that has allowed us to effectively strengthen many of our operational processes, it really is a very good tool.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey helped us to create research surveys easily to know customer satisfaction in installation, technical support and customer service processes especially, we also used it to know the opinions and ideas of our staff when setting up or modifying internal operations or including new services, and even to update personal information of our workgroup, Zoho Survey allowed us to easily analyze the collected data to make better decisions. It is really useful for capturing customer data and other respective audiences.

Enterprise (> 1000 emp.)
Apr 14, 2023
 Source
Overall Rating:
5.0
Alex P. avatar
Alex P.
Analista De Sistema
Share
"Efficient for creating and collecting data from different audiences; its plus is ease of use."
What do you like best about Zoho Survey?

The reason I enjoy using Zoho Survey is because it allows me to easily create surveys and collect data from groups of people quickly and efficiently. The platform offers several templates that can be adjusted to suit our specific needs, which makes the survey creation process even easier. Zoho Survey is a valuable tool because it allows us to learn about other people's opinions, thoughts and experiences, which is very useful for us as a telecommunications service provider. Its great customization capabilities allow us to include our branding which in the end generates a lot of trust from the respondents. The data analysis feature helps us identify patterns and trends, which we can leverage as a resource to improve our processes and services. Finally, another aspect I appreciate about Zoho Survey is its seamless integration with other Zoho tools we use in our company. This makes our daily activities as a work group more efficient and fluid.

What do you dislike about Zoho Survey?

Currently, I don't have any negative criticism to highlight about Zoho Survey. There is nothing that I find unpleasant or unfavorable about this tool, as it is extremely efficient and easy to use. In fact, Zoho Survey has been instrumental in improving and consolidating many of our operational processes, which is evidence of its quality and effectiveness. In conclusion, I consider Zoho Survey to be an excellent and highly recommended tool.

What problems is Zoho Survey solving and how is that benefiting you?

Through the surveys we have created in Zoho Survey, we have been able to measure the satisfaction of our customers in critical processes such as service installations, technical support, customer service and quality of service delivery. In addition, we have used Zoho Survey to collect feedback and ideas from our staff regarding the implementation of new operational processes, as well as to update the personal information of all employees.Thanks to the data analysis feature of Zoho Survey, we have been able to examine the collected data easily and make better decisions accordingly. Overall, this tool is very useful for capturing data from both customers and other relevant audiences, its ease of use and effectiveness are the key for everyone to use it seamlessly.

Enterprise (> 1000 emp.)
Apr 13, 2023
 Source
Overall Rating:
5.0
Leonardo  E. avatar
Leonardo E.
It Support Engineer
Share
"Excellent software for survey management and data collection."
What do you like best about Zoho Survey?

Zoho Survey is an excellent survey management software, it allows and facilitates the collection of data that are important for the business processes of our company, it takes very little time to create a survey with zoho survey, it also provides a wide range of predefined templates to use depending on the need you have and also allows you to include different types of responses, they can be simple text, multiple choice, image and many more. I like the customization options and collaboration features because it facilitates teamwork. Last but not least I like how it integrates with other Zoho Suite tools which is really useful for us since we use many of them.

What do you dislike about Zoho Survey?

I have not experienced any drawbacks using Zoho Survey, it works very well and does an excellent job of creating surveys and collecting data, for this reason so far there is nothing I dislike,10/10 for Zoho Survey.

What problems is Zoho Survey solving and how is that benefiting you?

Zoho Survey provided us with a fast and efficient way to collect important data for our business processes through surveys; it has been a great ally for us because it has allowed us to improve the way we carry out many of our business processes, with Zoho Survey it was possible to identify our deficiencies in many areas, thanks to which we can make more informed decisions and under real data. Zoho Survey allowed us to create internal and operational efficiencies.

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