Zoho Survey Reviews & Product Details

A very complete page to conduct surveys, it is easy to use, the interface is quite striking, it has a variety of templates that facilitate the page when creating and conducting surveys.

So far it has helped me a lot and it worked perfectly, I have nothing to dislike me.

Zoho Survey is used to collect information first to evaluate our services, second to evaluate comments on the new offers we are studying to launch to the market and third to listen to the internal opinion of the staff.

This tool is very useful for collecting data of interest to you or your company, and at the same time it offers many plans that fit for large and small companies. I really like it because just by trying the free version you can see the versatility in terms of creating surveys. You can create surveys unlimitedly in your own way or use any of the templates it offers. I am very pleased with the fact that the data is presented in an organized and very visual way, thus being able to carry out a more concrete analysis about the topic of interest that we need to investigate. The surveys that you design can be sent by email to the people you want or you can post it on your website. The Zoho survey builder allows you to work on the design very easily for you and you can even invite people or members of your team to collaborate in the construction of every surve if you want. The answers can be observed in real time.

Although it presents an option to translate in several languages, sometimes the translation is not entirely correct for example when translating a survey from Spanish to Italian. You should improve that aspect

With this tool we have been able to make a survey of our staff to know opinions in various aspects inherent to the work of our department, and thus we have been able to carry out a more concrete analysis about various topics of our interest. And we can do this data collection without the need to move towards people, but we can send the surveys by mail and they can respond even through a mobile device

Is great if you want to send clear surveys and receive answers fast with the data that you are looking for, I´m starting a business and is helping me mantain my customers satisfy by checking which options they like more.

Maybe I will explain a little bit better the interface of the area, but in general is very easy to use.

We are having thwe responses of our costumers and realized that without it we won´t have any business at all so is very powerfull tool if you want to consult with a group of people some topics about your business.

This software is very enjoyable to install and use. You can often experience this to test staff and anonymous surveys. There are many options you can choose when setting questions. we have used this product on recommendation and have used it many times. It provides a great option for tracking KPIs and feedback. It was also nice to fully personalize the look and feel of each questionnaire.

On the downside, I can express the price at first. I really just need the site for the trial and it is my most natural right to get more responses without having to go yearly. If this product works well for me then I would consider going yearly.

This application is well thought out software that grows and adapts to your needs. We use the CRM tool to reduce cost from a tough competitor, and I can't believe how many tools are available. For small and medium-sized businesses I think it may be preferred.

Your template model to create the surveys is a very basic and phenomenal model that has helped me a lot to have a clearer opinion of how customers feel when buying, if they like or have stopped buying to know the good, regular aspects and bad that we have but we as employees do not see it is the client who interacts more with the product and knows how it worked, everything is better if the clients give us the opinion of them in order to fix errors that very surely do not I knew they existed and there is nothing better than having happy customers to continue buying without fear that something we offer fails or does not work

The platform collapses when I try to do several activities at the same time and it does not support so much work at the same time, I am one of the people that I like to be working all at the same time and so I can move faster in my work but sometimes this platform does not allows and I have to focus on one task at a time to avoid causing this collapse of information and will not allow me to move forward quickly

If you want to know about how the company works with the products that are launched on the market there is no better benefit than having this survey platform that allows you to launch customer surveys and thus know the level of customer satisfaction to know more in depth each opinion of each client

The format with which this app is made up is very well designed to create surveys in an easy way and that are understandable for users who answer the surveys and can understand them so that they respond in the correct way All the components that are part of this platform serve me to make my work faster by creating surveys that serve to know the opinion you have about the products that the company does.

I feel that lack of commitment to support to respond to the messages that are sent asking about a failure, it has happened to me that I start a conversation with the support but they leave me without solving the failure by which I ask, they do not terminate the conversation to which I had to start from scratch with another conversation to what makes me lose time

You have the knowledge of all the opinions that customers would like to change towards the quality or service that is provided or something they want to see again that helps the marketing increase sales and have what customers want to buy and are more satisfied with the company

It handles all the requirements that I need to create and distribute the surveys to the clients in an appropriate way with a facility that does not have to be knowledgeable in the creation of professional surveys because the tools that Zoho Survey has do guided the creation of the surveys, with options of free questions, multiple choice and unique answer The good reports that it generates with the answers sent by the clients create some relevant graphs that help to calculate the bad opinions and the good ones having a clarity of the problems that can be causing

The free version does not have all the functions enabled to be able to explore the platform well and be able to make an exact decision if it is the software that is needed for the company, I assumed the responsibility of acquiring the software and payment because in what I could work in version free visualize its good use but I would have liked it to have all the options enabled since its inception

It is a different way of perceiving all the comments of the clients doing this type of surveys where the clients feel the freedom to write everything they feel without pressure and thus have a sincere opinion of all, with their facility to create them, it avoids me being much time in front of a computer

Their prices are economic that represent an important investment for all the information that makes me arrive, it does not have a limit of surveys It has a wide range of templates that can be used to save time in the creation, it covers all types of questions, such as: free form, multiple choice and network promoter with tables and graphs, I have the correct reports of the answers of a very easy way to understand to have a knowledge of each answer

In my way of working I do not like the application. I feel that, when I visualize it on a small screen like my mobile phone, I can not enjoy all the interactions and it is more difficult to create surveys, it's just my way of thinking because I think other people will be very useful to work from the mobile anywhere

Before having this software, the telephone surveys were carried out, to which the advisors changed the answers and could not have the exact control of each answer, but with the zoho survey everything changed and it has been a success to have this software working because they are sure and sincere answers that arrive.

Create surveys on a platform like this is wonderful, they are well designed and structured by different categories, it is a matter of selecting the one that best suits you and adjusting it to your requirements. The surveys in this platform are very dynamic. We can work directly with each consumer to know their preferences, process them and analyze them. Creating an account is super simple you do not necessarily have to provide the phone number which suggests that you respect the privacy of your customers.

I do not see any disadvantage in this tool has been very useful.

Process the opinions of my clients and define direct actions to meet the objectives of each survey. The buyer feels that he belongs to the company's decision-making and in a certain way generates loyalty. I do not spend a lot of time and effort designing instruments to measure satisfaction in general, I believe, process and analyze the opinions of my clients.

Ask customers in a personalized way and analyze those results allows to increase the quality of service or product of any web page, if an obvious strategist we could say that the system will crush it. Knowing tools such as these allows the simplification of the work since we would not take hours doing personalized surveys. Another of the relevant aspects that I appreciate very positively is the original form that presents the results for our subsequent analysis.

I am a new user and I am in the process of evaluation, until the mimento I have no fault.

To maintain myself at the level demanded by today, to meet my clients and maintain my quality of service.

Something that I find very interesting about this platform is to be able to create the surveys and that can be viewed on all screens, whether large or small, so that the user who is going to respond feels comfortable from whatever device he or she has. have complications because of the size of your screen, besides that not all users respond on mobile phones there are people who like to do this type of activities on the computer and thus have a wider coverage of the answers You can choose a select group which I want you to answer the questions as for the country, gender or age, in case I do not want the general public to answer them because there are surveys that are directed only to certain groups of people

I have nothing to say that I dislike this platform because all the service provided have made my work a unique experience to get to know the customers more and know their tastes and decisions they have about the company with such simple steps as performing the surveys and distribute them to the public

You learn to know more about the customer's tastes and opinions of what seems coolest in the company to what he dislikes, all opinions are important to know to have a broad knowledge of all the good, bad and regular opinions You learn to improve the mistakes and bad experiences that customers have to be a company with more good indexes

The entire process from start to finish is super easy to perform by creating customer satisfaction surveys and opinions of our products with brand customization in the surveys and the variety of templates you have to create them for the personalization of the surveys has everything to be able to create a very creative personalization and that is of interest for the clients so that they respond the surveys and you can know the opinions and conclude with data all the information I like the prices for its variety that there is to choose and because the highest is $ 60, a price that can be easily paid to take full advantage of all the functions it has It has integrations with other app that serve to make the work more in group and faster with better results

In personal opinion the mobile app I do not like because you can not interact quickly with the whole platform is delayed and I feel that the work does not give me the same and that it does not have the same normal functions but maybe if I have them because I do not interact much with this platform because I did not like it from the beginning

I keep informed of the opinion of the clients about the services and quality of the products that are offered in the stores of the company managing to satisfy more and more the clients to offer them better service and that is reflected in the comments that respond in the surveys and every comment that is bad is followed up so that the client can buy again in the stores of the company

There were times when it was important to know what customers thought about our products and it was so that we decided as a company to acquire a survey platform where we could know everything good and bad that customers thought, so zoho survey was the best option and It has been wonderful to work with this platform is easy to use and from the first moment it was very easy to learn to know how was the correct use, I send the surveys with the questions I want and I customize them to my taste so that the clients are sincere and they gave us their opinions and we learned that we had to improve some things that the clients made us know by their opinions because it was not a client. There were several who wrote us with bad things but everything changed because zoho survey I realize how Immediate if a bad opinion arrived and is followed up to satisfy the customer

I would like to expand the power to have in the same account more than 2 users to be able to have a more group work and also so that when there is a follow-up of the cases of dissatisfaction find more options so that more users see it and be faster the answer

the zoho survey distribution is very well managed because most of the surveys that are sent respond to them and thus have a more controlled quality control to attract more clients and that the clients that are satisfied continue like this or even more so that they attract more customers

The personalization that I can give to each survey is fascinating because you can have a unique and different format depends on how you do it I can have the reports to identify the percentages of the data collected and know the opinions that are so good and establish the customers who are so satisfied with the products and the service provided It is an easy platform to use and there are a variety of templates to use without having to repeat

I am very happy to use this survey platform and I do not find something that I do not like all the time that I have used it, it has served me to know the satisfaction or complaint that the client has.

In addition to being a survey platform serves to improve service or quality that customers do not like and thus improve for sales to rise and be a more stable company

the creation of surveys in Zoho Survey are very simple to perform so that the clients themselves are very easy to answer, they are several types of formats and survey templates so as not to repeat and have several options to send a different one each time There is something very good and it is the multilingual surveys that answer the survey in a language other than my own. Zoho translates it to understand it I have the facility to share the surveys via facebook which is the largest social network so that the clients that follow us can respond from there is the survey

The support is a little delayed in answering the help tickets that I send but it is not something that affects the software or my daily work there is only that to say

is a wonderful software to share with this system that is handled so amazing you can send the surveys to the clients and know the opinions of them regarding the attention to the client and the products that we offer and to know if they are comfortable with the quality or there is something what has to be changed

the creation of the surveys through Zoho survey are very easy to create, it has more than 25 types of questions so that the client interacts and is not always the same type of survey It is easy to share on social networks or emails and once they begin to answer the sent surveys I can conclude the answers and make decisions about the data that generates me I can invite migos to help edit the accounts and help me know if something went wrong before sending the survey

I do not have anything bad to say about zoho survey because it seems to me that it does a good job and provides a good service of elaboration of surveys to know the satisfaction of the client

Through Zoho survey I can know the satisfaction of the client by the surveys I do and then respond, there is nothing better to know the opinions of the clients to know their degree of conformity with the company since the same clients can also suggestions in the surveys and they help to improve the company because they give some super good ideas that can be realized and carried out in the company for the benefit of the clients and that is increasingly bigger and more productive

What I like the most is that it allows us to conduct surveys of perceptions and other necessary tools to establish broader criteria regarding the direction of work that is being sought.

I recommend adding more design templates I think necessary .. More functions are needed if we have to carry out complex surveys with page logic.

The colleagues of our company presented this software as an option to make the experience with our customers more participatory; We surveyed customers and companies that have open contracts with us to verify the quality of the work we provide, the results were interesting, and that is thanks to the Zoho Survey, it is really a great tool to work and take improvement points internally to give a better quality in our services.

You can send surveys and email campaigns with live web links across all social media from a phone or laptop platform that functions the same.

Cost varies on size of campaign, use of survey and or integration of social media.

Collecting reports, analyzing data and generating easy to digest stats.

Since Zoho survey is a part of Zoho suite this it is easy for us to sync our Zoho CRM and other Zoho tools with it. It has a very easy to understand UI design and the survey builder is also very easy to user and understand. There are a number of predefined templates available in Zoho survey which can be useful in most of the cases.You can also build complex surveys on Zoho and can configure multiple conditions for the survey questions. One of a very different and important feature that Zoho survey offers is an option to buy responses from targeted audience.

The reporting part of zoho survey's could be a little complex and difficult to understand apart from which this is one of the best survey tools that I have used.

We have used Zoho survey's to capture feedback for our new product launches. Zoho survey was also used by Hr of our company to do a regular check on the employee mood in the company and to take feedback on new company policies.

The survey was very easy to set up and implement, with a professional look and style. We did not have a large number of respondents so it was very helpful for the quickness and ease of use. As a Zoho user (CRM), this would be something we'd look to integrate with other tools we have.

The better (additional) features were offered as a trial on the Enterprise edition, and they quickly disappeared. It was hard to differentiate and understand what I was getting and keeping, from what I was going to lose... until I lost those features. Given I'm on the free version, I can understand that and then resolve it.

Quickness to create dialogue and generate insight of what customers are thinking, wanting, and feeling. It gets us closer to them.