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Zoho Mail
Streamlined Email for Business
4.4
(609)
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Zoho Mail Reviews & Product Details

Zoho Mail Overview
What is Zoho Mail?

Zoho Mail is a component of the wider Zoho ecosystem–a popular choice among small to medium enterprises. It’s preferred for smaller organizations that are working with smaller budgets. The platform offers access to mobile applications and other productivity features, at very affordable rates. Zoho Mail is also secure. The simplicity of the control panel is certainly an advantage and it provides a big-picture overview of communications.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
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Ask Questions about Zoho Mail
What Zoho Mail is best for?
How does Zoho Mail compare to Todoist?
What are the pros and cons of Zoho Mail?
Zoho Mail Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho Mail Pros and Cons
Pros
  • Great for email attachments
  • Email hosting with your own domain
  • Tasks and bookmarks included
  • Lots of technical support for paid plans
  • Affordable pricing
Cons
  • Limited in terms of advanced features
  • Not the best for cloud storage
Zoho Mail Features
API Access
Audit Trail
Automations
Bulk Task Actions
Calendar View
Collaboration Tools
Comments & Mentions
Customizable Workflows
Due Date Tracking
File Attachments
Gantt Charts
Integration with Other Tools
Kanban Boards
Labels & Tags
Mobile Access
Notifications & Reminders
Offline Access
Priority Levels
Progress Tracking
Real-Time Updates
Recurring Tasks
Reporting & Analytics
Search Functionality
Subtasks
Task Assignment
Task Creation
Task Dependencies
Template Management
Time Tracking
User Permissions
Zoho Mail Media
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Zoho Mail Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 18, 2024
Zoho Mail Logo
609 Zoho Mail Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Sep 19, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Not just an email client"
What do you like best about Zoho Mail?

It was really easy to migrate all communication of the company to zoho. It provide a complete communication package.

What do you dislike about Zoho Mail?

Honestly cannot think of something that I don't like

What problems is Zoho Mail solving and how is that benefiting you?

Internal and external company communication

Small Business (50 or fewer emp.)
Nov 20, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy and simple to access "
What do you like best about Zoho Mail?

1. Mail Streams 2. Email Threads 3. Task Manager 4.Share folder options

What do you dislike about Zoho Mail?

Times i have seen the mails are slow hitting my mail box.

What problems is Zoho Mail solving and how is that benefiting you?

With notes, events and tasks i am able to manage my business very comfortable and hassle free. I don't miss out on my appointments and getting back to my customers on time.

Small Business (50 or fewer emp.)
Jan 24, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Exceptional and free mail service great for smaller teams"
What do you like best about Zoho Mail?

This was free to use for a smaller group (up to 10 free addresses) and the whole system made it very easy to monitor and organize all the emails coming in and going out. The pricing is the best I have seen for all that they offer. They were pretty easy to use too. I enjoyed using their services.

What do you dislike about Zoho Mail?

The interface was not as nice as some of the other mail clients out there and I wish it were a little quicker. The website is not appealing at all and it does not work as simply with other products I am already using by Google, but it is worth it.

What problems is Zoho Mail solving and how is that benefiting you?

I have been able to manage all of the emails that come in on a day-to-day basis and stay organized. This allows me to monitor the conversations and stay on top of everything. Rarely do I forgot to tend to something now. I can track emails for better client engagement and also make sure my emails are being read. Mailchimp works well alongside this for a dynamic duo.

Small Business (50 or fewer emp.)
Jan 05, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Mail is very good for business users"
What do you like best about Zoho Mail?

I like that Zoho Mail lets you connect your domain and have a custom email for your brand for free. I think it's very useful for small and new brands that own a domain and want a professional email but don't have the money yet to pay for other services. Zoho mail works very well and has a mobile app with everything you need so I would recommend it.

What do you dislike about Zoho Mail?

I think Zoho Mail is not as easy to use or as intuitive as other platforms like Gmail. It has all the features that you need, but the experience is not always the best, especially in the mobile app. This may be because it doesn't have a lot of integrations with other apps as other platforms have.

What problems is Zoho Mail solving and how is that benefiting you?

Zoho provides an excellent solution for your business email. I started using Zoho because I needed an email with my domain, and it worked perfectly. It was not very intuitive to set up, but once I got it going, it has almost everything you need.

Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good tool when you are in your initial stages of business but not scaled up stage"
What do you like best about Zoho Mail?

Zoho mail is free for up to 5 emails for your organization which is a good thing for startups. With respect to basic functionalities, it provides more or less everything that you need. Even if your business grows and you want an economical option, you may go with this.

What do you dislike about Zoho Mail?

User interface is not that great and intuitive. When you compare it with Gmail or Outlook, the user interface is very dull and not at all customer friendly. That is one area which can be improved significantly. Tagging your team members to make them a part of the email chain is a good feature.

What problems is Zoho Mail solving and how is that benefiting you?

Setting up email service for the organization. Was able to set up the email service with Zoho Mail at affordable cost. Setting up meetings through Zoho Mail is not very easy - this could be improved further.

Small Business (50 or fewer emp.)
Oct 11, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Free Custom Email Service"
What do you like best about Zoho Mail?

The fact it was free and I could choose a custom email address

What do you dislike about Zoho Mail?

Interface was convulted and confusing to use

What problems is Zoho Mail solving and how is that benefiting you?

Creating custom email address for my team for free instead of paying $15 a month via Google

Small Business (50 or fewer emp.)
Oct 06, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Business emailing made easy!"
What do you like best about Zoho Mail?

Zoho mail allows smooth, safe, and reliable business emailing. It comes loaded with a number of features aimed at making your business communication easy and organized. The inbox has it all - bookmarks, integrated calendars, contacts, notes, and tasks - in one place, making our job simple and fast. It is also very easy to manage users and their activities (or roles). One can also set up group email accounts for specific teams, which is an amazing feature for team collaborations. Another really nice feature is the option of adding email signatures and how they can be automated for every new mail and even replies and forwards. In a nutshell, Zoho is a really great emailing tool for businesses wanting to save time and be more productive while communicating!

What do you dislike about Zoho Mail?

I have been using Zoho mail for about a year now and it has always been extremely useful and helpful! There is nothing specific about it that I dislike and I'm very happy to be using it for business emailing.

What problems is Zoho Mail solving and how is that benefiting you?

I have to use Zoho Mail on a regular basis for communicating and reaching out to potential clients and customers. My favorite thing about this tool is how organized it is. There are separate sections for the calendar, notes, bookmarks, etc, and you also get to create your own categories. In addition to having a custom domain, Zoho is absolutely secure and reliable. This makes it a perfect business emailing tool!

Small Business (50 or fewer emp.)
Jun 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"User friendly Email solution"
What do you like best about Zoho Mail?

I have been using Zoho Mail since 2+ years which provides a platform for the organization to communicate within inbox. It is great for sending professional mails having wide range of features such as including tables, various font styles, customized signature, store notes, etc.

What do you dislike about Zoho Mail?

Sometimes its hard to select the receipients name from the droplist in Zoho Mail App. Apart from that, this is simple to use.

What problems is Zoho Mail solving and how is that benefiting you?

Free platform to manage custom domain emails, Mobile view supported, Customized font color and size, attractive interface.

Mid Market (51-1000 emp.)
Dec 22, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Mail Review"
What do you like best about Zoho Mail?

I love the layout and the price is brilliant also has good features for your daily needs

What do you dislike about Zoho Mail?

The free storge is not good and you'll have to upgrade it fairly quicking

What problems is Zoho Mail solving and how is that benefiting you?

Looking to a new email provider on the cheaper side

Small Business (50 or fewer emp.)
Nov 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Mail is perfect for small business"
What do you like best about Zoho Mail?

Zoho Mail is free for up to five people which could be enough for a smaller business to run their domain hosted email on. The Zoho Mail email client is pretty simple to set up and use as well. There are anti-spam features, just like those of the main email clients. You can use this mail on your phone with the Zoho app which is an added bonus for anyone who checks their email on the fly.

What do you dislike about Zoho Mail?

There is not much support for Zoho Mail, but it is not really needed given the resources online and the simplicity of this software as an email client which many people are familiar with. There are of course more features available in GSuite or Outlook, but this can be expected given that the software is free. When I first set up Zoho Mail, I had some issues receiving emails, but sending was always fine. The situation seemed to resolve itself on its own, so I am not quite sure what the issue was with this.

What problems is Zoho Mail solving and how is that benefiting you?

The use of an email client to send and receive emails for a business email connected to a domain.

Small Business (50 or fewer emp.)
Nov 13, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great for working in a team"
What do you like best about Zoho Mail?

I mainly love the calendar. We can add each other in multiple groups and see each others planning for the day on it. This way we can easily see who has time to pick up an issue on gitlab or plan around it. Being able to add emails to the calender also makes this a lot easier.

What do you dislike about Zoho Mail?

I haven't really had big dislikes yet, in the 2 years that I have used zoho. But I guess if I had to pick something, I'd say it is the fact that I sometimes have to 'search' for certain options.

What problems is Zoho Mail solving and how is that benefiting you?

Zoho helps us to check each other's planning for the week and adjust/assign gitlab issues based on that. It saves the trouble of asking around who has time. Of course the main reason we use it is for the mail, but this sure helps to make me love zoho

Small Business (50 or fewer emp.)
Nov 09, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Mail"
What do you like best about Zoho Mail?

This secure all email hosting for business. it is easy to design a really nice and professional looking template. it helps in the mailing between two colleagues as well as by integrating with gmail it helps processing mailing conversations through gmail via this app. this software is easily integrate with each other which makes the working very easy. all feature are excellent. it is allow to visit calendar, contact and any task. the mobile version are excellent. document presentation are excellent. it is easy to manage lot of emails. in this software layout are very attractive. the free version are very user friendly. it is easy to navigate each and every email and client profiles. it is easily link with the domain manager panel. it is cheap in price and UI services are excellent.

What do you dislike about Zoho Mail?

In this software sometime email take time to load file and create some problem after upgrading the mail client. it does not run in good connections. sometime it is difficult to find some feature. it takes some time to set up work. sometime admin panel is difficult to find and it looks little bit confusing.

What problems is Zoho Mail solving and how is that benefiting you?

In this software user interface are excellent. it is easily connect with mobile device and computer. it is excellent software for mailing services. it is easy to install and set up. now this time i am not using this software because there is no feature to set automatic replies to the email received.

Small Business (50 or fewer emp.)
Nov 03, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho mail for Startups"
What do you like best about Zoho Mail?

Very easy and simple but professional. Easy for startups to organizer their client meetups.. Having less or no ad is a big plus..

What do you dislike about Zoho Mail?

The mobile app is not getting notification or pop up when new email comes. The contacts and directory could been imporved. Also if the free users can be like 10 for a organization it could been better small organization.. The notification in mobile is not coming in real time.

What problems is Zoho Mail solving and how is that benefiting you?

Easy to setup and the application is good.

Enterprise (> 1000 emp.)
Oct 27, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Mail"
What do you like best about Zoho Mail?

This software give secure email hosting services. it is easy to recover any lost data. ease of use. in this software advanced search option helped me find emails from long ago. it is easy to set up. The UI system is very easy and powerful. The company provides lot of excellent feature for user. customer service is excellent. This software provides a secure IMAP connectivity.

What do you dislike about Zoho Mail?

This software does not provide many plugins or connectors to external parties. It is little bit expensive for full premium feature. it takes times to learn some learning curve. sometime it is complicated to set up. The user interface is amazing.

What problems is Zoho Mail solving and how is that benefiting you?

It is easy to get support from supportive team. it is very user friendly app. The mobile app is excellent. easy to use and install. it is easily find a new client. now this time i am not using this software because in this pop ans IMAP option are not available.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Professional, High-Quality, Free!"
What do you like best about Zoho Mail?

Zoho Mail is an application that keeps your email professional by linking your domain name and for free (providing you limit yourself to 5 users). This can be done right from an enterprise level down to a small business level.

What do you dislike about Zoho Mail?

There is nothing that springs to mind when trying to conjure up a point of dislike. It functions perfectly as intended which is a great thing.

What problems is Zoho Mail solving and how is that benefiting you?

I'm able to represent my organisation professionally by displaying my domain name in my emails, both on in internal and external level. The quick notes function is particularly useful for jotting down important info on the fly. Synchronising your inbox across both PC/Laptop and Mobile Phone applications is crucial for when you need to send and receive emails but you're not in the office (Really, this is a massive benefit if you have to travel often).

Small Business (50 or fewer emp.)
Oct 22, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Could use work"
What do you like best about Zoho Mail?

I like what the app has to offer in terms of being able to create a domain and such.

What do you dislike about Zoho Mail?

The main issue myself and others seem to come across are the settings when building your domain. The steps becomea bit confusing and if an error is made, you have to reset your settings.

What problems is Zoho Mail solving and how is that benefiting you?

Having a domain is key when running a business.

Small Business (50 or fewer emp.)
Oct 16, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Mail is better than any other Mail service"
What do you like best about Zoho Mail?

The most helpful thing about Zoho Mail is that it easily connects with our CRM which allows us to have more data on who we are emailing, emailing campaigns and whether or not things have been opened up or not.

What do you dislike about Zoho Mail?

I think some of the downsides to using Zoho Mail is that it takes a little getting used to if you are used to using things like hotmail or outlook products. You have so many opportunities with Zoho Mail that it is difficult to find out all those functionalities if you aren't familiar with it.

What problems is Zoho Mail solving and how is that benefiting you?

Having a better understanding of who my customer I am contacting is is a must in our industry. This coupled with our CRM it has helped immensly

Mid Market (51-1000 emp.)
Oct 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple to use "
What do you like best about Zoho Mail?

The interface and simplicity and I liked the fact that everyone else used it.

What do you dislike about Zoho Mail?

Not much, i think it is the best solution.

What problems is Zoho Mail solving and how is that benefiting you?

Saving time

Mid Market (51-1000 emp.)
Sep 26, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Decent email app needs modernising"
What do you like best about Zoho Mail?

I like that zoho mail feels lightweight to run and is quick to send and receive emails with.

What do you dislike about Zoho Mail?

The main look of the application is dated and doesn't look up to the standard of Microsoft Office 365 or google mail apps.

What problems is Zoho Mail solving and how is that benefiting you?

Zoho mail is very quick to use. It feels lightweight and nimble. Users have a good impression of the speed of the application and nearly no downtime!

Small Business (50 or fewer emp.)
Sep 10, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great free solution for small businesses"
What do you like best about Zoho Mail?

I like how you can have up to 25 users have a 2gb mailbox for free, allowing small business to have a professional looking mailbox

What do you dislike about Zoho Mail?

If you want to use your own mail client you have to pay, otherwise the web version is ok, along with its own mail app for iOS and Android

What problems is Zoho Mail solving and how is that benefiting you?

I have made our club email look much more professional with a unified look

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