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Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Sitecore Experience Platform Categories on Findstack
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 06, 2024
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Small Business (50 or fewer emp.)
Jul 10, 2023
 Source
Overall Rating:
4.5
ANOOP K. avatar
Anoop K.
Consultant Business Analyst
Share
"Sitecore Powerful Developer experience"
What do you like best about Sitecore Experience Platform?

Good user management. Tools, modules, navigation provide robust tech stack for better development and Content creation experience. Easy navigation and fairly simple to learn.

What do you dislike about Sitecore Experience Platform?

User needs to have a good Development experience. The cost structure seems to be a bit more expensive. Offers comparatively lesser amount of customisation options.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Update the content management and create Content for the Webpages to customers

Mid Market (51-1000 emp.)
Oct 28, 2020
 Source
Overall Rating:
4.5
Balaji K. avatar
Balaji K.
Senior Consultant
Share
"Sitecore Personalized Experience"
What do you like best about Sitecore Experience Platform?

Sitecore as content management platform is good for Authoring and publishing. Personalization and Analytics is good. The platform is highly scalable with the latest architecture. Multiple sites and multilingual support. The newer version support better developer experiences. They improve the experience and features with the industry standard. The new addition of container support and K8's bring platform independence. Support for GDPR and other privacy.

What do you dislike about Sitecore Experience Platform?

The initial setup will be a challenge without a experienced architect. Upgrade path for the older version up to 8 will be difficult. The Sitecore is changing the process in the newer version though. Upgrading existing Sitecore version is complicated.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The content management is much simple with different teams with different permission levels. Workflow for the content publishing. Personalization with the persona and profile cards for anonymous users using behaviors. Geo personalization rules. The new forms module helps in easy data collection.

Small Business (50 or fewer emp.)
Oct 28, 2020
 Source
Overall Rating:
4.5
Saad A. avatar
Saad A.
Solutions Developer
Share
"Sitecore, a is top notch for all. Choose your own way of development"
What do you like best about Sitecore Experience Platform?

As a CMS, Sitecore is top notch comparing with other market leads. The Multilingual and Multi Language supports stands it out. Taking lead in adapting the latest technologies is what makes it stand out. No to mention the versioning capabilities it offers, allowing you to have complete control for your all the changes and track them without hesitation. The User admin workflows allowing you to have complete control over the Sitecore Solution, and giving freedom with the selection of nodes respective to the Users and their roles.

What do you dislike about Sitecore Experience Platform?

I little too much for the new developers to get started. A little complicated for the configuration stuff. I bit costly compared to the other Content management Systems available, but as it is a Enterprise level CMS, so I think it is justified.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I am currently working with the Sitecore JavaScript Services. I really like the way how the Sitecore Layout services handles it. The GraphQL support makes is easy for you creating the REST API which can be integrated headless and then integrated with the Sitecore CMS. The Multiple Language Support and Multiple Site Support solved my problem for having all the website under a single solution. The reusability of components reduced the time and effort for multiple sites. I created one single global site, and used those components in the other sites, with little or very less modifications. The complete solution was composed of around 79 sites, we developed one global site fully functional in 3 months and other 10 sites in 1 month. Another Solution based on helix principles, the team worked on different features seamlessly

Enterprise (> 1000 emp.)
Oct 28, 2020
 Source
Overall Rating:
4.5
Joseph B. avatar
Joseph B.
Senior Solutions Architect
Share
"The most flexable and complete tool for Experience Managment I've ever Implemented"
What do you like best about Sitecore Experience Platform?

Sitecore Experience Platform gives engineers the tools to make marketing teams absolutely Awesome by providing an extensible framework for delivering reliant personalized digital experiences to their customers. I really enjoy working with the Sitecore Rules Engine, Experience Profiles, the path analyzer, and I love the nearly unlimited extensibility and my ability to integrate it with anything I have needed to.

What do you dislike about Sitecore Experience Platform?

I would love to have an onprem option written in .net core that can run in a Linux container rather than windows.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Shift control of digital channels for Technology to Marketing by providing them tools that allow them to create, personalize, and publish digital content and then get quick insites on how what they are doing is preforming in the real world.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
Ishu G. avatar
Ishu G.
Senior Consultant
Share
"Able to get customized site quickly"
What do you like best about Sitecore Experience Platform?

Faster development time and easy to use and upgrade.

What do you dislike about Sitecore Experience Platform?

Environment get complex to use specifically with upgrades

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Multiple personalized sites for users across the globe.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
Josh A. avatar
Josh A.
Senior Help Desk Technician
Share
"Big or small, Sitecore works!"
What do you like best about Sitecore Experience Platform?

The ability for Sitecore to manage multiple sites with clear delineations between development and operations makes my job in digital strategy that much easier, allowing friendlier more efficient conversations about content and maintenance.

What do you dislike about Sitecore Experience Platform?

In my experience, even within the experience platform, it is easy to "silo" and only use some functions rarely, leading to knowledge inequality in the different aspects of the platform. If I could offer a suggestion, it would be to somehow integrate the different functions as they relate to each other (i.e. taking direct data forming suggestions from Sitecore analytics and applying to content). I believe there is an opportunity for less technically-oriented employees to maximize the work they are doing.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are building a customer-friendly interactive site designed for the senior and elderly community in our geographic region. Accessibility and regulatory compliance are much easier to deal with given the tools in SXP. Content management itself allowed us to provide SLA's to our constituent departments that we could not prior to moving to Sitecore.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
Brandon G. avatar
Brandon G.
Ceo & Founder
Share
"I'm a huge fan... but it's not quite perfect"
What do you like best about Sitecore Experience Platform?

I love how the platform enables marketers to do what they do best...

What do you dislike about Sitecore Experience Platform?

I wish the learning curve wasn't quite so steep - as a technical resource, I remember being completely overwhelmed when I was new to the community.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We're working to put the right tools in the hands of the right people - in our case, that means building components that marketers & content authors can use to create engaging website content.

Small Business (50 or fewer emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
SM
Shahla M.
Managing Director
Share
"We live and breathe Sitecore!"
What do you like best about Sitecore Experience Platform?

We've been using Sitecore for about a decade now, and it's proven it's it's value through and through. Our favorite thing about it, is the way it brings together tech and marketing teams for deeper collaboration on what a website should look like and do for users.

What do you dislike about Sitecore Experience Platform?

Due to the complexity of the solution, it's not easily accessible to customers in terms of building on the platform. Many customers still find it hard to maximize on the actual full benefits of the platform, and tend to plateau soon after just migrating from whatever solution they were using previously. It takes time and commitment to really leverage what Sitecore has to offer, and most customers feel some impatience around seeing results faster (whether that's in the form of conversions or otherwise).

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The most common problem we solve using Sitecore is tapping into users that were not previously identified as a target audience; as well as bridging the gap and dependency between marketing and tech. The benefits we've seen are related directly to increasing sales, streamlining workflows (internal processes), as well as automating a lot of the work that's done on/through the site.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
CS
Caio Cesar S.
Ceo
Share
"Great product with amazing potential"
What do you like best about Sitecore Experience Platform?

Sitecore is the perfect tool to empower marketers to provide to visitors what really matters in terms of content. And after that, measure the success of their messages.

What do you dislike about Sitecore Experience Platform?

The product is extremely dependent on the implementation partner. Sometimes you have a huge potential that is not leveraged because the partners didn't follow some basic rules.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Providing relevant content to visitors and measuring the engagement of visitors with the website.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
JY
Julia Y.
Digital Content Manager
Share
"Efficient and easy to use once trained"
What do you like best about Sitecore Experience Platform?

I like the that it is easy to make changes yourself rather than having to go through a long agency process

What do you dislike about Sitecore Experience Platform?

It is a bit difficult to learn to use. I just started learning Sitecore and it's taken me a lot of training and time to learn

What problems is Sitecore Experience Platform solving and how is that benefiting you?

No problems yet.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
Michael P. avatar
Michael P.
Analyst Programmer
Share
"Awesome Product"
What do you like best about Sitecore Experience Platform?

Sitecore is easy to use and customize. I especially like the ability to teach the product to other with ease.

What do you dislike about Sitecore Experience Platform?

Sitecore is a resource hog and requires a lot of resources to handle the product.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I work on the opps team and handle the issues that come in. I usually have issues with the custom code that we use behind the sceens

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
MS
Matt S.
Senior Developer
Share
"Powerfully Complex"
What do you like best about Sitecore Experience Platform?

I love how extensible Sitecore is. As a developer/architect, the ability to customize and/or replace any part of Sitecore is absolutely amazing. I can write my own pipeline or processor to fit any of my client's business needs. And the community is so supportive and informative. The community and online resources have saved my day on a regular basis.

What do you dislike about Sitecore Experience Platform?

The learning curve can be a bit steep for some people. Finding experienced developers can be quite difficult.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore is the CMS I recommend to all of my clients to solve their business needs.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
FC
Fernando C.
Sitecore Developer
Share
"i'm happy with how easy is to extend and customize"
What do you like best about Sitecore Experience Platform?

i like to customize the experience platform so i can create tools to be used internally on my company that fit our very needs. i can have the functionality separated and organized in a cool way and i don't need to struggle having it all shattered away.

What do you dislike about Sitecore Experience Platform?

maybe the lack of technical guides to describe the functionality so i must often struggle to make it work however i want. sometimes the documentation is not very specific or the customers doesn't face the same issues so often or never so i have to find out what are the best approaches to get the stuff working the way i actually want. the slack community sometimes help but i think there should be a better way to get stuff documented. because there are also known issues that are only that, and doesn't seem to have a real solution.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

create websites for marketing and customize experiences for the customers

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
BG
Bhishna G.
Sr. App Developer
Share
"Sitecore developer experience"
What do you like best about Sitecore Experience Platform?

As a sitecore developer, its been very good exp with sitecore exp platform

What do you dislike about Sitecore Experience Platform?

Training could be easier so developer like me would benefit

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Easily create sitecore pages for content authors

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
Alyson C. avatar
Alyson C.
Herren Project Ambassador
Share
"Ease of Use"
What do you like best about Sitecore Experience Platform?

I like that it is easy to manage the hundreds of content authors we have on the platform.

What do you dislike about Sitecore Experience Platform?

With the amount of content we have, the speed things take to load.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Keeping a consistent look across the board with all of our difference sites.