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Confluence
Collaborate and Create Together
4.1
(3,708)
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Confluence Reviews & Product Details

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
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Ask Questions about Confluence
What Confluence is best for?
How does Confluence compare to Notion?
What are the pros and cons of Confluence?
Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
Jira video thumbnail
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Confluence Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 17, 2025
Confluence Logo
3,708 Confluence Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Sep 22, 2018
 Source
Overall Rating:
5.0
LR
Lexie R.
Founder
Share
"Good way to share technical documentation"
What do you like best about Confluence?

I like that pages can be organized in Confluence per team. It is easy to find information that you need. Additionally, it is a great way to document your work on various projects and see what other team members are working on.

What do you dislike about Confluence?

I don't have much to say for negatives of Confluence. One nice feature that I wish Confluence had would be a way for teams to edit documents concurrently, similar to the features on Google drive.

What problems is Confluence solving and how is that benefiting you?

We are using Confluence as a way to document our work and share knowledge within the company. It is great to have a centralized location to turn to for information and instructions.

Small Business (50 or fewer emp.)
Sep 19, 2018
 Source
Overall Rating:
5.0
AP
Alex P.
Dojo Assistant
Share
"Why Confluence is key."
What do you like best about Confluence?

I love the ability to discuss things and share knowledge easily with my coworkers and peers.

What do you dislike about Confluence?

Nothing this program is perfect. I enjoy using this progrm to the fullest extent.

What problems is Confluence solving and how is that benefiting you?

Confluence solves the problem of disorganized inhouse communication.

Enterprise (> 1000 emp.)
Sep 19, 2018
 Source
Overall Rating:
5.0
TP
Tiffany P.
Founder
Share
"Confluence"
What do you like best about Confluence?

Ease of use and I can easily keep track of my projects.

What do you dislike about Confluence?

Confluence can definitely use a new look and feel.

What problems is Confluence solving and how is that benefiting you?

Tracking projects have been a lot more easy with the use of Confluence.

Mid Market (51-1000 emp.)
Sep 19, 2018
 Source
Overall Rating:
5.0
MB
Matt B.
Manager, Information Systems
Share
"The best tool for sharing and storing documentation"
What do you like best about Confluence?

I have deployed Confluence in every environment that I've been a part of. It's the best tool for sharing and storing documentation across teams thanks to its robust permissions tools, large assortment of content templates and a marketplace with thousands of add-ons that offer even more functionality.

What do you dislike about Confluence?

The pricing structure for the on-prem deployment is such that small businesses cannot easily afford licenses for all or even most of their users, making it less than ideal as an Intranet solution. If there was a tier that covered 11-100 users for less than the $5100 sticker price, I would have gladly utilized it in even more environments.

What problems is Confluence solving and how is that benefiting you?

Confluence excels at organizing documentation, and to that end it has allowed me and my teams to store and recall critical notes even years after the fact. This is especially helpful when diagnosing those pesky one-off IT issues; no longer do you need to scrape through archived e-mails, share drives and search results. In less than a minute, you can ensure that important user guide or tech note does not fall off the face of the earth.

Small Business (50 or fewer emp.)
Sep 17, 2018
 Source
Overall Rating:
5.0
Hayley P. avatar
Hayley P.
Quality Assurance Engineer
Share
"Great software"
What do you like best about Confluence?

Confluence allowed our company to remain organized as we weekly created new documentarian. It is user friendly.

What do you dislike about Confluence?

Confluence could be more attractive in it’s look.

What problems is Confluence solving and how is that benefiting you?

Organization and proper documentation.

Small Business (50 or fewer emp.)
Sep 06, 2018
 Source
Overall Rating:
5.0
IN
Inmaculada N.
Founder
Share
"Your documentation always updated"
What do you like best about Confluence?

Lets you have documentation of your applications that can be easily updated by your teammates. You can have different spaces for each team, and edit freely the documentation. (with a changelog, that can be really useful when you change things wrong).

What do you dislike about Confluence?

The design seems a little bit old fashioned, but it really doesn't matter. You can edit something that other person is editing too, and you can overwrite the changes.

What problems is Confluence solving and how is that benefiting you?

Documentation always available and up to date. Changelog.

Enterprise (> 1000 emp.)
Aug 30, 2018
 Source
Overall Rating:
5.0
GC
Giuseppe C.
Unified Worldwide Contact Center Quality, Training & Coaching Manager
Share
"the easiest and most effective way to share information and knowledge in the company"
What do you like best about Confluence?

Simplicity, accessibility from anywhere, from desktop or mobile. The fact that it is a scalable system that grows together with your business. The pricing is affordable & you can choose also a minumim license to start with a small budget.

What do you dislike about Confluence?

It is not possible to connect folders that contain files as you can do in other software. The plug-in pricing system is linked to the number of available licenses and it is not possible to pay only for some users.

What problems is Confluence solving and how is that benefiting you?

Sharing knowledge with all our contact centers worldwide. Thanks to Confluence, our operators can quickly respond to our customers' questions. All the necessary information is available in one place and is well organized and is searchable simply.

Enterprise (> 1000 emp.)
Aug 27, 2018
 Source
Overall Rating:
5.0
AB
Amy B.
Founder
Share
"Helpful from a business perspective, hassle for developers"
What do you like best about Confluence?

Confluence is like Google Docs on steroids. It is a collaborative digital workspace that allows you to integrate directly into your other Atlassian Products. You can tag your Jira items and create live metrics to track your progress

What do you dislike about Confluence?

If your developers are already working in JIRA, asking them to also update confluence is a big task. It does integrate pretty seamlessly but needed a lot of work from the business team to get it set up initially.

What problems is Confluence solving and how is that benefiting you?

Content management has been a big issue especially with the high turnover of contractors in our company. Confluence allows us to receive documents in real time and store them on a cloud so they never get lost.

Small Business (50 or fewer emp.)
Aug 14, 2018
 Source
Overall Rating:
5.0
DL
David L.
Founder
Share
"The awesome format "
What do you like best about Confluence?

The awesome format Enaught controls Jira integration

What do you dislike about Confluence?

Sometines is dificult create a article where you want

What problems is Confluence solving and how is that benefiting you?

All documentation

Small Business (50 or fewer emp.)
Aug 02, 2018
 Source
Overall Rating:
5.0
Eric J. avatar
Eric J.
Lead Portfolio Product Manager
Share
"Communicate & Collaborate with ease"
What do you like best about Confluence?

Confluence is great for ensuring that ideas, documentation, requirements, RCA's and just about anything else you can write down is stored and displayed for your entire team / organization to collaborate on.

What do you dislike about Confluence?

There's not much to dislike other than the plugin's and their various pricing. So you have to really do some research to ensure you get a quality plugin at a price which is doable for your organization. The good news is that most offer free trials.

What problems is Confluence solving and how is that benefiting you?

Confluence really allows our teams to collaborate not just on a single document but on entire groups and sections. Also since the collaboration is on demand we can each work on something, be updated on the changes and then followup and do what we need to.

Mid Market (51-1000 emp.)
Aug 02, 2018
 Source
Overall Rating:
5.0
DV
Durga Shiva Teja V.
Java Developer
Share
"My review on confluence"
What do you like best about Confluence?

The way it keeps all the files and folder and its structure, we can have multiple files organized at same place on the left and we can navigate them in a very good way

What do you dislike about Confluence?

To be honest i love confluence becuase of its structure and i dont have annything to dislike about

What problems is Confluence solving and how is that benefiting you?

Information sharing across the organization in a easy manner

Small Business (50 or fewer emp.)
Aug 01, 2018
 Source
Overall Rating:
5.0
FG
Fred G.
Founder
Share
"Nice and amazing product!!"
What do you like best about Confluence?

I like the fact that it’s very simple to use, fast and useful.

What do you dislike about Confluence?

I would like a bit more colors, animations to enhance the product.

What problems is Confluence solving and how is that benefiting you?

I’m using it to solve some tasks from my boss. Were are in IT services

Mid Market (51-1000 emp.)
Aug 01, 2018
 Source
Overall Rating:
5.0
JM
Jason M.
Super
Share
"Documentation never been easy enough! "
What do you like best about Confluence?

Great product for internal storage and is actually extremely easy to use from an admin and also user point of view

What do you dislike about Confluence?

The only thing i can say is they can improve is thye ability to customize pages but they actually provide you with all of the necessary tools needed to create a nice standard look.

What problems is Confluence solving and how is that benefiting you?

It allows me basically to build my own internal company web pages that includes any relevant information that my team or anyone with access to the pages needs.

Mid Market (51-1000 emp.)
Aug 01, 2018
 Source
Overall Rating:
5.0
FG
Frederic G.
Founder
Share
"it's an amazing product and I love it"
What do you like best about Confluence?

so easy to use and i like the simplicity, customizable.

What do you dislike about Confluence?

we need some time to use it but after it's ok, it's hard to find the good thing you search for, sometime

What problems is Confluence solving and how is that benefiting you?

for IT business developpement.

Enterprise (> 1000 emp.)
Jul 31, 2018
 Source
Overall Rating:
5.0
AG
Aniceto G.
Founder
Share
"wiki made easy"
What do you like best about Confluence?

The search engine is amazing, searching in pages, but also into documents uploaded to the software, such as pdf and word files.

What do you dislike about Confluence?

Maybe it is sometimes too simple... permissons on sites are sometimes hard to profile.

What problems is Confluence solving and how is that benefiting you?

we've set a centralized documentation site where everybody can contribute.

Enterprise (> 1000 emp.)
Jul 31, 2018
 Source
Overall Rating:
5.0
AB
Azmat B.
Founder
Share
"Excellent change management and issue tracking software for Agile DevOps projects"
What do you like best about Confluence?

Great tool for tracking project work, tasks, issues, bugs and communications to stake holders.

What do you dislike about Confluence?

Not that i can think of anything. It is a great tool.

What problems is Confluence solving and how is that benefiting you?

Change Management Project Management tasks Bug and Issue tracking Communication and Collaboration

Enterprise (> 1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
5.0
BS
Bon S.
Exercise Specialist / Personal Trainer / Group Fitness Instructor
Share
"Confluence review"
What do you like best about Confluence?

Confluence is a great software. Our company use it to share, find and collaborate stuff for work.

What do you dislike about Confluence?

One thing I dislike about confluence is sometimes is hard to navigate certain topic because it's overly populated.

What problems is Confluence solving and how is that benefiting you?

It a cool search engine specially when I was starting in our company. It has all the answers for new employees but it gets overwhelming sometimes.

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
5.0
Lawrence D. avatar
Lawrence D.
Customer Success Manager
Share
"Great for Internal Project Management"
What do you like best about Confluence?

The ability to tag team-mates, share live views of the experience, toggling the level of severity, and updating via threads and comments.

What do you dislike about Confluence?

the UI is not the prettiest... but it absolutely gets the job done.

What problems is Confluence solving and how is that benefiting you?

Project Management, Escalation Management, and easy visibility of progress

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
5.0
FG
Fred G.
Founder
Share
"Many people use it"
What do you like best about Confluence?

Everything is simple to understand and easy

What do you dislike about Confluence?

It is a little bit the same everywhere.

What problems is Confluence solving and how is that benefiting you?

To work

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
5.0
OG
Omer G.
Customer Care
Share
"Great to build an Internal KB and collaborate"
What do you like best about Confluence?

It is great to create an internal knowledge base and write detailed descriptions of product features.

What do you dislike about Confluence?

I really like it but if I had to change one thing, it would be the design, to be honest. It is so white.

What problems is Confluence solving and how is that benefiting you?

We are building an internal KB with Confluence about our product. regulations, and etc. Besides this, we use it for product stuff too.

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