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Zoho CRM Plus
4.3
(41)
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Zoho CRM Plus Reviews & Product Details

Zoho CRM Plus Overview
What is Zoho CRM Plus?

Zoho CRM Plus provides a customer experience platform that lets you bridge the gap between your sales, marketing, and customer service teams so that you can ensure a seamless and exceptional customer experience. Zoho CRM Plus fuses tools like intelligent chatbots, sales automation, visitor tracking, customer service, project management, and email marketing. It also provides built-in AI, and in-depth analytics from a single platform with easy to use dashboard.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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Zoho CRM Plus Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Plus Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Plus Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 10, 2024
Zoho CRM Plus Logo
41 Zoho CRM Plus Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Mar 04, 2019
 Source
Overall Rating:
4.5
JN
Jacob N.
Procurement Officer
Share
"Zoho Crm plus is a Great Software for a Good Price"
What do you like best about Zoho CRM Plus?

I like how this product allows one to manage the clients,team mates and various project in one platform. It is easy to customize this software and limit the number of people who you want to see any detail in the software. It has an automatic notifications that allows me to engage to any activity in my mobile phone when I am away from the keyboard. This helps me to keep me on track when am travelling or away from office. It enable to keep and track every client's information with an ease. It is less costly enabling everyone to have a chance to enjoy the services that comes with Zoho CRM.

What do you dislike about Zoho CRM Plus?

My only concern is the customer support,sometimes they took too long to get back to my queries.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It is easy to use product and customization option has helped me to serve my clients faster. It integrates well with other products like Google helping me to sync contact lists of my clients without difficulties. It helps in keeping the track of both suppliers and clients hence no time wastage in serving them.

Small Business (50 or fewer emp.)
Jan 31, 2019
 Source
Overall Rating:
4.5
EG
Efe G.
General Manager
Share
"Best CRM we've tried"
What do you like best about Zoho CRM Plus?

Easy to work with, great GUI, great support, tons of features, the price is absolutely well-balanced for what it offers, integrates almost the best zoho features as flow, forms, projects, social, salesinbox, desk, salesiq and many more. Congratulations to Zoho team!

What do you dislike about Zoho CRM Plus?

At this point the only thing would be that there are many flaws that they're fixing on the fly. Despite these issues that usually don't affect your work the app is absolutely magnificent

What problems is Zoho CRM Plus solving and how is that benefiting you?

We control each and every aspect of our business, one person can control different areas of the business that otherwise would be managed by more than one person. You can save time and money and of course your business will be thankful!

Small Business (50 or fewer emp.)
Jan 21, 2019
 Source
Overall Rating:
4.5
SG
Siva G.
Project Manager
Share
"Easy to use, Good and could be better"
What do you like best about Zoho CRM Plus?

I like the customization it provides as well as the pairing the CRM with a VoIP. I love how you can see a profile of the person calling. From building prospecting campaigns to keeping up a tidy schedule and following up at the right time, Soho is a seamless tool for marketing and sales pros. How all of the different apps inside the dashboard talk to each other is amazing. For instance, you can add contacts and leads to your CRM straight from social media, or you can set up automation so that your Zoho Social app can feed new leads based on rules that you set.

What do you dislike about Zoho CRM Plus?

My employees are still discovering all that this great things this software can provide and it's been over a month since we became customers. in the mobile version I had problems, the contacts of my phone are not linked, nor the calendar, it is very good but I was limited for that reason.

What problems is Zoho CRM Plus solving and how is that benefiting you?

The CRM itself was our primary reason for signing up, but once inside the software, you have Campaigns and Social, which have been serving as great benefits for solving both of those needs.

Small Business (50 or fewer emp.)
May 02, 2023
 Source
Overall Rating:
4.0
NB
Noah B.
Founder
Share
"Zoho CRM Plus is worth the price but effort?"
What do you like best about Zoho CRM Plus?

what is great about Zoho CRM Plus is that you can run api's in the background to get a watered-down cost-effective solution that compares with the sales force crm.

What do you dislike about Zoho CRM Plus?

what I do not like about zoho CRM plus is that you need to have someone from the zoho support team to work and connect all the widgets

What problems is Zoho CRM Plus solving and how is that benefiting you?

what zoho crm plus is able to bring is a business solution that meets our needs for building campaigns monitoring results and housing all of our clients information and history so we can walk them through a sales cycle

Mid Market (51-1000 emp.)
Jul 27, 2022
 Source
Overall Rating:
4.0
SATYAJIT R. avatar
Satyajit R.
Team Lead Sales
Share
"A user friendly CRM for managing all the leads"
What do you like best about Zoho CRM Plus?

User Friendly Unlimited Filtered Views Easy creation of dashboards

What do you dislike about Zoho CRM Plus?

Unable to stop lead duplicacy and unable to merge leads with alternate numbers

What problems is Zoho CRM Plus solving and how is that benefiting you?

Lead management

Small Business (50 or fewer emp.)
Jan 25, 2022
 Source
Overall Rating:
4.0
TK
Tanmay K.
Software Engineer
Share
"Different from other CRMs"
What do you like best about Zoho CRM Plus?

Good and easy to understand user interface

What do you dislike about Zoho CRM Plus?

While using this tool personally I wanted the pages to reload automatically particularly about the cases module, which did not. Also didn't understand how were the cases sorted in the list while displaying

What problems is Zoho CRM Plus solving and how is that benefiting you?

Third party API integrations

Mid Market (51-1000 emp.)
Nov 19, 2021
 Source
Overall Rating:
4.0
Ankush B. avatar
Ankush B.
Manager | Business Finance
Share
"Zoho CRM Plus: Manage all your customer/clients efficiently"
What do you like best about Zoho CRM Plus?

Zoho CRM Plus is a world-class product to track your sales and potential customers. Different business units can trace the open pipelines and manage their follow-ups accordingly. Also, Zoho CRM is significantly easy to use with other Zoho products like Zoho Books, Zoho Analytics, etc.

What do you dislike about Zoho CRM Plus?

Zoho CRM Plus is an excellent tool but has the following limitations: - User interface of Zoho CRM is outdated and very poor to use - Sometimes, it shows an error while sending the follow-up emails to customers via outlook - Pre-configured reports are complicated to edit and change - Zoho Support is not much supportive

What problems is Zoho CRM Plus solving and how is that benefiting you?

Zoho CRM Plus is a fully loaded CRM tool that helps in resolving many issues and provide the following benefits: - Tracking sales pipelines and following up with clients/customers - Well integrated with other Zoho products like Zoho Books, Zoho Analytics, etc. - Pre-configured reports are very insightful - Easy data export to analyze - Notification feature for specific transaction/deals - Helps in forecasting sales

Mid Market (51-1000 emp.)
Jan 14, 2021
 Source
Overall Rating:
4.0
Thomas  T. avatar
Thomas T.
Regional Sales Manager
Share
"Zoho CRM Plus"
What do you like best about Zoho CRM Plus?

I like the Analytics part of CRM Plus and reporting.

What do you dislike about Zoho CRM Plus?

Calendar from Gmail doesn't integrate.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It helps give me a bird eyes view of all my tasks and activities. It had already increased my sales and revenues by at least 30%

Mid Market (51-1000 emp.)
Aug 04, 2020
 Source
Overall Rating:
4.0
Shivam P. avatar
Shivam P.
Member Student Admission Council
Share
"Zoho CRM for better sales productivity"
What do you like best about Zoho CRM Plus?

Not provided

What do you dislike about Zoho CRM Plus?

Not provided

What problems is Zoho CRM Plus solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
Jun 15, 2023
 Source
Overall Rating:
3.5
RK
Rajan K.
Founder
Share
"Business Efficiency"
What do you like best about Zoho CRM Plus?

Apart from CRM functionality, email marketing, social media management, help desk support, and project management set the program apart. Suitable for businesses of all sizes, from startups to large enterprises.

What do you dislike about Zoho CRM Plus?

The extensive range of features and customization options can be overwhelming for beginners. Occasional difficulties or gaps in integration options, which may require additional workarounds or custom development.

What problems is Zoho CRM Plus solving and how is that benefiting you?

The platform automates and optimizes a variety of corporate operations, including lead management, sales pipeline tracking, email marketing, customer service, and project management.

Enterprise (> 1000 emp.)
Nov 28, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple and user friendly CRM"
What do you like best about Zoho CRM Plus?

Complete dialer automation for leads flow

What do you dislike about Zoho CRM Plus?

Some time issue with real time data sync and cost

What problems is Zoho CRM Plus solving and how is that benefiting you?

Leads management

Small Business (50 or fewer emp.)
Jun 30, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM"
What do you like best about Zoho CRM Plus?

Zoho CRM is a very useful tool for sales people. it's User interface is very easy to understand. It is easy to manage sales pipeline using zoho CRM.

What do you dislike about Zoho CRM Plus?

nothing much which I did not like into Zoho CRM.

What problems is Zoho CRM Plus solving and how is that benefiting you?

to create a good sale funnel, for follow-ups reminders, for sending emails, to create task, meeting, making calls. Zoho CRM allows to integrate calling application as well.

Small Business (50 or fewer emp.)
Mar 15, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Customizable CRM"
What do you like best about Zoho CRM Plus?

It's the One-Size for all CRM. It's completely customizable with countless opportunities to automate many brainless tasks, freeing up your time.

What do you dislike about Zoho CRM Plus?

The visual effect of the CRM isn't the most up to date looking.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Great Client and Deal Management.

Enterprise (> 1000 emp.)
Jun 07, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A user friendly CRM tool"
What do you like best about Zoho CRM Plus?

Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are easy to customize and use to track different aspects of our business and see where we are in the sales cycle.

What do you dislike about Zoho CRM Plus?

Does not integrate with Microsoft word 2019 seamlessly. I understand Zoho Writer is the preferred method; however, fonts and layouts are not to Word's standards. I need to apply for a workaround to every letter.Calendar should have options so priorities could be listed by color. Or, as an overview, I could see all users in a different color

What problems is Zoho CRM Plus solving and how is that benefiting you?

Acts as a base to deal with our customers and keep track of emails, tasks,and phone calls. We use it monthly for campaigns. Sales IQ notifies when someone is visiting our site, and a conversation can be started either through a bot or a contact centre agent.

Small Business (50 or fewer emp.)
May 02, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho CMR Plus Review"
What do you like best about Zoho CRM Plus?

We are using zoho products and it integrates with all the products very smoothly and we can access lots of thing in single place

What do you dislike about Zoho CRM Plus?

There are not many bad things about Zoho CRM Plus but it's not as good as other CRM in the market still it's fine cause it's very affordable for the SME

What problems is Zoho CRM Plus solving and how is that benefiting you?

IT solves several business problems related to customer management and sales by providing centralized customer data, improving communication, streamlining sales processes, and increasing customer retention.

Small Business (50 or fewer emp.)
Apr 05, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Satisfied"
What do you like best about Zoho CRM Plus?

I though it is old-style service what is not flexible enough for modern needs. Was pleasantly surprised with all the features it provides.

What do you dislike about Zoho CRM Plus?

Nothing at all. Some people may say it's not so customizable, but it was ok for me

What problems is Zoho CRM Plus solving and how is that benefiting you?

Basically I used email feature

Small Business (50 or fewer emp.)
Dec 27, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Working with zoho is easy and practical"
What do you like best about Zoho CRM Plus?

Zoho plus provides many features such as CRM, survey, analytics which are very useful

What do you dislike about Zoho CRM Plus?

Some important features are missing and the support can not always help

What problems is Zoho CRM Plus solving and how is that benefiting you?

Store data safely and communicate with customers

Small Business (50 or fewer emp.)
Jan 31, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"another alternative tried while searching for a CRM that works"
What do you like best about Zoho CRM Plus?

automated tasks and flexible to make it work the way you want it to work

What do you dislike about Zoho CRM Plus?

often too many customization options end up never working well together

What problems is Zoho CRM Plus solving and how is that benefiting you?

trying to get a way from the hefty CRM prices from sales force, netsuite, and etc

Small Business (50 or fewer emp.)
Apr 17, 2023
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Zoho Crm uzun yıllar kullandım."
What do you like best about Zoho CRM Plus?

Zoho Crm ilk kullanmaya başladığımda çok keyifli bir üründü. Kullanım kolaylığı ve istenilen her alanın oluşturulabilmesi ürün için çok büyük artıydı. Fazla buton var ama kendinize göre evirebiliyorsunuz.

What do you dislike about Zoho CRM Plus?

Zoho CRM yapıyı kendinize göre kurgulamanıza tamamen izin vermez. Yani kafanızdaki yapıyı Zoho ürününe aktarırken bir yerden sonra zohonun yapabildiği kadarıyla sınırlı kalmanız gerekebilir.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Müşteri bulma ve özellikle müşteri yönetimi için harikaydı. Müşterileri lead olarak toplamak, sınırsız contack oluşturma güzel özellikler.Fakat müşteriyi tam kapsamıyla yönetmeye izin vermiyor

Small Business (50 or fewer emp.)
May 25, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Zoho - better choices available..."
What do you like best about Zoho CRM Plus?

Cliq is a messenger app that is part of Zoho suite. It's good and very easy to use.

What do you dislike about Zoho CRM Plus?

The project management feature is terrible.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It's difficult to add multiple contacts within a company.

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