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OpenPhone Logo
OpenPhone
4.7
(1,677)
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OpenPhone Reviews & Product Details

OpenPhone Overview
What is OpenPhone?

OpenPhone adds work phone numbers to your team's existing devices. No new hardware required; all you need is an app.

Company OpenPhone Technologies Inc.
Year founded 2018
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
OpenPhone Categories on Findstack
Ask Questions about OpenPhone
What OpenPhone is best for?
How does OpenPhone compare to RingCentral MVP?
What are the pros and cons of OpenPhone?
OpenPhone Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
OpenPhone Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
OpenPhone Media
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OpenPhone Screenshots
OpenPhone Integrations
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 04, 2024
OpenPhone Logo
1,677 OpenPhone Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
Michael N. avatar
Michael N.
Founder
Share
"Open phone experience"
What do you like best about OpenPhone?

The simplicity of use for sure. It's been extremely reliable when my regular number was not useable.

What do you dislike about OpenPhone?

That for the time being, it cannot be used for personal use when registering with a business/organization.

What problems is OpenPhone solving and how is that benefiting you?

I do not use OpenPhone for business use, just when abroad.

Small Business (50 or fewer emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
AC
Albert C.
Founder
Share
"OpenPhone is a great company"
What do you like best about OpenPhone?

The easy way to used the platform, the services and respond

What do you dislike about OpenPhone?

Everything is OK right now with this company.

What problems is OpenPhone solving and how is that benefiting you?

Question above the port number

Small Business (50 or fewer emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
ZM
Zak M.
Founder
Share
"Revolutionizing Communication"
What do you like best about OpenPhone?

I'm thoroughly impressed by the dialer app's multifunctionality, particularly its ingenious call recording feature. Additionally, the seamless integration with WhatsApp, enabling its use as a regular number, has revolutionized how I communicate. It's a true game-changer in the world of dialer apps.

What do you dislike about OpenPhone?

Honestly there is nothing to dislike about this app. This app is a companion truly.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone effectively addresses the hassle of managing multiple phone numbers by offering a single, versatile platform. It streamlines communication, enhances professionalism, and simplifies call management, allowing me to consolidate my contacts and conversations while maintaining a polished image in both personal and professional spheres.

Small Business (50 or fewer emp.)
Aug 29, 2023
 Source
Overall Rating:
5.0
LV
Levan V.
Full Stack Developer
Share
"Best US virtual phone number that I've tried"
What do you like best about OpenPhone?

The app and website is super user-friendly and nice. Well designed and modern, unlike other similar apps on the market.

What do you dislike about OpenPhone?

There is nothing to dislike about OpenPhone. The only thing that I'd like to see is more flexible plans for people who use number only so often.

What problems is OpenPhone solving and how is that benefiting you?

I was using OpenPhone to test a calling functionality of an app I was developing. It helped me quickly get the app to the production state.

Small Business (50 or fewer emp.)
Aug 27, 2023
 Source
Overall Rating:
5.0
Syed Asif A. avatar
Syed Asif A.
B2 B/B2 C Telesales & Telemarketing Projects Manager At Upwork
Share
"It's an awesome experience to use OpenPhone for my calling needs"
What do you like best about OpenPhone?

It's an awesome experience to use OpenPhone for my calling needs as it's affordable and works great. I also like the auto call recordings feature in OpenPhone. Thank you!

What do you dislike about OpenPhone?

There are no downsides and I don't dislike anything about OpenPhone.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone call dialing system is very easy and my team never faces any issues using it for making outbound calls. Thank you!

Small Business (50 or fewer emp.)
Aug 23, 2023
 Source
Overall Rating:
5.0
OM
Olivia M.
Founder
Share
"Quick and warm customer service."
What do you like best about OpenPhone?

OpenPhone is so much more than a phone, it is an easy to set up customer service tool, and the best is their customer service. Love it.

What do you dislike about OpenPhone?

I received spam on my account, but customer service reassured me.

What problems is OpenPhone solving and how is that benefiting you?

A US phone for my US company that I can answer in my own phone.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
KD
Khalil D.
Founder
Share
"Great overall experience!"
What do you like best about OpenPhone?

The phone app. I can be anywhere and still get calls and text.

What do you dislike about OpenPhone?

Nothing. Everything seems to be working great. Although if i were to say something, i think it's the user interface. Hopefully that can be improved.

What problems is OpenPhone solving and how is that benefiting you?

I can be anywhere and i can still get calls and text.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
KM
Kurt M.
Founder
Share
"Excellent Service"
What do you like best about OpenPhone?

The Customer Support is extremely responsive and went the extra mile to ensure A1 support. For example, I was not getting incoming calls, and the Support Staff was able to quickly identify the problem (which was that I accidentally set up my business hours as closed 24 hours). I also like the high call quality and the fact that I have a US number to do business and connect with team members and suppliers in the US (although I am based in Grand Cayman).

What do you dislike about OpenPhone?

I have not found any downsides yet, and this is Week 6.

What problems is OpenPhone solving and how is that benefiting you?

International calling and messaging as we are based in the Cayman Islands. I also visit the US frequently, and OpenPhone provides a legitimate US number without having to get an account with a phone carrier (Verizon, etc)

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
Dillon P. avatar
Dillon P.
Technology Manager
Share
"Top notch business phone"
What do you like best about OpenPhone?

I love the ease of use OpenPhone provides. It is super easy to administer and it is super easy and fun for our staff to use. The support team is prompt and reliable. It comes with many desirable and fun features like business hours, custom voice-mails, snippets, scheduled messages, and more. I love that it syncs with Salesforce and that it is super easy to manage. You can request numbers in a heart beat and even chose very specific numbers. In our case we choose all numbers to have the same first 6 digits! Highly recommend OpenPhone!

What do you dislike about OpenPhone?

They don't have any bulk message options and their snippets are not dynamic, so you can't say " Hi {first name}" for instance.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone is providing a solution for our team to have personalized communication and relationships with our contacts and helping us record those interactions in Salesforce.

Small Business (50 or fewer emp.)
Aug 20, 2023
 Source
Overall Rating:
5.0
Agam M. avatar
Agam M.
Senior Staff Software Engineer
Share
"Friendly support, snappy UI and great phone options."
What do you like best about OpenPhone?

Phone number picker. Intuative and snappy UI/UX.

What do you dislike about OpenPhone?

Not suitable for personal use as much as Business use.

What problems is OpenPhone solving and how is that benefiting you?

Getting a USA number that I liked, sending and receiveing SMSs.

Small Business (50 or fewer emp.)
Aug 20, 2023
 Source
Overall Rating:
5.0
NG
Nicolas Snow G.
Founder
Share
"Reliable and user firendly"
What do you like best about OpenPhone?

The most helpful aspect of OpenPhone is its seamless integration of modern communication tools. Its user-friendly interface, reliable call quality, and convenient features like business texting and call routing streamline communication, enhancing efficiency and customer interactions. The flexibility to have a dedicated business number on personal devices is a significant upside, making it a versatile solution for modern communication needs.

What do you dislike about OpenPhone?

Since our journey with OpenPhone not much of a dislike or problem.OpenPhone's feature set comprehensively to ensure it aligns perfectly with users unique requirements would be a prudent step.

What problems is OpenPhone solving and how is that benefiting you?

OpenPhone is adept at solving the challenge of integrating various communication channels into a unified platform. Its seamless merging of calls and texts in one business number simplifies interactions with clients and customers, enhancing their experience. This benefits me by streamlining communication management, saving time, and improving my overall ability to stay responsive and connected.

Small Business (50 or fewer emp.)
Aug 18, 2023
 Source
Overall Rating:
5.0
GH
Gord H.
Certified Financial Planner And Portfolio Manager
Share
"Simple to get up and running, low cost and could use exicting cell phones and computers as hardware."
What do you like best about OpenPhone?

It integrates into my existing hardware.It is nice to have a business line that you can send and receive texts on.

What do you dislike about OpenPhone?

Connectivity is an issue sometimes. I will make a call and it will not connect.

What problems is OpenPhone solving and how is that benefiting you?

Keeping my costs down and my remote staff having access to the same line making sure that all calls are being answered by a human rather than going to voicemail - most of the time.

Small Business (50 or fewer emp.)
Aug 17, 2023
 Source
Overall Rating:
5.0
OF
Olga F.
Founder
Share
"Awesome customer service!"
What do you like best about OpenPhone?

I appreciate their fast response to any question I have. They have helped and guide us every step of the way through our transition process.

What do you dislike about OpenPhone?

I wish I could actually talk to someone every once in a while instead of just chat or email.

What problems is OpenPhone solving and how is that benefiting you?

It keeps better tracking of calls by allowing us to save prospects information and put notes on their record.

Small Business (50 or fewer emp.)
Aug 17, 2023
 Source
Overall Rating:
5.0
KM
Kevin M.
Founder
Share
"Simple & Easy and Premium"
What do you like best about OpenPhone?

Everything. -Easy to use -Does the job well -Simple and Attracting UI -Has all the features that should be there

What do you dislike about OpenPhone?

It should be logged out of all devices once you change the password. Nothing else.

What problems is OpenPhone solving and how is that benefiting you?

It is benefitting in almost every way. Price, Quality, Simplicity, Feels premium and does the job really well.

Small Business (50 or fewer emp.)
Aug 14, 2023
 Source
Overall Rating:
5.0
AO
Ana O.
Founder
Share
"OpenPhone Take Customer Feedback Seriously"
What do you like best about OpenPhone?

OpenPhone really cares about customer feedback. They are prompt address any issues; they have an organize way to channel that feedback and use it to make improvements on things that are valuable to the users.

What do you dislike about OpenPhone?

Currently, I do not have any complaints about OpenPhone. As a small business owner I appreciate how they make it easy for me to do business.

What problems is OpenPhone solving and how is that benefiting you?

Managing multiple businesses under one phone number, while providing our clients a smooth and professional communication experience.

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