CloudTalk Reviews & Product Details

Its so easy to call around the world, It has been a great experience to be working with Cloudtalk! Definitely the best ever!!

Couldnt think of anything! maybe that i cant put the other person on speaker before the call starts.

I can make calls to every Country that I want, It has been very beneficial for Business!

CloudTalk allows you to upload a list of contacts into a campaign and then you can start calling and it will automatically call the next number for you. It saves a ton of time and has helped my company set way more appointments than the software I was using before since way more numbers are getting dialed each day.

I wish that CloudTalk had local presence dialing so that every person I called would see a number that had their own local area code. That would increase the number of people answering outbound calls.

I am solving the problem of needing to connect with a lot of people quickly each day. Instead of needed to input or even click each number to be dialed I can just click next and CloudTalk will automatically dial the next number for me. It's awesome.

It's a great tool, which allows users to make calls between countries, record and analyze the data & quality of the call.

The tool quality is good, we didn't found any bugs or problems using it.

We were calling to our clients outside our local country

Integration with the CRM makes it easy to keep everything in the one place.

There were a few small glitches at the start with my email address not syncing properly.

Calling international clients with a local number makes it feel a lot more personable.

support help very fast and answer to all

i cant switch to offline on mobile app! thats it :)

being everywhere and get calls for my businesses.

Can shift country code easily without having to remember each country code

Maybe an easier login without email or via intranet.

Calling clients to chase missing documents.

The support team is highly professional and fast responding

Until now, we didn't find anything that could not be working correctly.

We established phone connexions which before has been not possible with different software

User Interface is very user friendly and simple

The app does not minimize while switching tabs and has to be minimized

Ability to make international calls very easily

Cloudtalk is the most straightforward online phone system we have used in our office. easy to monitor calls of the agents. easy to review the recorded calls later or download them as per a customer request.

We had some continuing issues with call stability, and we may have solved it by moving over to fiber optics. The customer service is easy to use, but if your system is down.....the response time is not super fast, alwasy.

We are an offshore office servicing clients around the world and need a local number in each country....with sms

Being able to create campaigns, and follow the analytics on specific campaigns. Also, the ability to see who is calling when they call into the office. The integrations with Intercom are great too!

Some of the paywall features were a bit of a letdown—particularly the campaigns. The import wizard is a bit janky. Some more fleshed-out integrations would be great!

The customer-facing team can track ongoing communications/conversations with the intercom integration, so we have a better overview of our accounts. It is also far more reliable than some of our previous solutions; once it's set up, it works with little maintenance.

The trial option with a great support before buying, the ease of setting and use, the helpdesk. Our customer care is going with the full set of features included in the expert plan .

Nothing for now, in the future we would like to have the bulk sms in place which is not available now, but I know that CloudTalk is committed to release more improvements, costantly during the year.

The main benefits are performance optimization,1st contact resolution, team efficiency, process automation, monitoring and reporting, customer experience

How easy it is to make calls and SMS to countries abroad without huge international costs. In addition to this the analytics that CloudTalk gives are incredibly helpful

I don't have any features that I dislike, it does absolutely everything I need it to do. In addition to this any issues we have had when setting up the software the customer support was very helpful.

Prior to using CloudTalk we were using WhatsApp to make all out international calls but not everyone has the app downloaded - CloudTalk makes this easy, we have used a few alternative softwares but have found CloudTalk to be the best and best priced.

I needed an integration with Zoho and it was very easy to do.

I have a low volume of calls and the fixed price is high, I prefer not to pay a fixed price and a higher price per call.

Record calls with clients so you don't have to take notes.

It makes your work much more manageable, and it allows you to communicate with your clients by adding certain filters such as selecting the language, and at the time of the call, you can put labels and even add your clients as contacts. I like it too much.

There is nothing that I dislike; the only thing that I do not like is that sometimes calls are taken and automatically hang up, which is a bit annoying. There is nothing more harmful to emphasize.

With the other system that we had before, it was much more challenging to classify calls and apply language filters, as well as send SMS from the application, and the work has become more accessible.

I liked this app because it has a friendly user interface so even the lesser tech savvy person can easily navigate and use it. It also works perfectly for SMS marketing for seamless workflow.

There's nothing to dislike so far and so good. It works like a dream!

Our team here in the US and overseas can use this app to communicate with US users so it is beneficial and works as it is advertised.