CloudTalk Reviews & Product Details

lo mejor de cloud talk es el facil acceso a la data de llamadas con el fin de poder investigar el comportamiento y trafico que se ha obtenido de la misma

lo que menos me gusta y en lo que mas pido ayuda a support cloudtalk es la calidad de llamadas y lo demorado en ocasiones para soluciones

lo mejor ha sido el poder clasificar las diferentes llamadas y poder llevar asi un top call driver para poder dar una solucion

The best part of Cloudtalk is regarding the calls; since there are many tools, flows, and rules for inbound calls works very helpful! The call groups are the best part because we have just one phone number but use the flows, and the calls can be forwarded to the right agents. I'm a Customer Success Manager, and I love the Analytical section. It gives me a good idea about the agent's performance and how I can improve the KPIs for the department.

The SMS section, definitely; My team and I think it would be better to put a sms as unread after reading accidentally. Also, helpful if the sms unread can be grouped (like emails unread). Another idea as an improvement would be if an agent can be scheduled messages for a concrete time. And the last thing I dislike is that I can not download an agent's call.

The calls traffic about my clients and also to contact all my clients to give them essential information about their services. Cloudtalk helps us make easy contact and coordinate the calls better.

La simplicidad de la app, muy fácil de utilizar, didactica y en ocasiones no requiere tanto internet, lo cual me ayuda en mis inestabilidades de mi internet. De igual forma, el soporte es muy amigable y siempre toman nuestras peticiones.

Actualmente tenemos un error con la visualización de las llamadas perdidas, espero que logren solucionarlo, por otra parte, hay veces que muestra que estamos deconectados y pero al validar, tenemosun buen internet y cableado.

Resuelve no entregas números personales, por otra parte, integra las llamadas que se realiza de manera internacional y las canaliza y gestiona por nuestro sistema de comunicación facilitando así la información con el usuario

Me gusta que puedo apoyar a mis compañeros escuchando sus llamadas, me gusta que tiene herramientas para medir mejor las llamadas entrantes y la cobertura.

No me gusta que en el algunas ocasiones no muestra mi estado en tiempo real o las llamadas demoran en cargar.

Facilita mi trabajo y me ayuda en la gestión de la atención a usuarios.

I like the fact that you can add a contact list and bulk dial The fact that you can send direct sms's You can rate the call, add notes and filter is accordingly

Sometimes is does not automatically appear/pop up from Salesforce when wanted to dial I need to go one by one and click on the CT app

more calls directly calling and being linked to the crm I use

This simplicity in UI design did not need to learn such a complex process and task.

Too small in buttons. Need to be improved at least larger.

They help us to connect with various clients around the world and help them solve their problems. Thank you, cloudtalk.

Good UI / UX, the connection is easy, and the quality of the call looks ok

I sometimes have an issue when it's connected to hubspot + my desk but it's not a big deal

We were using our phone before, now we have a solution connected to hubspot which is better for the tracking

Cloudtalk is very intuitive to use, I really like the reporting features as they are easy to view and understand. The staff is also very responsive and helpful.

There are some limitations in terms of what countries you can dial and we have had some issues with our numbers being flagged as spam but this happens on most calling platforms

Making dialing and tracking dials and calls easy. The call recording feature also enables review and critique.

What I like about CloudTalk is that it integrates with a lot of CRM applications. Making it easier to track calls and have extra info about the call. I worked with Dialpad before, had a lot of bugs and a bad connection. This seems to be much better with Cloudtalk

On the phone, you can only put the call on speaker once the person on the other side answered the call. It would be nice if we would have it on speaker before he/she answers .I am receiving messages that belong to other colleagues on my CloudTalk I don't really understand why that is happening

Making international calls with a clear connection. Being able to analyze my calls and having them logged in the CRM for clear visibility and so that my managers can track my progress.

I am happy to use CloudTalk, which makes my working environment easy. The calling tool makes it efficient to contact prospects, and the user experience and signal are outstanding.

I currently don't have anything wrong or negative to say about cloudTalk.

CloudTalk makes it easy to contact prospects and deliver good awareness of our solution when calling customers and prospects.

Most helpful about CloudTalk is that it is intuitive and easy to use. The upsides are clear dashboard, business hours management and that multiple users can use the same account.

Least helpful about CloudTalk is that we had a problem with a spoofed number and an issue with keyboard shortcuts that has not beed resolved yet. The downside is an upfront yearly payment.

CloudTalk is solving a problem of one contact center and phone number for our customers. This is benefiting me because we do not need to use multiple phone numbers for our employees.

i like CloudTalk for its friendly use, at first sight you understand what function is used for ad how to do an operation. dislike other competitors CloudTalk wins in the GUI saving a lot of time in daily tasks

what i find annoyng is that the dashboard does not update automatically, so i have to refresh every time i do not have in sight the tool. Furthermore i have to set every time when i go online and offline, maybe would be better even to set a time for the status

CloudTalk helps as a contact center for my agency. I respond clinets to give assistance and i don't need to tell my private phone number as a contact numer to clinets, like in other agency i worked. for me this is great!

Quality of life in UI/UX are in place to make the use of Cloudtalk fast and easy. Quality of sound is reliable.

I'd love a button to change the input output right from the dailer screen. That is all that I can think of.

Quick and effective follow ups with clients.

The ability to quickly take notes on calls, the tagging tool, the phonebook, and rating the contact's mood.

I have had some issues with calls logging, but this may be an API issue and not the fault of CloudTalk.

Allowing us to speak with prospective clients and log activity of touchpoints, which enables us to make bookings and generate sales pipeline, and consecuently, revenue.

Simple UI, easy to use, refresh/reload, excellent customer support team and easy access to contact them. It's just that the package that my project got is the one where it doesn't synchronize with Salesforce, which I think I would find even better if it syncs with SFDC

The technical issues make me need to refresh the app quite a few times. The problem would be the audio delay or echo, I wish it could be smoother, especially for agents who make calls to different regions/countries

Reaching out to customers quickly with the proper masking/caller ID following each of the customer's regions, making the chance of the call being answered becomes higher

The simplicity of access internally from salesforce in a non-disturbing plug-in icon. Also the quality of the call reminds a regular phone instead of an internet video call.

The icon that alerts in a browser tab that an app is probably using the camera or mic at the beginning was a little bit uncomfortable until I checked it was the app.

When we need to make a direct contact with certain people who usually don't pick up the phone call unless is from a phone number of their own country, or also to show them more closure than a call from a meeting software.

It's remarkably optimized, so its no need to have too much RAM

The Chrome extension does not detect phone numbers, sometimes is necessary copy and paste the numbers on de app

communication with prospects

The best about Cloudtalk is the easy way to call customers and to export or import data from the app.

Even if is easy to export and import data, with make i don't have access to all the data vailbale on the CSV

I have all the data from the phone calls in a same place

I like the fact that is is pretty fast.

filtering feature to count connected calls

Keeping track of all phone calls

Easy useI like how easy it is to use, that they have included Spanish on the dashboard and the statistics area.

It is an excellent telephone service, but they left me alone in a problem I have with my number, they only tell me that it is the provider's problem and do not give me a solution that meets my needs, changing my line is not an option, they should help me to port to another operator, but it is your problem, do not expect the user to solve by himself.

Centralising communication in the company