Moosend Reviews & Product Details

Mooned is an excellent email marketing service that allows me to create many different things all with such ease. The emails and newsletters can be scheduled ahead of time in order to be sent out to the customer weekly, taking a big task off our hands.

Although Moosend is quite easy to use, the initial stages of getting the software set up was a bit complicated for me.

Some problems we are currently solving with Moosend is being able to get creative with the emails our marketing team is sending out as well as being able to create weekly newsletters to be sent out on an exact time. With the software we were using before, from time to time we would have a problem with the emails being sent out from the server at the wrong time.

The Moosend is an easy-to-use Email marketing tool with a minimal fee. Offers real-time analytics and in-depth statistics and analysis.

Not effective for E-commerce businesses Lack of ChatGPT integration Limited customer support for the Free plan

We can create visually appealing landing pages with forms and scheduling campaigns and add countdown timers.

Email campaigns are easy to understand and engaging.

Sometimes the content can be a little too polished. Consider making the content more simple to offer clarity for all users!

Email marketing is not easy, moosend has helped solve that issue.

I feel the way they have setup their Automation workflows is really impressive and easy to use

I feel their pricing model is a bit weird based on subscribers

Email Marketing Automation and has made our work easy by saving repetitive tasks

User friendly interface. Interface is good

Open rate is really low. How to improve.

User interface

Ease of building campaigns...representative gets back to me

Can only download one photo at a time; unable to input a contact email address without clicking all lists to find out if already in the account

email deliverability. Moosend has been able to help get more customers to open emails

We started using Moosend recently, and it's been great. It works well with most automations. I recently found out that it doesn't work with Shopify for abandoned carts. They have a Shopify plug-in they choose not to update, which means my abandoned cart automation stopped working with no notification. I reached out to customer service and was told it was not their concern; I got no help or accountability. If you are not using Shopify it might be perfect for you. I like that the MOOSEND allows you to run multiple sub-accounts billed under one central account. It's good value for your buck!

I don't particularly appreciate that they refuse to update their Shopify plugin or have a detailed guide to code in their tracking manually. They have updated most things; I would like to see more and more customization features launch.

1. Multi-account ESP; I love running both brands under my parent brand (allows for straightforward accounting). 2. Email is a core part of our marketing strategy, and Moosend allows us to do so to an extent 3. Value - It's wonderfully priced

Email design is very flexible and customer service is quite responsive. Reporting is thorough. Contact management is intuitive and easy to use. I like that contacts can be on multiple lists but only count once for billing purposes. Emails are "archived" allowing you to share the URL if needed.

I am skeptical about deliverability. I know this is not completely in the hands of Moosend and other email marketing providers, but getting to our recipients' inbox is crucial. I once did not receive a sent email and found that my account had mysteriously been marked as "unsubscribed." The SPAM report is not reliable (support has told me this). Since they sold it, there is no longer a free version and now that we pay for it my tolerance for the bugs is ZERO. Moosend is not a US-based business. There is no support on the weekends.

Moosend allows us to professionally communicate with our constituents: students, parents, prospective families, alumni, alumni parents, donors, potential donors, and more. I've used other email marketing services and find Moosend to be the easiest to use for our needs.

Mostly decent interface (except for bugs)

This is ridiculous. This box is marked red until I go *OVER* the character limit. Let's see if it'll submit now. I dislike the patronising support staff and my issues being glossed over or ignored (or worse, blamed on me when they are bugs their end).

Emailing users...

I like how simple it was to set up my account. Their set of features is limited but enough for what we needed.

At some point last year they changed their plans. All their "free plans" were turned into "free trials" and at no moment did Moosend adhere to their own terms of services and notify us about up. What a surprise it was to visit our account after a period without sending any campaigns only to realize our account was blocked until we entered a payment method. We have less than 60 subscribers and send a few campaigns per year - but what stings is the surprise of having our plan changed without any notification. They did that to us and can do it to you.

At this point, I just wanted to send an email campaign.

What I liked best about Moosend was that they used to offer no branding on free accounts. You could send emails and not have to promote the company you were using to do so.

The setup for Moosend was difficult. You had to have more than average knowledge to get it setup to send using your email address. Also, they removed free accounts.

Moosend allows me to market to my existing customers. Generally marketing emails for a very small business may not yield returns, so the cost was prohibitive and not sustainable.

It's easy to sign up, but beware! The negatives outweight the positives.

Moosend is unfortunately, a company with terrible customer service. After a vast subscription campaign, we were puzzled not to receive any subscribers during a three week period. After contacting Moosend, they admitted that they changed the backend, rendering all subscription forms useless if they contained a ? (which we had, 'Do you want to donate?'). Their customer service didn't care; just told me to remove the ? and it would work again, ignoring the fact that we had undergone a massive campaign. No apology on their end at all. One-star service.

As above.