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iContact Logo
iContact
Effortless Email Marketing
4.1
(1,237)
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iContact Reviews & Product Details

iContact Overview
What is iContact?

iContact delivers professional email marketing features to ensure that it provides extensive features and tools across different stages and sizes to get real results for your campaigns. The platform is ideal for small businesses to want to leverage better campaigns with high-volume senders and subscribers.

Company J2 Global, Inc.
Year founded 1998
Company size 1001-5000 employees
Headquarters Los Angeles, California, United States
Social Media
iContact Categories on Findstack
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What iContact is best for?
How does iContact compare to Mailmodo?
What are the pros and cons of iContact?
iContact Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
iContact Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
iContact Media
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iContact Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 03, 2024
iContact Logo
1,237 iContact Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
JG
John G.
Agency Manager
Share
"Great Service"
What do you like best about iContact?

Easy to use. Great Template choices. Takes very little effort to get a campaign going.

What do you dislike about iContact?

Nothing really to dislike. The service works as promised.

What problems is iContact solving and how is that benefiting you?

iContact allows you to stay in touch with your existing clients building relationships. It also allows you to market to new prospective markets.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
CS
Chase S.
E
Share
"iContact for Salesforce API perfect for email marketing!"
What do you like best about iContact?

Seamlessly integrates into my company's Salesforce instance without having to upload and download email campaign lists to another program outside Salesforce (unlike other email marketing tools). Also allows us to see click through rates in real time, including by individual contact. Their customer service is available 5 days a week during East Coast business hours, they are always fast with response and will have someone on the phone walking me through fixing any issue. Really great product!

What do you dislike about iContact?

Few downsides that I have dealt with in using the email marketing tool.

What problems is iContact solving and how is that benefiting you?

Able to see individual email open and clicks in real-time!

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
BR
Bill R.
Co Publisher
Share
"Outstanding way to send email"
What do you like best about iContact?

I like that I can schedule several emails at a time. I also like that I can use past emails and modify them for my current needs.

What do you dislike about iContact?

I have been using this for so long, there is really nothing that I don’t like. Customer support has always been great at figuring out how I can do but I want to do.

What problems is iContact solving and how is that benefiting you?

We have a very small staff so we need to work effectively to schedule several months of emails at one time. iContact allows us to do that.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
SC
Stacey C.
Owner, Personal Life Coach
Share
"Loving the iContact Platform!"
What do you like best about iContact?

I love all of the the different themes, formats and the ease of use of the program! Uploading my own pics has been super easy!

What do you dislike about iContact?

I can't find much to dislike. I would maybe say I still can not figure out how to customize my own themes.

What problems is iContact solving and how is that benefiting you?

I am reaching my entire list for education and marketing. I have gotten leads and even a client using the iCOntact platform.

Small Business (50 or fewer emp.)
Feb 24, 2021
 Source
Overall Rating:
5.0
GS
Gerry S.
It Analyst
Share
"Labels for your contacts and more control for your work."
What do you like best about iContact?

Definitely what I like most about iContact is that its interface is incredibly attractive to the eye, which makes it an application not only well designed but also functional.

What do you dislike about iContact?

So far I have not been able to see any discomfort when using iContact, it really is a software that was very well thought out.

What problems is iContact solving and how is that benefiting you?

Keeping my calendar organized and having the option of being able to list each of my contacts and in this way create groups of dissemination respectively, whether for work, academic or personal purposes has really helped me to carry out some routine work in a much more organized and efficient way.

Mid Market (51-1000 emp.)
Oct 19, 2020
 Source
Overall Rating:
5.0
Alina  C. avatar
Alina C.
“Two Comma Club Live” Virtual Conference.
Share
"Easy to implement iContact"
What do you like best about iContact?

This is an extraordinary promoting computerization framework. The highlights of iContact Pro are splendid. IContact Pro is anything but difficult to oversee. I like the polished skill of the staff individuals from iContact Pro. Easy to understand to utilize iContact Pro. I like its natural interface. IContact Pro makes advertising simple.

What do you dislike about iContact?

I can't dislike iContact Pro because it's easy to manage. IContact Pro has no errors. It is a flexible software to use.

What problems is iContact solving and how is that benefiting you?

iContact Pro is valuable since it takes care of our issues. iContact Pro has incredible highlights. I like the polished skill of iContact Pro. The best instruments for advertising mechanization.

Small Business (50 or fewer emp.)
Aug 02, 2020
 Source
Overall Rating:
5.0
Anuj N. avatar
Anuj N.
Research Assistant
Share
"Easy to use and efficient"
What do you like best about iContact?

One of the best software to send bulk emails for marketing campaigns. It also provides a statistics dashboard for insights. The interface is easy to use. The best part is that it has hundreds of email templates.

What do you dislike about iContact?

Deleting the contacts is sometimes a headache. The more the contact list the more is the price. Hey

What problems is iContact solving and how is that benefiting you?

Sending out bulk emails for marketing purposes. It is a great way to notify employees of any announcements.

Mid Market (51-1000 emp.)
May 14, 2020
 Source
Overall Rating:
5.0
JM
Joseph M.
Founder
Share
"Online campaigns has increased by 90+% with tye help of iContact"
What do you like best about iContact?

Creation of intuitive personalized emails for marketing is the thing that vibes in our veins.

What do you dislike about iContact?

Now that the new update of iContact is easy to copy and paste info from outside i got no issues.

What problems is iContact solving and how is that benefiting you?

We are now spending thousands outbound emails to prospects in the cloud.

Small Business (50 or fewer emp.)
Sep 27, 2019
 Source
Overall Rating:
5.0
Anna P. avatar
Anna P.
Advertising Specialist
Share
"Customizable templates, automation tool for personalized advertising emails"
What do you like best about iContact?

I like your free email design resource, it has re-designed templates that make advertising a challenge, plus I can upload my own designs, and create very own emails, it has a new range of designs called Lookbook, it has content calendars to help me with my campaign planning, a subject line guide to make my emails noticeable, and now with the types of emails that stand out in the inbox.

What do you dislike about iContact?

I don't have to complain about I contact has everything I need, and good technical service

What problems is iContact solving and how is that benefiting you?

with I contact I have created a series of newsletters for a campaign to raise awareness of bullying, using their own designs and platform, I have sent it to various emails with the automation tool I Contact, I could subtract the contacts of my company and save them in I contact, see statistics of who opens and clicks them by clicking

Small Business (50 or fewer emp.)
Sep 21, 2019
 Source
Overall Rating:
5.0
David B. avatar
David B.
Marketing Manager
Share
"email marketing design and build great looking"
What do you like best about iContact?

I like I contact the library of customizable templates, the auto answer template allows to deliver emails designed for all devices, has a library of values native to Getty Images and Photo Editor, in addition to testing my emails with Spamcheck.

What do you dislike about iContact?

is a platform to create very complete advertising and marketing email newsletters and to keep track of it, plus a very fast and attentive user service, I have nothing to complain about.

What problems is iContact solving and how is that benefiting you?

I got information about the effectiveness of my campaign with reports and dashboards, I used contact for Salesforce and merged perfectly, once I emailed the report I had follow-up through statistical tools and was able to communicate with my team in real time and online!

Enterprise (> 1000 emp.)
Sep 14, 2019
 Source
Overall Rating:
5.0
walter p. avatar
Walter P.
Marketing Project Manager
Share
"I contact Automate your emails for marketing projects"
What do you like best about iContact?

one of the aspects that I like most about I contact is that no knowledge of HTML is required to create content and has design templates that can be reformatted, in addition to automating emails and can reach the right people, plus unique styles and personalized made my projects a success and which I could see a lot of performance in profits.

What do you dislike about iContact?

one of the negative aspects of I contact is that several times some of my emails have reached the incoming spam of some contacts, this should improve of rest no complaint

What problems is iContact solving and how is that benefiting you?

I have created projects and marketing campaigns for my company DDB, which have gone through I contact and with my working group we have taken advantage of the benefits of this platform, automating and reformulating emails with unique styles and themes that make statistics go up and advertising performance is higher.

Small Business (50 or fewer emp.)
Sep 07, 2019
 Source
Overall Rating:
5.0
Gary T. avatar
Gary T.
Marketing Manager
Share
"excellent platform to send mass email with different topics"
What do you like best about iContact?

One of the attributes I like about Icontac is the drag and drop, colorful themes, and templates that can be selected according to the topic to be dealt with and that can be sent en masse to different mails, even oneself, for my company and for me it has been a pleasure to work with him.

What do you dislike about iContact?

what has made me difficult is to easily manage the various tools offered by email, little by little and with the tutorials I was achieving it.

What problems is iContact solving and how is that benefiting you?

One of the main problems that I have been able to solve with Icontac has been the design of different advertising themes, we work together with the Lehigh Valley Industrial Park team, which have been requested by my company, online reputation management that allows my company to gain reputation and prestige with our customers.

Mid Market (51-1000 emp.)
Aug 07, 2019
 Source
Overall Rating:
5.0
Don S. avatar
Don S.
Social Media Marketing Consultant
Share
" iContact to send our retail and email newsletters"
What do you like best about iContact?

iContact's account manager keeps us up-to-date with the statistics of our emails sent, which has helped us to analyze the open rates fluctuations while still offers us tools to increase our engagement. We’re also able to make a segment based on different rules. iContact is such a complete software that it provides us with all the major KPI's we would expect, which helps a lot with the analytical tracking information.

What do you dislike about iContact?

When some emails bounce, they can't be traced, I don't know the specific reason for that, even though I haven't dug deep enough to find it. Labels don't allow typing special characters, so we can not use questions as labels. Also, iContact had surveys, what I consider one of the greatest features, but it was removed with no particular reason. Another thing is templates, as I think iContact requires more flexibility in the creation templates.

What problems is iContact solving and how is that benefiting you?

In my organization, we use iContact to send our retail and wholesale email newsletters, and we are very satisfied with how it performs, that's what we stick with iContact. It allowed us to have more advanced emailing actions, being even over Salesforce offers.

Mid Market (51-1000 emp.)
Aug 07, 2019
 Source
Overall Rating:
5.0
Shaun L. avatar
Shaun L.
Marketing Specialist
Share
"Create campaigns and landing page"
What do you like best about iContact?

Creating lists, campaigns and landing pages with iContact is very easy, and websites that result mean a major thrust forward in our ability to look loads more professional and that draws visitors to main page. It has allowed us to enter intro into the trend of static react based sites and the results have been amazing. Besides, they are constantly renewing their templates and themes, so we have the option to add our own.

What do you dislike about iContact?

iContact's current templates only favor clients who are in the sales market, but they are not so helpful for marketers. Also, It doesn't support drop down lists or text fields.

What problems is iContact solving and how is that benefiting you?

We use iContact to create campaigns and landing page, as iContact support a bunch of standard fields and it's very straightforward. It allows me to use my graphic design abilities to make eye-catching emails that intrigues people and leads them to want more information about our business. We count with an activation account manager that is used to constantly guide us through new capabilities, solve any annoying issue of emailing and make a more efficient work. With iContact, I feel I don't have to worry about updates, databases or clients breaking their sites anymore.

Mid Market (51-1000 emp.)
Jul 28, 2019
 Source
Overall Rating:
5.0
adrianne c. avatar
Adrianne C.
Marketing Manager
Share
"I contact as email for marketing planning"
What do you like best about iContact?

The benefits obtained with I contac have been many, it has allowed me and my company desing group to be able to plan the portfolio of potential clients for the development of the work itself, as well as the organization of work templates for the week, the whole month , the marketing in terms of the planning and structuring of costs of materials to be used within the company which makes its usefulness and importance within it important

What do you dislike about iContact?

So far I have not had any inconvenience with the platform, the support is excellent and has a pleasant appearance and is easy to handle, all its components are where they should be, easy to understand and use.

What problems is iContact solving and how is that benefiting you?

I have been able to solve the marketing planning of the week of the company desing group, in addition to being able to communicate with potential clients, to be able to show my work and be in constant renewal and updating of information