HubSpot Service Hub Reviews & Product Details

I love that it is so easy to organize and control your workflow. I can manage my tickets with ease, I can follow up on former contacts and can create reports to visualize my performance. I find these reports particularly helpful to track performance.

The customer service can be a bit slow at times, although when they do reach out they are always helpful and kind. Though this is not a common occurance and they are always there to hear out our questions and requests.

It is providing an all in one point of contact with our customers and potential leads as well as allowing us to follow up on our performances. It is removing the need to go between platforms by providing many services in one place.

Live Chat is very helpful- knowing that somene is there for you

I don't like auto responses - they never answer the question

setting up specific inframton and reports

Very self service, all features and tools are very self service and Don’t require technical input

The reporting and data function needs some work. The AI functionality could be improved

Support for in live orders, managing customer communication

A professional platform in its field Ease of use and handling Amazing results

I think there are no negatives, but I can comment on one thing, which is the somewhat high prices

Good communication with potential clients and what benefits me is the large number of sales

I like how Hubspot is so organized and user-friendly. The layout is straightforward and users can easily understand what buttons to click. It also allows users to personalized the layout.

There's not much that I dislike about HubSpot but since it is a web-based system, sometimes it takes a while to load. Overall, I am very much satisfied with the use of the system.

It helps in easily tracking the tickets and deals created per client. It also allows users to send emails and integrate the business email within HubSpot so you can maximize the use of the system.

The reporting of the NPS feedbacks. It is super easy to get a clear overview of the customer feedback

Nothing to complain about. Nothing that i dislike in specific

Using the Service Hub from Hubsport helps us to have all interactions with our customers in one place and have these data accessible to everybody. Even the sales persons see in the history of the customer all of these interactions. That helps to have a knowledge and information sharing to everybody that is involved in the customer relation

Be able to send quick NPS surveys to get valuable feedback on projects and client experience.

Nothing comes to mind for me............

Customers being able to give quick and easy NPS surveys which gives a snapshot of how the customer is feeling within the project journey :) No direct business increase, but valuable feedback from client is gained

It is very user-friendly. It also allows me to get ahold of a real person if need be.

Sometimes there are just too many nuances and options.

HubSpot Service is helping me create a renewals department and accurately forecasting upcoming renewals.

The Kanban-style board makes it easier for me to assess where troubleshooting issues lie for my customers and ultimately get issues resolved in a timely manner.

Blocking e-mail spam can be a bit annoying and distracting while working out of a swim lane. It doesn't happen often but would like to see a little more improvement in this court.

We are definitely able to let our Customer Success team prioritize customer issues using Hubspot. This saves a lot of time and effort on what next steps look like.

We transitioned from free hubspot seats to service hub to gain access to the knowledge hub feature. With it, we are able to provide high quality standardised responses to our frequently asked questions.

My complaint is with understanding which hubspot features were tied to which product and how they overlapped. We still aren't sure if there is a better combination of hubs we could use to achieve everything we are trying to do through hubspot.

We were finding that a lot of customer interactions revolved around difficulty understanding the same few features and wanted to be able to quickly access well-written responses to them. By using service hub over other products it is able to be integrated into our other Hubspot processes.

The ability of find info on customers fast and easy.

I would like to be able to select the top contacts to show in the company view.

I can keep up to date with the contact and follow other conversations from marketing and sales.

My favorite thing about HubSpot is how well integrated the whole system is. You're never more than a click away from accessing different components of the system.

There's a bit of a learning curve to get fully up to speed on all the features but the Academy resources are really helpful.

Automating marketing emails to be able to send contextual content to a growing audience.

I love that once I get a new client, I can manage them, their contacts, training schedules, and check-ins with HubSpot. All of my emails are logged for each of my clients. This lets me know when I need to check in on them.

After going to HubSpot Academy I understood more about the processes and day -to- day functionality. Some of the work flows are a little challenging if you have not done so though. Hubspot is "mostly" user friendly.

Management and tracking of the level of training for each client. Timeline for check-in calls and monitoring of emails and conversations for clients. Lists of clients and contact information.

The best about HubSpot Service Hub is the fact that I can keep neatly organized all my tasks and tickets, making my workload way lighter than it was. This tool compared to it's competitors, is on another level. Little to no bugs, nor glitches. Extremely happy my company chose this service company!

The only thing I dislike sometimes is that I consider it could be more user friendly and have more simple images so it does not look as cluttere as it typically does.

HubSpot service hub is solving the organizational issues I experienced in the past, keeping my tabs in order along with my tickets and tasks! My business performance has definitely increased!

I love the simplicity and clearly categorized information Hubspot provides. I can find what I need quickly, including other peers' contact with companies - a must for AR.

It is easy for peers' to create duplicate Hubspot accounts for companies, making it challenging to work around as an AR specialist. There should be some way to find and merge companies without having to do it manually.

It is essential to have a clear understanding of what conversations are taking place between clients and my peers to collect on and set up conferences for outstanding invoices.