Zendesk Support Suite background blur
Zendesk Support Suite Logo
Zendesk Support Suite
Streamlined Customer Service Solutions
4.3
(5,770)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Zendesk Support Suite Reviews & Product Details

Zendesk Support Suite Overview
What is Zendesk Support Suite?

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including social, text, voice, email, live chat, etc. Zendesk also offers comprehensive analytics and reporting, a reliable knowledge base and forum, as well as over 1000 integrations pre-built into the platform.

Company Zendesk, Inc.
Year founded 2007
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Zendesk Support Suite Categories on Findstack
Ask Questions about Zendesk Support Suite
What Zendesk Support Suite is best for?
How does Zendesk Support Suite compare to Gorgias?
What are the pros and cons of Zendesk Support Suite?
Zendesk Support Suite Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zendesk Support Suite Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
Zendesk Support Suite Media
Zendesk Support Suite 0
Zendesk Support Suite 1
Zendesk Support Suite 2
Zendesk Support Suite 3
Zendesk Support Suite 4
Zendesk Support Suite 5
Zendesk Support Suite Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 10, 2024
Zendesk Support Suite Logo
5,770 Zendesk Support Suite Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
GA
George A.
Founder
Share
"Hub for your support experience"
What do you like best about Zendesk Support Suite?

Easy to use and the functionality is its strongest point

What do you dislike about Zendesk Support Suite?

Still at evaluation stage and would not be fair to highlight any deficiencies

What problems is Zendesk Support Suite solving and how is that benefiting you?

Customers raising issues through a ticketing system

Mid Market (51-1000 emp.)
Jan 15, 2024
 Source
Overall Rating:
5.0
MU
Mohammed Noman U.
Sr.Manager Client Services
Share
"An excellent tool to track tickets"
What do you like best about Zendesk Support Suite?

It allows you to create multiple brands which can be used to track different products, departments or vendors/campaigns. It is extremely easy to configure, and the support forum is rich with loads of information, so you always can explore features and the best ways to use them. Support tickets can be easily tracked, and it does not require too many clicks for a CSR to drive the tickets. Also, the reporting is great and allows data to be scheduled in different formats like charts etc.

What do you dislike about Zendesk Support Suite?

The data export is not very flexible. You can extract data in a JASON format or a CSV format. However, you do not have the option to pull data for a specific date range when using the CSV export.

What problems is Zendesk Support Suite solving and how is that benefiting you?

We white label our product and sell it in partnership with different payroll vendors. Zendesk and its branding allow us to have unique email addresses that can be shared with our partners, and the overall support experience can remain the same for the end user without them knowing that the payroll vendor and HCM service provider are two different entities.

Small Business (50 or fewer emp.)
Jan 11, 2024
 Source
Overall Rating:
5.0
MM
Marco M.
Sales And Engagement Manager
Share
"Zendesk support is a platform I use to attend all our clients questions and complaints"
What do you like best about Zendesk Support Suite?

Single interface to manage communication with clients across all platforms

What do you dislike about Zendesk Support Suite?

That once a ticket is asigned i cant change it since im not admin but i know i would solve it faster

What problems is Zendesk Support Suite solving and how is that benefiting you?

We have many channels to communicate with our clients and Zendesk involves all of them

Small Business (50 or fewer emp.)
Jan 05, 2024
 Source
Overall Rating:
5.0
Miguel Angel B. avatar
Miguel Angel B.
Chief Executive Officer & Co Founder
Share
"Zendesk Review"
What do you like best about Zendesk Support Suite?

Omnichannelle capabilities and the ease of configuration

What do you dislike about Zendesk Support Suite?

Integration with Meta could be better in order to identify the real origin of the ticket (post, message). Sometimes it presents a lag between the time of the comment or message in FB and the moment we receive the ticket in Zendesk.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Customer tickets traceability, omnichannel customer service. Improving customer experience

Small Business (50 or fewer emp.)
Jan 01, 2024
 Source
Overall Rating:
5.0
SJ
Sid J.
Zendesk Administrator
Share
"Incredible and must have tool for Support"
What do you like best about Zendesk Support Suite?

Zendesk Support is one of the best tools I have worked with. It is simple, intuitive and easy to work with. The User Experience in uncluttered and leaves a positive impact.

What do you dislike about Zendesk Support Suite?

The pricing is too high. Chatbot is yet to scale up and then

What problems is Zendesk Support Suite solving and how is that benefiting you?

Customer interactions in one place. Integrated suite of tools

Mid Market (51-1000 emp.)
Dec 29, 2023
 Source
Overall Rating:
5.0
JM
Josh M.
Founder
Share
"Zendesk is a great CRM tool"
What do you like best about Zendesk Support Suite?

Easy to use platform. Very straightforward CRM software that helps you create different pipelines for different departments.

What do you dislike about Zendesk Support Suite?

There aren't any massive downsides that i've come across whilst using zendesk.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Zendesk helps me manage all of my customer enquiries in one place, I'm able to easily reply to emails whilst setting a SLA agreement depending on the ticket priority. As a result, It helps me manage my time efficiently whilst working on the tickets in a good order.

Small Business (50 or fewer emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
JC
Jesse C.
Founder
Share
"IT has worked great for me!"
What do you like best about Zendesk Support Suite?

How fast it works and how well it keeps me organized with what i work on

What do you dislike about Zendesk Support Suite?

Color or solved button i wish they were a green red and yellow

What problems is Zendesk Support Suite solving and how is that benefiting you?

Notification sounds

Mid Market (51-1000 emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
Kalline F. avatar
Kalline F.
Analista De Operações
Share
"Atendimento efetivo"
What do you like best about Zendesk Support Suite?

Agentes são sempre muito simpáticos, e sempre indicam varios documentos que auxiliam a entender melhor as respostas das dúvidas e até aplicar mudanças ou correções de configurações quando necessário

What do you dislike about Zendesk Support Suite?

A troca de idioma quando precisamos falar com um próximo nível de suporte

What problems is Zendesk Support Suite solving and how is that benefiting you?

Unificação de várias formas de suporte em um único sistema como chat em tempo real e e-mails, e facilidade de uso pelos agentes

Small Business (50 or fewer emp.)
Dec 22, 2023
 Source
Overall Rating:
5.0
JR
Justine R.
Founder
Share
"The easiest way to manage your customer support"
What do you like best about Zendesk Support Suite?

Zendesk has made it incredibly easy to manage large amounts of customer support tickets simply and quickly

What do you dislike about Zendesk Support Suite?

It would be great if the asignee were to get an email notification once they were assigned a ticket

What problems is Zendesk Support Suite solving and how is that benefiting you?

Zendesk has made it easy for our team to work and anser customer questions efficiently

Enterprise (> 1000 emp.)
Dec 14, 2023
 Source
Overall Rating:
5.0
BT
Brandon T.
Founder
Share
"Zendesk is the all-around best choice for support."
What do you like best about Zendesk Support Suite?

Zendesk Support Suite is a cloud-based customer support software that enables me to provide better customer service across multiple channels. I like how it integrates email, chat, phone, social media, and self-service options in one unified agent workspace. It also has powerful features such as automation, reporting, and analytics that help me optimize my workflows. Using their Talk add-on is also an amazing feature as customers can call or text the same number!

What do you dislike about Zendesk Support Suite?

There is not much to dislike about Zendesk Support Suite, as it is a comprehensive and user-friendly solution for customer support. However, if I had to mention something, I would say that the pricing could be more flexible and affordable for smaller businesses. Also, some of the advanced features and integrations require a bit of technical knowledge and customization, which can be challenging for non-experts. But overall, these are minor issues compared to the benefits and value that Zendesk Support Suite offers. 😊

What problems is Zendesk Support Suite solving and how is that benefiting you?

As an Senior Applications Support Manager who values automation, Zendesk addresses my needs by offering a user-friendly and flexible ticketing system that simplifies managing customer interactions and support requests. Its customization options allow me to tailor the system to specific workflow requirements. The integration with telephony solutions streamlines communication, centralizing all customer interactions in one place, enhancing response efficiency. We use it for Telephony (Calls and Texts) and it has proven to be a reliable solution with easy IVR configurations. It also offers voicemail transcriptions built it for quick reviews of missed calls.

Mid Market (51-1000 emp.)
Dec 04, 2023
 Source
Overall Rating:
5.0
WO
Wilson O.
Travel Consultant
Share
"Zendesk Support Review"
What do you like best about Zendesk Support Suite?

It comes with a different kind of features. Zendesk helps us to properly and efficiently work on the task assigned to us. By the use of this tool, our job is much more easier

What do you dislike about Zendesk Support Suite?

None so far, because of Zendesk storing all our needed data for us to be able to assist our client for their travel needs and request. This is very promising tool.

What problems is Zendesk Support Suite solving and how is that benefiting you?

It provides completed details for the contact reasons. This tool is very user-friendly tool which allows user to work faster, easier and much more effective. Very great help!

Mid Market (51-1000 emp.)
Nov 28, 2023
 Source
Overall Rating:
5.0
MS
Mandeep S.
Customer Success Manager For Us West
Share
"Amazing experience while using integration between Zendesk and KekaHR"
What do you like best about Zendesk Support Suite?

The biggest benefit is to do an easy collaboration, finding the tickets, and having chats externally and internally simultaneously on an ongoing ticket

What do you dislike about Zendesk Support Suite?

There is not much to say but there are a lot tabs opening while searching for tickets sometimes creates confusion

What problems is Zendesk Support Suite solving and how is that benefiting you?

It is mainly helping the entire support department which is coordinating with Legal, Engineers and pushing things to Jira and sometimes to Finance also

Small Business (50 or fewer emp.)
Nov 28, 2023
 Source
Overall Rating:
5.0
JG
Jen G.
Founder
Share
"Zendesk - a portal to convenience!"
What do you like best about Zendesk Support Suite?

As a newbie in the BPO industry, I am so clueless about everything. I was so nervous that I'd mess it up one way or another. But, after being introduced to Zendesk, I realized that it was just a piece of cake! Since Zendesk is so easy to navigate and utilize!

What do you dislike about Zendesk Support Suite?

To be completely honest, Zendesk made my life much easier! One thing I'd probably suggest for future improvement is to widen their customization options.

What problems is Zendesk Support Suite solving and how is that benefiting you?

It helps me to focus on things that need my immediate attention. It's a crucial factor since we cannot miss a single old ticket, or it will affect our brand reputation.

Mid Market (51-1000 emp.)
Nov 20, 2023
 Source
Overall Rating:
5.0
Andrea Maie R. avatar
Andrea Maie R.
Chargeback Associate
Share
"This is one of the easiest way to communicate with the clients/customers through chat or email"
What do you like best about Zendesk Support Suite?

What I like most about Zendesk is its interface. It's very user-friendly, very easy to use and all the buttons are very understandable to someone who is not that tech savvy like me. The best part of it as well is you have an option to incorporate other details from another tool, which makes our workflow so much easier.

What do you dislike about Zendesk Support Suite?

there is nothing I don't like about Zendesk

What problems is Zendesk Support Suite solving and how is that benefiting you?

Zendesk Support is helping us solve our customer's inquiries much faster as we have an option to create a knowledge base on it

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
TF
Tommy F.
Founder
Share
"Super Flexible Platform that automates and organizes support"
What do you like best about Zendesk Support Suite?

I love how easy it is to create processes and handle customer requests. We were able to set up a very useful workspace mostly off of help articles. Their open API made it super easy to integrate into our software so the support has our brand and feel to it.

What do you dislike about Zendesk Support Suite?

As they add different solutions for CRM etc, it seems to water down the strength of being a great support platform. The onboarding process included webinars that often times were not on anyone's schedule at Zendesk, so you never knew when you might join an empty meeting.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Streamlining and organizing support and feature requests, organizing the way that feature requests are fed to Jira to allow the improvements to our app to be reliable, fast, and meaningful.

Small Business (50 or fewer emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
MF
Mitch F.
Founder
Share
"Great Product that I Definitely Recommend!"
What do you like best about Zendesk Support Suite?

How easily customizable it can be tailored for different uses.

What do you dislike about Zendesk Support Suite?

The reporting dashboard can be a bit tricky to navigate.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Makes it very easy to monitor all in-bound customer complaints and funnel them to the proper support groups.

Mid Market (51-1000 emp.)
Nov 07, 2023
 Source
Overall Rating:
5.0
RR
Reynaldo R.
Founder
Share
"Best Place to Offer a Five-Start Service."
What do you like best about Zendesk Support Suite?

I like how it helps us keep things organized when handling our customer's interactions.

What do you dislike about Zendesk Support Suite?

I think it could be the lack of certain customization when trying to edit some specific tab. But only that...

What problems is Zendesk Support Suite solving and how is that benefiting you?

Zendesk is the link to my customers, ensuring I have an organized suite to reach out to them in a professional and timely manner.

Mid Market (51-1000 emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
DB
Dominic B.
Travel Agent
Share
"Short review for Zendesk"
What do you like best about Zendesk Support Suite?

Zendesk Is the most helpful tool to use to Handle a Ticket the tags are easily taken as well as on the navigation. We will continue to use Zendesk and we hope that this tool will get even better.

What do you dislike about Zendesk Support Suite?

I dislike about zendesk is the way the assign tickets it seems that no one knows how can this improve, and also the way they handle the customer satisfactory it seems that it is not filtered.

What problems is Zendesk Support Suite solving and how is that benefiting you?

The problem with the tickets and also handling the emails for the rest of the company it seems that the playlist button is awesome as well. We really do appreciate the work this is giving us.

Mid Market (51-1000 emp.)
Nov 04, 2023
 Source
Overall Rating:
5.0
JS
Joshua S.
Filiperk Costumer Support
Share
"Zendesk is very handy"
What do you like best about Zendesk Support Suite?

Everything! Specially on how Zendesk works. Also the way Zendesk allow us to manage request on real-time daily basis.

What do you dislike about Zendesk Support Suite?

When the ticket is not saved, all the things you have typed on the ticket will be gone if it was closed accidentally

What problems is Zendesk Support Suite solving and how is that benefiting you?

It helps us to ensure all requests of all of our clients and also the way Zendesk distribute ticket base on SLA.

Small Business (50 or fewer emp.)
Nov 01, 2023
 Source
Overall Rating:
5.0
VV
Vinodkumar V.
Support Manager
Share
"A platform where all the customer requests fall in one common inbox"
What do you like best about Zendesk Support Suite?

It makes our life easy where we have all the requests fall into one place.

What do you dislike about Zendesk Support Suite?

Nothing negative to say about. It is really easy to use.

What problems is Zendesk Support Suite solving and how is that benefiting you?

Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.

Visit website