HubSpot Service Hub Reviews & Product Details

The ticketing system is outstanding. The integrations you offer with Slack, Savio and Jira are perfect for the team. I believe that your CRM capabilities and top notch.

The Conversations section seems to be redundant next to the Tickets. I prefer Tickets a million times more. I don't like that a contact has to have an owner. It makes it difficult sometimes.

Our ticketing issues are being resolved pretty much by Hubspot. Different types or statuses and timelines allow us to keep track of all our customers.

The best thing is that I can see each and every data of my company on a single dashboard

The knowledge base is very less customizable

It is helping me in streamlining my support team to easily solve and each any every problem of the customers. It is benefiting me in improving me the nps score of the company

The ticket system is much more helpful than traditional email, where tickets can be put into a pending status with the ability to see if it has been viewed.

Cannot forward emails like traditional email

An email box that everyone can view which helps track progress of where tasks are at.

We were using other software for service team and wanted a full integration with sales, in order for customer data to flow seemlessly. With Hubspot we onboarded in just a week and we were set up to go.

At the end, it is a Sales-oriented CRM that has started offering new products, so you can see it is not 100% adapted to service teams, but it does a great job compared to others.

We now can have all customer data in only one space and both teams can work together without having to send data from one tool to another. It really solves both problems at a time.

Their customer service and the overall user experience of the platform. I just love how everything looks and feels. Everything is so smooth and sleek; very easy to navigate.

I honestly can't think of any downsides. If there are any, you can collaborate in their community to find any current workarounds. Or submit a suggestion to their product team.

We are a new company and managing everything from sales to marketing within HS. Our customer success department relies heavily on Hubspot and we have been able to customize dashboards to facilitate that.

Simple, ease of access and filters are good . Helps me filter out the details I need and has always worked good. I never faced any issues with HubSpot except when There have been descripencies with the network.

It sometimes glitches saying other users cannot access. It has always worked fine for me otherwise. I would suggest to send email notifications when the application is down.

HusbSpot warns saying it could be slow, that way I do not have to worry if it is just for me. I am prepared with those alerts. It helps to know that there has been outage or any network issue so that I do not worry about it.

I value how user friendly HubSpot is. Secondly, the integrations with email accounts and phone lines make it easy to track user activity. Lastly, HubSpot Academy is a great resource for learning how to maximize all of what HubSpot can offer.

I would say I dislike the fact that HubSpot does not integrate with our company's Back Office Portal.

HubSpot allows us to track business and employee performance.

Everything is gathered in the same place, now I can see what I do towards our clients, as well as sales and marketing. Before we had different systems, and we didn't get the full picture of the lifecycle of our clients.

I had a customer success system before and there are a couple of things that I'm used to having that Hubspot doesn't have. For example flexibel segmentations is a bit trickier in Hubspot (segmentation of dates).

Getting the overall picture of the lifecycle of our clients. All colleagues getting the same understanding for our business. Also being able to set permissions for users to only see parts of Hubspot and our clients depending on their role and where in the world they work.

i love the tips and tricks they offer. it keeps me updated on how to get the most out of the product.

i feel like you should be required to do certain tasks to get started, you should be able to jump right in.

i love that i can add the support form, it helps me stay on top of customer requests and the fact that my email is linked makes it even easier to keep in touch

The ticketing system is easy to use and customize for each team within an organization. Particularly the ability to connect conversations with the ticketing system and manage both from either place is very useful for allowing teams to manage tickets for their unique use-cases.

HubSpot Calling lacks the robustness that would make it a truly valuable feature. Having to pull in another VoIP solution to HubSpot as a workaround is somewhat tedious and frustrating. That being said, the depth of the call logging when using the native HubSpot Calling tool is great and very useful.

The Service Hub gives our support teams (technical support, success, and onboarding) the tools they need to manage and track solutions for our customers. It includes an easy-to-manage solution for hosting a knowledge base that our team can handle all in the same system.

Ease of creating workflows. Keep up the hgreat work!!!!

Nothing at all. Thank you for asking. Bye!

New call center

I'm a new user, but HubSpot Service Hub is extremely intuitive from the get-go. It's easy to see that as I move forward the platform will be incredibly powerful to move our business to the future.

I haven't found an element that I haven't liked so far. I'm very happy about joining the HubSpot family and look forward to many years of continued development.

Our company is building an internal, centralized service team to receive incoming tickets and deals in order to quickly and efficiently service our members better.

Having all of my customer survey data live natively in my CRM/marketing automation platform allows me to make better business decisions faster.

I don't think there's anything in particular that I don't like.

We used to use tools like SurveyMonkey and Typeform for customer surveys. The problem is that the responses aren't tied to the customer's record in our system, so it became difficult to perform personalized follow up at scale. It also was challenging to pair that qualitative data with the quantitative data living in our CRM.

The use cases for service hub are turning out to be end less, and with the recently added functionality like customer portals and custom surveys there is a great feedback loop to help automate, streamline, and improve any non revenue driving processes like onboarding, project fulfilment, you name it! pairs with marketing and sales pro like graham crackers, chocolate, and big fluffy marshmallows - you can't go wrong!

nothing comes to mind, anytime I thnk of something they fix it!

handing off customers quickly and efficiently post sale, giving transparency and better communication to where projects are at, easily collecting feedback to continuously improve

Having our customer support ticketing system seamlessly integrated with our CRM is invaluable. Allows our whole team to act in lockstep

Haven't found anything yet, have been able to solve for every challenge we've had

We leverage the service hub to manage customer service escalations and internal ticketing systems.

What I like most about HubSpot are its vibrant color schemes and clean interface. It offers a basic plan which is free so you can test its services as well as use them for the initial stage of your business. Actually, the free version Is better than many paid competitors. It allows you to manage your daily business, to do tasks, appointments, schedules, etc. I found it very handy in lead Generation and most importantly it helps me to understand the Customer Journey. I would definitely recommend it as it is cost-effective for me.

If you are a beginner then it takes time to get familiar with the system I think this should be more user-friendly at the beginning stage and should have fewer options available at the start. I get frustrated due to system errors and slow page speed, otherwise, it is perfect when you explore all features.

It helps me in lead generation and helps me understand customer journeys as well as helps me optimize my website for search results. It helps me to track all scheduled appointments. It is very convenient for small business owners, I find it very handy in managing my tasks.

All the marketing tools are the best in the market, there's nothing at the same level.

The analytics menu and tools need something more advanced.

Automatize email sending and create dynamic lists.

It's very helpful for our company for the conexion with costumers and with ourselves, it is good to use it when i work because of i can replay mail directly from here

some bugs sometimes and when hubspot is off and also sometimes it logout without my request. Logout without request it's not good when you work with it, could be very bad.

comunications problems, also helping my costumer to comunicate with themselves and replay to mail directly by the app and don't going on mail, also the authomatization of system

Following on your tasks, and never forget anything. That is definitely somenthgiht that is the BEST.

Sometimes it si not user-friendly you need to go through a lot of steps in order to get something.

Following up on tasks since in my industry is really important.

I like the reporting that hubspot provides. The way it breakdowns the data.

There is not much that I dislike regarding Hubspot.

It is allowing our employees to service our merchants faster