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Front Logo
Front
Effortless Team Collaboration
4.7
(2,019)
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Front Reviews & Product Details

Front Overview
What is Front?

Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential analytics to boost team performance and the health of customer relationships.

Company Front App, Inc.
Year founded 2013
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about Front
What Front is best for?
How does Front compare to Freshdesk?
What are the pros and cons of Front?
Front Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Front Features
Analytics/Reporting
Audit Logs
Auto-Responder
Automated Workflows
Collaborative Inbox
Collision Detection
Contact Management
Custom Fields
Custom Signatures
Customer Profiles
Customizable Dashboards
Data Export
Email Assignment
Email Forwarding
Email Scheduling
Email Snooze
Email Tagging
Internal Notes
Mobile Access
Multi-channel Support
Priority Inbox
Response Time Tracking
Service Level Agreements (SLAs)
Shared Templates
Spam Filtering
Task Management
Team Performance Metrics
Template Management
Third-party Integrations
User Permissions
Front Media
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Front 1
Front 2
Front 3
Front 4
Front Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 14, 2024
Front Logo
2,019 Front Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Feb 05, 2024
 Source
Overall Rating:
5.0
KD
Kevin D.
Founder
Share
"Front has improved our workflow and efficiency for categorizing, responding and following up"
What do you like best about Front?

Snoozes, tags, getting multiple people seeing draft emails, internally tagging people with the @ to get their feedback. It was also quick to learn and teach our team.

What do you dislike about Front?

I think it's search function could either be better, or better explained. I often find it hard to find a particular email.

What problems is Front solving and how is that benefiting you?

speed of handling customers, and improved our follow up.

Mid Market (51-1000 emp.)
Feb 05, 2024
 Source
Overall Rating:
5.0
CZ
Claudia Z.
Founder
Share
"The best platform to keep all your emails organized"
What do you like best about Front?

I like that I can combine various inboxes in one space.

What do you dislike about Front?

There is nothing I dislike about Front. I enjoy using it.

What problems is Front solving and how is that benefiting you?

Front is helping me to keep a communication with my clients in one space.

Small Business (50 or fewer emp.)
Feb 02, 2024
 Source
Overall Rating:
5.0
JC
Jejomar C.
Founder
Share
"Front Experience Feedback"
What do you like best about Front?

Data Analytics - it helps me measure and monitor the performance of my subordinates. It also gives me an option to modify the data and targets based on our business KPIs and needs.

What do you dislike about Front?

None so far. I'm very satisfied with the experience using Front.

What problems is Front solving and how is that benefiting you?

Response Time and Customer Satisfaction

Small Business (50 or fewer emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
AC
Alex C.
Founder
Share
"It is very easy to use and helps us improve performance and internal communication."
What do you like best about Front?

Being able to assign tasks and easy to use

What do you dislike about Front?

Sometimes it takes a while to load when you restart the computer

What problems is Front solving and how is that benefiting you?

Assigning tasks with other team members

Enterprise (> 1000 emp.)
Jan 29, 2024
 Source
Overall Rating:
5.0
RS
Robert S.
Founder
Share
"My experience has been awesome! It's a great tool!"
What do you like best about Front?

The most helpful aspect of Front is the tracking and receiving messages characteristic. When you get a message in front it also gives you a notification in your gmail.

What do you dislike about Front?

I really have no issues with front. It seems to operate perfectly for me.

What problems is Front solving and how is that benefiting you?

Instant messaging between or locations across the US. It's much easier to navigate.

Small Business (50 or fewer emp.)
Jan 26, 2024
 Source
Overall Rating:
5.0
RL
Rosa Mari L.
Founder
Share
"Overall experience is great!"
What do you like best about Front?

User-friendly and collaborative - I especially like the internal collaboration feature.

What do you dislike about Front?

I wish there was a way to merge chat with email conversations from the same customer.

What problems is Front solving and how is that benefiting you?

- Front allows me to reply to customer's emails promptly - Its collaborative feature allows for efficient workflow and reply time

Small Business (50 or fewer emp.)
Jan 26, 2024
 Source
Overall Rating:
5.0
Emil M. avatar
Emil M.
Analyst
Share
"Best mail program on earth"
What do you like best about Front?

Front it super usefull, when you are working in a team. Evenwith other offices you can easily share a mail/conversation and keep your colleague up to date. I used before an other mailprogram and it was totally ease to learn the functions of Front. We use only this program.

What do you dislike about Front?

Sometimes it's hard to get some mails private.

What problems is Front solving and how is that benefiting you?

The comunication between my department and other departmens is way better than with other tools and it's easy to learn.

Small Business (50 or fewer emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
CL
Corrisa L.
Founder
Share
"User friendly and always improving!"
What do you like best about Front?

The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively without use of any other email programs and are utilizing it for their entire workday. One thing I love is that they are always working on improvements and new features. You can even add your ideas for upvote into the community pages and will receive email status updates.

What do you dislike about Front?

For users that are coming out of a program like Outlook, there is a bit of a learning curve and it takes some time to adjust to the vast array of features

What problems is Front solving and how is that benefiting you?

We are no longer having siloed conversations or extensive email chains. We can all collaborate in one place and utilize the comments section to eliminate additional emails. Front chat and knowledge base have also solved the issue of "too many software programs". We've been able to consolidate several other areas. Overall, this has created time saved, efficient workflows, and cost savings.

Mid Market (51-1000 emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
MH
Morgan H.
Founder
Share
"Learning curve but great program!"
What do you like best about Front?

I like how many folders you can have and the differenct access to accounts on the same front log in. I also love the archive function and the comment section at the bottom

What do you dislike about Front?

I do think its a learning curve. I don't like when you send a message and it stays in your inbox.

What problems is Front solving and how is that benefiting you?

We haven't had any issues using Front to my knowledge at this point

Small Business (50 or fewer emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
Kenn Jerone O. avatar
Kenn Jerone O.
Sales Account Specialist
Share
"One of the best!"
What do you like best about Front?

Easy to navigate and use. Handy for customer support.

What do you dislike about Front?

I think there is nothing that I dislike about front.

What problems is Front solving and how is that benefiting you?

Easy access for team conversation.

Mid Market (51-1000 emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
JT
Jezzabel T.
Founder
Share
"User friendly and a lot of features"
What do you like best about Front?

The comment section or feature. You can talk among your peers in the same email thread without bombarbing the email or having the customer not see your discussion

What do you dislike about Front?

I don't like the fact that you cano not undo the merging of conversations

What problems is Front solving and how is that benefiting you?

reducing too much emails - easy and more efficient process

Mid Market (51-1000 emp.)
Jan 21, 2024
 Source
Overall Rating:
5.0
Temidayo O. avatar
Temidayo O.
Customer Success Executive
Share
"Front: A tool in ensuring customer satisfaction"
What do you like best about Front?

The user interface. It's easy to use and is customer centered. I make use of this application daily and it has been really helpful. From arranging the metrics to seeing who has been on an email beforehand to avoid confusion to the customers. It aids in customer support with a standard CSAT survey. The integration and implementation were easy as it solves most issues regarding customer service. I haven't had any issues with the application since I started using it

What do you dislike about Front?

Front on mobile isn't the best application. A lot of things are lacking but it just goes to show that the application was designed for desktop use and not mobile use

What problems is Front solving and how is that benefiting you?

Front helps in making it easy to access users' complaint, have private conversations about work issues with your team members, have access to shared conversation from your teammates. It's an interesting app that is customer focused.

Small Business (50 or fewer emp.)
Jan 09, 2024
 Source
Overall Rating:
5.0
KM
Kim M.
Founder
Share
"Front Email Review"
What do you like best about Front?

Smart features such as comments on email threads.

What do you dislike about Front?

The need to link source emails in order for workflows to work

What problems is Front solving and how is that benefiting you?

Email delegation Drafting emails and proofreading as a team before sending out assigning emails having conversations in-thread without the recipient seeing for a more efficient collaboration

Enterprise (> 1000 emp.)
Jan 08, 2024
 Source
Overall Rating:
5.0
RB
Richay B.
Founder
Share
"The Best application i ever used for work"
What do you like best about Front?

Ease of Use Sharing emails Snoozing feature Tagging feature

What do you dislike about Front?

Sometimes, its confusing when i have to reshare an email with someone

What problems is Front solving and how is that benefiting you?

Easy to follow up on emails and tracking

Mid Market (51-1000 emp.)
Jan 08, 2024
 Source
Overall Rating:
5.0
Nadia S. avatar
Nadia S.
Senior Digital Campaign Manager
Share
"Great for team collaboration and organization"
What do you like best about Front?

Definitely the ability to chat with coworkers about a specific email thread and discuss options/opinions within the email thread. It really helps keep organized in the work day since we have moving parts across multiple apps. I use it all day every day.

What do you dislike about Front?

If you mention an email address in the "chat" thread, it forwards the whole chat conversation to the client. Can lead to some drama

What problems is Front solving and how is that benefiting you?

It helps organize the workspace and foster collaboration in a remote environment.

Mid Market (51-1000 emp.)
Jan 06, 2024
 Source
Overall Rating:
5.0
MR
Martine R.
Founder
Share
"I cannot imagine going back to any other Mail system"
What do you like best about Front?

How collaborative the tool is. My team of 30 can easily cooperate. Reporting also helps me report on our SLA

What do you dislike about Front?

I cannot think of a feature I dislike or could do without....

What problems is Front solving and how is that benefiting you?

Transferring an email during an investigation of a customer question. Easily respond to team questions.

Enterprise (> 1000 emp.)
Jan 05, 2024
 Source
Overall Rating:
5.0
IG
Iván G.
Founder
Share
"Easy to organize and plan every day"
What do you like best about Front?

We can have visible the comments from all team members in emails, also, we can assign the emails comming accordin to our assigned dutties, so the answers are provider fast when you have the correct team member assigned to answer, we can also have metricts tagging each email so we can review the workflow and reply time.

What do you dislike about Front?

I do not have any dislike... ohhhh I would like to hace the "recall" option in the sent emails

What problems is Front solving and how is that benefiting you?

We are able to assign the differect emails according to the activities we perform into the team, so each answer is rpovided by the expert in this topic

Enterprise (> 1000 emp.)
Jan 05, 2024
 Source
Overall Rating:
5.0
EI
Erin I.
Rental Coordinator
Share
"Uses front daily for every single email"
What do you like best about Front?

I can comment and have separate inboxes for all the different email addresses I manage. The ability to respond quickly, and the help with the whole team being accountable.

What do you dislike about Front?

I like front a lot, I really have no complaints. However, I would appreciate it if there were a more attention-grabbing "assigned to" notification this would help stuff not get overlooked.

What problems is Front solving and how is that benefiting you?

Accountability for sure, it's so easy to see where an error occurred or where something went wrong. Its search feature w/ additional filters is highly utilized here.

Mid Market (51-1000 emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
CP
Connor P.
Founder
Share
"The best email client around"
What do you like best about Front?

It makes it super simple to stay on top of your emails, and enables you to collaborate on email responses without having to forward mass chains around the business.

What do you dislike about Front?

Not entirely sure how the functions in Front (e.g. Snooze / Archive) action your emails in Gmail but I never look at emails through the Gmail client now so not much of an issue.

What problems is Front solving and how is that benefiting you?

Staying on top of emails and only showing emails I need to action imminently and pushing those back which don't need to be attended to now using the Snooze function. Also, being able to collaborate on emails without having to forward mass chains around the business. This is particularly helpful for Finance when we get invoicing/contracting queries which need input from FinOps and Commercial teams.

Small Business (50 or fewer emp.)
Jan 02, 2024
 Source
Overall Rating:
5.0
LG
Lucas G.
Founder
Share
"A must Have"
What do you like best about Front?

Front allows you to efficiently classify emails. It is possible to comment, assign and share emails which saves a lot of time.

What do you dislike about Front?

I find it difficult to read to know the reading direction of certain discussions

What problems is Front solving and how is that benefiting you?

front solves the problem of lost mail due to employee absences. With the shared mailbox, it is easy to find emails.

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