Bitrix24 Reviews & Product Details

I like that you can leave it open on your computer and as the day goes on, you can quickly hop in and out of the platform when needed.

I believe Bitrix requires a lot of operating space on your computer and could be better served with more cloud-based offerings

Communication across multiple groups in a division. We would like to keep track of multiple moving parts and ensure that nothing falls through the cracks. Our business performance has improved with the help of Bitrix.

Its a large dashboard where you can keep track of all of your employees and assign tasks, but also follow up on your CRM leads and easily make business oriented websites, I think that is one of the best features

in the world of Facebook, slack, Microsoft teams, it looks and feels very outdated, specially the chat interface, I think its hard for onboarding users who have never used this kind of software, and although the website builder is good, its missing a lot of features and it leave a lot to be desired from the point of view of someone who builds websites on Wordpress

We are a marketing agency and we signed up for bitrix to keep up the work on all of our clients and properly communicate with them and with the team in a controlled environment, I think the biggest benefit is being able to see all of the conversations and assign tasks, so nothing is left unsaid

The price is much lower than Salesforce and some of the other CRM system

It isn't easy to use and on more than 4 occasions something has gone 'weird' with backup data being lost.

We are using as a CRM and employee engagement tool

I like the ease of learning how to navigate the resource. It is very user friendly and easily to communicate and comment on ongoing projects and jobs. We previously used this as a tool to manage our web projects and increase efficiency. It did the job for us.

It was more challenging to incorporate other department projects for account managers and our design/ creative team. Bitrix24 offers a lot of options for managing that a smaller project doesn't necessarily need. This is also not all encompassing for a full service agency so we only used it for certain projects.

It helped streamline communication between departments. It helped us create a paper trail on where a project was and the status of it. It made us realize as a whole that even not using a project management tool we still need to provide very detailed instructions on jobs and still communicate throughout the whole process.

There are a lot of features and breadth of utilities

The user interface and design is not great

Content Management; its nice to have different workgroup access

I really like what the software can do and when you get around how it operates compared to Zoho, Orange etc. it comes up much better.

The lack of support, poor or lacking available tutorials which go through standard setup procedures. When you use GoDaddy, you will run into a number of see and foreseen situations. But their manual is written with the novice in mind, so you can get through 85% of situations with little added support needed. With Bitrix24 a lot more is required. I ran into an issue with the "Send&Save E-mail Integration Parameters" section where it continually kicks out an error "Cannot connect to "pop.mail.com". Error running USER command. ()" and then it says the password is incorrect and then this error again. I went through ever available source to find out what was going on and nothing worked. Now this is where a support "chat" would be helpful. NOTHING!!!. It's so frustrating as this involves one of the key reasons for using their system. The problem is probably easy to solve but without some basic guidance you are screwed! They really need to get their act together with regards to a technical support chat system.

CRM

You can share files and work off other members that are using Bitrix.

The main screen was a little confusing to navigate.

It makes it easier to work together when not all physically present in the same place.

Custom fields, clear setup, integrations

The Russian company, old interface, task management

I used it for the customer database, but decided to move to another one, as this CRM can't give me the right task management and customization analytic on one page.

The only upside is being able to get the job done

The device, it logging itself out, quality

it’s made work harder but it still gets the job done

I like the many add-ons available to tailor the product to my specific needs.

Customer support is lacking and the interface can be a bit complicated to navigate.

I need a very simple CRM that would allow me to import leads from wordpress forms and then allow my team to call the leads and track through the system to the point that they made a consultation. I also required the system to have the ability to text clients via twilio sms.

Best part of this software is it is light on the processor and fast.

I disliked the UI, which is not user friendly and a new user needs extensive coaching. adaptability and integration is cumbersome. I faced lot of difficulty in integrating my PBX to CRM etc

Leads management Email communication

It's fantastic software. It does a great job of process management. It has deep functionality and many features that we don't use now but may grow into.

We are using self hosted on an amazon instance. We are using the bitrix supplied image. We had lots of issues getting things to work. It was not an "out of the box" experience at all. Jabber chat doesn't work. Contacted support and was told, "yeah, jabber will be phased out - you should use the downloadable bitrix app that has a chat client in it." for over half of our users the desktop client will not stay logged in longer than a minute or two. We have abandoned bitrix chat and have gone back to our old chat client as a result. When googling for error messages and problems with Bitrix, 99% of the results will be in russian and will still be difficult to read after google translate is used.

We have documented most of our business processes and are using automated workflows for most of them. This has allowed for delegation of responsibilities and has freed up managerial time.

My life before I started with Bitrix24. I remembered that i had fun and could focus on my own business. Now I am licking my wounds and are stuck in a vortex of zero help and losing lots of money.

Zero customer support, zero soft skills. The management is either on a holiday or doesn't care too much about their company. Worst is when they haven't replied for hours until that moment you want to go to bed. This is in the 2 decades i am involved in customer support by far the worst company i've had to deal with.

I have realized that Bitrix24 is not a professional company. If you want to use their free services go ahead. However as soon as you want to use their professional services, that is when the troubles start. I've spend literally days and nights with them on the chat (no phone number) for something that could have been solved in 10 minutes. You will always receive a reply, however most of them are automated replies. They say that they are real humans but the answers you receive are making me doubt i am talking to real people. When you file a complaint and ask to speak to a manager, he is either on a holiday or he's giving the same generic answers. !!!STAY AWAY FROM THIS COMPANY. I LOST LOTS OF CUSTOMERS AND MONEY BECAUSE OF THEIR LACK OF INTEREST IN THEIR CUSTOMERS. YOU HAVE BEEN WARNED!!!!

Solution was OK. Website is nothing special but works fine.

I was on the free useage tier. I was probably going to upgrade in a few month. I use this software but not a ton however I was planning on expanding. I was looking into alternatives but since my data was already here I would have probably staye. However in December 23rd I got an email saying my account was going to be deleted in a week if I didn't do anything. Normally I would get the email and do something about it but being December 23rd I was already headed home and would be home till January 1st. So by the time I got the email ALL my data was gone. I'm glad I didn't totally depend on this.... I understand that they delete accounts that people no longer use but that close to Christmas they have to realize people might not be available.... I will be going with someone else from now on.

The only benefit is that I was on the border with staying with them and now the choice is easy. I will be going with someone else.

It has a Facebook-like feed that is great for coworkers to post things and interact on individual posts. The pulse on the side was nice in seeing how active people were on the site.

The layout is really busy and it's hard to keep track of everything going on. Additionally, the file sharing system is tough to figure out for first time users and many of my coworkers had a hard time figuring out where everything was.

Team communication and file sharing. It was beneficial for helping each other keep in touch during the week and giving us a collaborative workspace.