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tawk.to
Real-time Customer Engagement
4.5
(181)
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tawk.to Reviews & Product Details

tawk.to Overview
What is tawk.to?

tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.

Company tawk.to inc.
Year founded 2011
Company size 51-200 employees
Headquarters Wilmington, Delaware, United States
Social Media
tawk.to Categories on Findstack
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What tawk.to is best for?
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tawk.to Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
tawk.to Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 10, 2024
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181 tawk.to Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Aug 22, 2017
 Source
Overall Rating:
5.0
JS
José Antonio S.
Senior Data Analyst
Share
"Great and free live chat app"
What do you like best about tawk.to?

It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers at the right time to help them make a decision, but also, you will be more available to the current ones, improving your relationship.

What do you dislike about tawk.to?

Nothing, I think that it's a really good tool, but it could increase the number of native integrations.

What problems is tawk.to solving and how is that benefiting you?

I'm improving my support with live chat, and also increasing my sales as I'm able to address any doubts or questions by potential clients.

Small Business (50 or fewer emp.)
Aug 10, 2017
 Source
Overall Rating:
5.0
Chantelle R. avatar
Chantelle R.
Brand Strategist
Share
"Great inexpensive option for Live chat"
What do you like best about tawk.to?

I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional.

What do you dislike about tawk.to?

There isn't anything that I dislike about it so far.

What problems is tawk.to solving and how is that benefiting you?

Using tawk.to has allowed me to chat with my potential customers right away. It makes my brand look more human and not like a big agency that doesn't care about them.

Small Business (50 or fewer emp.)
Mar 30, 2017
 Source
Overall Rating:
5.0
Ekaterina L. avatar
Ekaterina L.
International Sales Manager
Share
"Easy Cutomized"
What do you like best about tawk.to?

I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice.

What do you dislike about tawk.to?

i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too.

What problems is tawk.to solving and how is that benefiting you?

Solving the only one problem - fast online connection with a potential customers.

Mid Market (51-1000 emp.)
Feb 15, 2017
 Source
Overall Rating:
5.0
GL
Gabriel L.
Especialista En Mercadeo
Share
"Hasta ahora nos ha funcionado bien"
What do you like best about tawk.to?

Nos gustó que podemos habilitar la herramienta y monitorear varios ejecutivos a la misma vez. Fue muy fácil de instalar. La plataforma envía una copia del chat la cual nos funciona para realizar reportes y tener hallazgos de lo que los clientes consultan en el chat. Se pueden utilizar emoticones

What do you dislike about tawk.to?

Una vez intenté utilizar el servicio que tienen de ayuda a los clientes, pero no fueron muy buenos. No evacuaron mi duda, al final logré resolverlo yo sólo. No se pueden generar reportes de la cantidad de personas que utilizan el chat, sólo la copia que envía al administrador.

What problems is tawk.to solving and how is that benefiting you?

El hecho que los clientes puedan hacer sus consultas por este medio, nos desahogó las redes sociales. Podemos tener en tiempo real copia de las comentarios que nos dan los clientes.

Small Business (50 or fewer emp.)
Feb 01, 2017
 Source
Overall Rating:
5.0
Carla G. avatar
Carla G.
Customer Care Manager
Share
"Tawk.to"
What do you like best about tawk.to?

What I like in Tawk.to is that I can see what our site visitors are looking into currently. I can also see what they are typing so it gives me time to look up the response while they are typing and thus my responses are timely and accurate.

What do you dislike about tawk.to?

I dont like the ringing sound, but i guess it works or im just not sure how to change the notification sound.

What problems is tawk.to solving and how is that benefiting you?

My role is just to provide customer support for our would be buyers and existing customers and make sure that we provide excellent after sales support. Benefits of having a livechat system is that we can reach out to more customers because some customers do not like calling.

Small Business (50 or fewer emp.)
Oct 20, 2016
 Source
Overall Rating:
5.0
AR
Alessandro R.
Administrateur Et Co Fondateur
Share
"Esay and high level"
What do you like best about tawk.to?

It's free, simple to use and very effective. All my team likes its

What do you dislike about tawk.to?

At the moment nothing, we are very happy

What problems is tawk.to solving and how is that benefiting you?

We realized more sales through answer an customer on live

Small Business (50 or fewer emp.)
Sep 08, 2016
 Source
Overall Rating:
5.0
Steve A. avatar
Steve A.
Head Of Product
Share
"The very best chat widget for the price"
What do you like best about tawk.to?

Tawk.to is free! It's really remarkable when comparing it to the competition. It's overall feature set is comparable to other platforms, but you get it at no cost from tawk.to.

What do you dislike about tawk.to?

The user interface has some things still to be desired. Some users have difficulties closing the chat as it is a 2 step process that could be streamlined.

What problems is tawk.to solving and how is that benefiting you?

Tawk.to helps us engage with customers, and realize more sales. If customers have questions we can answer them right away and prevent them from dropping out of our funnel.

Small Business (50 or fewer emp.)
Jun 08, 2016
 Source
Overall Rating:
5.0
Heather H. avatar
Heather H.
Online Marketing Manager
Share
"Awesome FREE Live Chat"
What do you like best about tawk.to?

It's FREE! Also, the absolute easiest live chat software I tried. Looks professional and it's very easy to customize to the look of my websites. Also, the chat alerts aren't annoying.

What do you dislike about tawk.to?

Haven't found anything I dislike yet. One feature that could be beneficial is the ability to monitor multiple websites at once from one dashboard.

What problems is tawk.to solving and how is that benefiting you?

Capturing live traffic on our site and converting them into paying customers in a shorter amount of time than if they called/emailed. Easy to multitask!

Mid Market (51-1000 emp.)
Jun 03, 2016
 Source
Overall Rating:
5.0
MK
Mayur K.
Software Developer
Share
"This is an awesome application. Easy, Effective in use."
What do you like best about tawk.to?

1. It's admin console - Great UI, Easy to customize the Widget. 2. IOS application - By which you can answer your attendee from anywhere.

What do you dislike about tawk.to?

Haven't found anything that i don't like. I have been using this since 2 months.

What problems is tawk.to solving and how is that benefiting you?

I have my freelancing site for client communication & support I am using this.

Small Business (50 or fewer emp.)
May 14, 2016
 Source
Overall Rating:
5.0
Deepak S. avatar
Deepak S.
Full Stack Javascript Developer
Share
"This is a very good product for real time communication"
What do you like best about tawk.to?

Very simple to use Free Community support

What do you dislike about tawk.to?

I am not sure but they do not have internationalisation support.

What problems is tawk.to solving and how is that benefiting you?

I have used this in one of our clients project. Here is the link http://www.theinfluencersmovement.com/welcome Also used in one more project and working good. Advantage of this product is that, any one using this product can have real time communication with their users.

Small Business (50 or fewer emp.)
Feb 23, 2016
 Source
Overall Rating:
5.0
BA
Brandon A.
Owner
Share
"Free and easy to use!"
What do you like best about tawk.to?

I love the desktop app as well as the phone app. It is very customization and easy to setup and use. Best of all its free in every way with out restrictions that I can find. It also has an amazingly quick update and response time to changes made, like an agent going off and online.

What do you dislike about tawk.to?

I don't dislike anything about it except that its branded, but its free after all. I also am sad that it doesn't directly connect with my help desk software, but that isn't Tawk.to's problem.

What problems is tawk.to solving and how is that benefiting you?

Customers being able to ask quick questions with technicians.

Mid Market (51-1000 emp.)
Jan 29, 2016
 Source
Overall Rating:
5.0
MD
M. Serhat D.
Senior Software Developer
Share
"Completely Free and Easy to Integrate"
What do you like best about tawk.to?

Tawk.to is one of the best services to chat with your website visitors in real time. It is a completely free service. You can integrate with Tawk.to just in seconds by copying some lines of Javascript code to your webpage. We integrated tawk.to with Wordpress and Moodle just in seconds.

What do you dislike about tawk.to?

There a some internalization issues when used in a language different than English.

What problems is tawk.to solving and how is that benefiting you?

We integrated Tawk.to with Wordpress. With this integration visitors are now able to chat instantly with the company if a staff is available to reply. Otherwise Tawk.to is notifying us with e-mail, so we are not missing any potential clients.

Small Business (50 or fewer emp.)
Jan 08, 2016
 Source
Overall Rating:
5.0
EA
Emrah A.
Akademik Uzman
Share
"Free and Best Chat Solution For Web Sites"
What do you like best about tawk.to?

Tawk.to is complete solution for make conversation with your web site visitors. It is completely free and good than other similar softwares. It has got tons of features such a widget customization, chat history, multiple agents, departments, use one account on multiple site, multilanguage and user management. Also tawk.to has got mobile and desktop application for all known platforms. It has got Javascript API for entegrate your systems. After conversation tawk.to can send users to conversation log.

What do you dislike about tawk.to?

Tawk.to is very good chat solution and really i can't find immortality.

What problems is tawk.to solving and how is that benefiting you?

We use Tawk.to at our all system including web site, moodle LMS, our customized automation system and online examination system. Our students can reach us from every place (mobile and desktop) and every time. We can track our students previous problems and conversations.

Small Business (50 or fewer emp.)
Nov 07, 2022
 Source
Overall Rating:
4.5
RT
Riya T.
Customer Support Executive
Share
"Best Live chat solution for every business"
What do you like best about tawk.to?

Tawk.to is the best live chat solution for every business website. It has many powerful features. For example, the knowledgebase is integrated within LiveChat, Canned quick replies, has many customisation options, and alerts when the agent is already serving the customer.

What do you dislike about tawk.to?

Data management needs to be optimised as the pre-filled form field doesn't store in a database. Or should provide an option to keep database via webhook or google sheets.

What problems is tawk.to solving and how is that benefiting you?

It helps us to provide support to our visitors/customers and turn them to convert into sales. Best tool for new agent onboarding and share knowledge base within for frequently asked questions.

Small Business (50 or fewer emp.)
Sep 04, 2022
 Source
Overall Rating:
4.5
LT
Leon T.
Web Developer
Share
"Easy to use and great features"
What do you like best about tawk.to?

A lot of features you would expect to pay for with others but not with Tawk. The live chat is great and we don't have to pay per user.

What do you dislike about tawk.to?

The UI is a little outdated but it does the job and exactly what we need.

What problems is tawk.to solving and how is that benefiting you?

We have multiple avenues for our customers to get in touch with us and Tawk is a great way for instant communication when browing on our website.

Small Business (50 or fewer emp.)
Apr 19, 2022
 Source
Overall Rating:
4.5
TG
Tolga G.
Software Support
Share
"Tawk to"
What do you like best about tawk.to?

It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free.

What do you dislike about tawk.to?

You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender.

What problems is tawk.to solving and how is that benefiting you?

Keep in touch with players. And easy to reach us.

Mid Market (51-1000 emp.)
Apr 04, 2022
 Source
Overall Rating:
4.5
Prajakta P. avatar
Prajakta P.
Assistant Manager Digital Marketing
Share
"Best Free Live Chat tool, using it for last 3 years"
What do you like best about tawk.to?

1) It's a free tool 2) With few lined of code you can integrate it easily in your website 3) You can customize chat icon as per your branding and colors 4) It allows setting you trigger and welcome messages

What do you dislike about tawk.to?

It will be great if we can remove branding from the tool

What problems is tawk.to solving and how is that benefiting you?

When you don't have the budget for paid live chat tool, tawk.to it the best option for you. It is easy to integrate and easy to use for anyone.;

Small Business (50 or fewer emp.)
Jan 10, 2022
 Source
Overall Rating:
4.5
VB
Vivek B.
Associate It Dev
Share
"Amazing Chatbot for Ecommerce Stores"
What do you like best about tawk.to?

The best thing is customization and easy integration with eCommerce platforms like Shopify and Woocommerce. It takes clicks to install the app on Shopify, and you are done. Android app is also really impressive with a very good interface for chatting with customers online. Its free :)

What do you dislike about tawk.to?

Animated Characters which are inbuilt for being used as an icon are not that great, and you need to upload your own. For example, if I am a dog accessories seller on Shopify, I need to upload custom-designed icons as good inbuilt options aren't there. Apart from that, by the time customers send an offline message and you are notified by mail, there is a lag that causes customers to leave the store.

What problems is tawk.to solving and how is that benefiting you?

The biggest problem we are solving on our platform www.pawful.in is trust issues. As we are an online store and a startup, so making online payments creates a lot of trust issues. Using chatbots like tawk.io makes it easy to interact with customers who are online. And it causes conversions most of the time.

Small Business (50 or fewer emp.)
Jan 06, 2022
 Source
Overall Rating:
4.5
CP
Claudia P.
Office Manager
Share
"Easy to use and for the basics it's free!"
What do you like best about tawk.to?

I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company

What do you dislike about tawk.to?

I cannot think of something that I dislike from this app. Maybe the different tabs on the left are confusing at the beginning and it has some sections with settings that are also confusing

What problems is tawk.to solving and how is that benefiting you?

We can receive multiple chats from our client's websites in one place. The chats can be managed either from the app or from your email. Internal notes can also be sent to other coworkers.

Small Business (50 or fewer emp.)
Dec 21, 2021
 Source
Overall Rating:
4.5
Ankit P. avatar
Ankit P.
Co Founder
Share
"Simple yet intuitive to use and install"
What do you like best about tawk.to?

The best thing about the product is the plug and play model which allows even novice users to install this live chat software on their website with minimal efforts. The support provided by the team is very good and always ready to help. The analytics provided on the dashboard are very useful and helpful as it helps analyze the activity on the website

What do you dislike about tawk.to?

When there are more than 5/10 agents on the same website servicing customers, Tawk.to is less helpful as it starts to create problems with the tracking of agents and visitors on the website. The analytics also create some problems with tracking the metrics

What problems is tawk.to solving and how is that benefiting you?

The biggest problem being solved is tracking customers and lead management, we are able to generate sufficient leads through the website and tracking customers also becomes very helpful as it provides email id's when the agents are not online. We have increased the leads tracking and conversion by almost 14% over the last year