SurveySparrow Reviews & Product Details
SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Variety of survey options, I was able to create the content needed.
The price for the survey could have been better
I was trying to find user experience and behavior on our website
Ease of running campaigns and analyzing feedbacks
Nothing as of now, I can see all that is required in a survey tool
Running CSAT campaigns and we are exploring NPS
The interface is simple and straight forward and the program is simple to use from the first login.
Creating email invites with a drag and drop editor makes the process simple but it takes away the freedom of options that an HTML invite allows you.
Survey Sparrow has really simplified the process of connecting to Salesforce.
The thing I liked most was the format of the form, which is not like a classic survey but more engaging for the user
A thing that can be implemented is the possible options for the answers.
As a designer, I use survey sparrow during the user research phase. The most important benefit is the experience that I can offer to the users.
Ready available templates and eye-catching designs available which can be customizable to ouir requirements
The login and account creation procedure took some time
Recent surveys in our organization regarding covid and other office works we are gathering ideas of everyone using this platform
Easy set up, ease of use, intuitive interface
more instructions for setting up questions
Collective feedback and knowing what we need to work on and improve as a team
Simple and easy-to-use interface. Good user experience.
Roll-up views can be better. More options.
Organization wide NPS across different types of customers to understand how our brand is percieved.
The flexi pricing allows you to really tailor-make your plan for your team & org size & budget.
The 360 assessment pricing is on the higher side. Guessing for a larger business it can be more affordable.
Able to run quick feedback cycles with the team & customers
How you can decide in each question the parameters and conditions.
Nothing to highlight. Maybe the look and feel could be better.
Understanding how and why our user use the app. Wich products and categories are the prefered by them
The usability and ease to use for tracking your customer reviews
Few features could have been a little better.
We are tracking our NPS score for our customers & prospects.
Easy interface, clear statics, quick support respond and good students' dicount
One of my questions in the survey was multible choises and at the same time the anserws need to be written, I think if there were a schedule insted of what I did was going to be better
Quick and easy surveys and easy and clear statics
Easy to use, takes less than 5 min for a customer to leave a review, easy to set up and send review notification. Helps us to see in real-time what our customer thinks about our service and gives rooms for improvement
No negative thing about survey sparrow to dislike
It helped us to understand customer points of view about our service. It allowed customers to tell us about what they liked most about our service and what they thought should be improved, which helped us enhance our end's service based on customer reviews which allowed us to attract more customers.
The company is really reliable and honnest.
Nothing in particular, maybe an access in french would be interesting.
Quick and easy survey software instead of complicated and costly alternatives.
The purchase process was very smooth. The product is very robust and powerful.
There is still some amount of manual effort required for follow-ups. The setup is a little complicated, but you would have the help you need.
We are running our NPS surveys through SurveySparrow. There is a massive improvement in our response rates. The ability to create custom reports is a cool feature to have.
The type of question asked about the products and software is good, It can be useful for users to take wise decision
They should improve the UI as it seems to be have some lags and also ask few questions on product releated issues
It is helpful in chosing best products in the market