Salesforce Sales Cloud background blur
Salesforce Sales Cloud Logo
Salesforce Sales Cloud
4.3
(18,560)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Salesforce Sales Cloud Reviews & Product Details

Salesforce Sales Cloud Overview
What is Salesforce Sales Cloud?

Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Salesforce Sales Cloud Categories on Findstack
Ask Questions about Salesforce Sales Cloud
What Salesforce Sales Cloud is best for?
How does Salesforce Sales Cloud compare to Act!?
What are the pros and cons of Salesforce Sales Cloud?
Salesforce Sales Cloud Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Sales Cloud Pros and Cons
Pros
  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
Cons
  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some
Salesforce Sales Cloud Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 01, 2024
Salesforce Sales Cloud Logo
18,560 Salesforce Sales Cloud Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Feb 12, 2024
 Source
Overall Rating:
5.0
Talha N. avatar
Talha N.
Salesforce Operations Manager
Share
"Quick Response"
What do you like best about Salesforce Sales Cloud?

Easy to use and quick customer support of salesforce.

What do you dislike about Salesforce Sales Cloud?

Havent find anything to dislike, all the features are very good.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Quick generation of reports and dashboards and inbox with Einstein Activity Capture

Mid Market (51-1000 emp.)
Feb 09, 2024
 Source
Overall Rating:
5.0
UP
Uday P.
Business Analyst
Share
"Review about Salesforce Sales Cloud"
What do you like best about Salesforce Sales Cloud?

Salesforce Sales Cloud uses the sales data of the organization and it helps to develop the sales software and it keeps your information safer where you can use the filters to get out the details whenever it requires.

What do you dislike about Salesforce Sales Cloud?

I have not found any issues while using the sales cloud.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

The business running into the organizations but we unable to get the records of sales since last few years and with the help of sales cloud it works well into the software.

Enterprise (> 1000 emp.)
Feb 08, 2024
 Source
Overall Rating:
5.0
AN
Arvind N.
Senior Inside Sales Manager
Share
"Best to use for analysis your business"
What do you like best about Salesforce Sales Cloud?

Salesforce helps me to analysis the result and help me with every update and reminder.

What do you dislike about Salesforce Sales Cloud?

Nothing is to dislike here , everything is perfect to use.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce helps me to analysis the result and help me with every update and reminder. It's helps me to grow the business as well as and make productive for the market and helps to generate the revenue with all the update and reminder.

Small Business (50 or fewer emp.)
Feb 08, 2024
 Source
Overall Rating:
5.0
CT
Catherine T.
Founder
Share
"The source of truth of our organization"
What do you like best about Salesforce Sales Cloud?

The flexibility, eveything seems feasible using Salesforce and is a platform that adapts perfectly to our needs.

What do you dislike about Salesforce Sales Cloud?

It is a very complex platform that requires a full walkthrough/training with new teammembers

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce is the source of truth for our company, everything lives there. Both Sales and CS benefit greatly from it.

Small Business (50 or fewer emp.)
Feb 08, 2024
 Source
Overall Rating:
5.0
UG
Uma G.
Site Reliability Engineer
Share
"Efficient Sales management tool"
What do you like best about Salesforce Sales Cloud?

Salesforce Sales Cloud streamlines sales processes with intuitive features, customizable dashboards and robust capabilities

What do you dislike about Salesforce Sales Cloud?

The initial setup and learning curve can be challenging for new users. Some advanced features may require additional training

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Sales Process Management with insights and reporting. Personalizes customer engagement by leveraging customer data and AI-driven insights

Small Business (50 or fewer emp.)
Feb 06, 2024
 Source
Overall Rating:
5.0
Ana Carla R. avatar
Ana Carla R.
Affiliate Partner
Share
"Best CRM I've ever worked with"
What do you like best about Salesforce Sales Cloud?

Here the sky is the limit, I love this tool because you can make customizations as needs arise.

What do you dislike about Salesforce Sales Cloud?

I have nothing to declare, I like it more.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It meets my demands very well, here I can have a 360 view of my client and the chances of closed and won opportunities have increased a lot.

Mid Market (51-1000 emp.)
Feb 05, 2024
 Source
Overall Rating:
5.0
JG
Jonathan G.
Founder
Share
"Does it's Job"
What do you like best about Salesforce Sales Cloud?

Salesforce is a great. It does what it's supposed to do and is a good CRM and integrates with everything.

What do you dislike about Salesforce Sales Cloud?

Wish Salesforce released more features like Hubspot has been doing.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It's our main CRM and works great for centralizing data.

Small Business (50 or fewer emp.)
Feb 03, 2024
 Source
Overall Rating:
5.0
LC
Leah C.
Founder
Share
"Very user friendly"
What do you like best about Salesforce Sales Cloud?

We are able to keep all our data in 1 location.

What do you dislike about Salesforce Sales Cloud?

I prefer Salesforce Classic and the push for Lightning is strong, but I'd really rather not transition.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Data integrity

Mid Market (51-1000 emp.)
Jan 29, 2024
 Source
Overall Rating:
5.0
Harsh Wardhan G. avatar
Harsh Wardhan G.
Test Automation Engineer
Share
"Best CRM Platform"
What do you like best about Salesforce Sales Cloud?

It helps customer's marketing, sales work from anywhere. It helps us to keep track of all the marketing and sales processes. It has lot of features like contact management, task management and analytics.

What do you dislike about Salesforce Sales Cloud?

I haven't seen any downside of the Salesforce CRM. Its realtime performance, digital dashboards are awesome.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

We work with an organization who have teaching services with lot of universities in UK so we mostly manage all the sales and university data over Salesforce only.

Enterprise (> 1000 emp.)
Jan 28, 2024
 Source
Overall Rating:
5.0
DR
Daniel Alejandro R.
Founder
Share
"me gusta"
What do you like best about Salesforce Sales Cloud?

siento que los mas util de la plataforma es la falidad que tiene para compartir datos y la cantidad de datos a almacenar me parece que es lo mas util de la plataforma

What do you dislike about Salesforce Sales Cloud?

Lo que no que me gusta esque el servidor suele caerse muhco, eso interrumpe la carga de datos y la reporteria que suele hacer con esa informacion guardada en la Coud

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

con esta plataforma solucione inquietudes que tiene los usuarios de nuestros servicio, almaceno los correos y datos de los clientes de manera segura y rapida, aun asi siento que el beneficio esta en que el aplicativo me deja rastrear todos los datos automaticamente en una nuve..

Enterprise (> 1000 emp.)
Jan 28, 2024
 Source
Overall Rating:
5.0
Steven B. avatar
Steven B.
Branding Enthusiast
Share
"I like salesforce"
What do you like best about Salesforce Sales Cloud?

It helps me navigate my jobs daily duties.

What do you dislike about Salesforce Sales Cloud?

It is a bit tricky to learn. Once you have it down it works great

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Helping keep customer relationships

Small Business (50 or fewer emp.)
Jan 26, 2024
 Source
Overall Rating:
5.0
Karin B. avatar
Karin B.
Senior National Sales Executive
Share
"Salesforce Inbox - Time savings at your fingertips!!!"
What do you like best about Salesforce Sales Cloud?

I love being able to attach outside email messages to the Salesforce profiles. It allows me to see if they have opened the correspondence and I also love the text shortcuts which also save me time.

What do you dislike about Salesforce Sales Cloud?

I wish there was capacity for more text shortcuts. I also remember from a while back a feature that allowed you to send contacts a message that you would like them to update their information and when they did it automatically updated in their Salesforce profile. I loved that feature and do not believe it is still available. If it is, I do not know how to access it.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It solves me wondering whether or not someone saw and opened my messages. It also keeps me from having to retype the same standard messages over and over. I like the fact that it can attach to multiple contacts from the same company.

Mid Market (51-1000 emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
AK
Ankit K.
Founder
Share
"Salesforce experience after use"
What do you like best about Salesforce Sales Cloud?

Salesforce Sales Cloud's standout feature is its versatility. The platform offers a comprehensive suite of sales tools, robust customization options, and seamless integration capabilities. Its user-friendly interface empowers sales teams, fostering collaboration, and driving productivity to meet diverse business needs.

What do you dislike about Salesforce Sales Cloud?

Some users find Salesforce Sales Cloud's pricing structure complex, and extensive customization can require expertise. Additionally, occasional system updates may temporarily impact workflows, affecting user experience.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce Sales Cloud addresses challenges by centralizing customer data, streamlining processes, and enhancing collaboration. It benefits us by providing a unified platform for sales, marketing, and customer service, fostering a holistic view of customer interactions. Automation improves efficiency, enabling us to deliver personalized and timely solutions, ultimately enhancing customer satisfaction and loyalty.

Enterprise (> 1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
5.0
FI
Fahad I.
Founder
Share
"Proficient Salesforce Sales Cloud User for 6 Years, Enhancing Sales at Foodpanda."
What do you like best about Salesforce Sales Cloud?

Salesforce Sales Cloud's flexibility and scalability have been crucial in tailoring the system to meet specific sales needs at foodpanda. Real-time visibility, automation features, and cloud-based accessibility enhance efficiency, streamline tasks, and foster agile sales operations.

What do you dislike about Salesforce Sales Cloud?

Salesforce Sales Cloud is powerful, but making detailed reports can be a bit tricky, especially for new users. Also, some features and extra user licenses can be costly, which might be challenging for smaller businesses with limited budgets. Overall, it works well, but it could be easier to use for reporting, and the costs could be more budget-friendly.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce Sales Cloud streamlines our sales processes, providing a centralized hub for customer data and improving collaboration. Its automation features save time, boosting efficiency, and its scalability adapts to our evolving needs. In a nutshell, it's our reliable companion in making sales smoother and more efficient at Foodpanda.

Mid Market (51-1000 emp.)
Jan 22, 2024
 Source
Overall Rating:
5.0
FA
Faizan A.
Founder
Share
"good tool"
What do you like best about Salesforce Sales Cloud?

It is a good tool for mainitaing leads and managing them.

What do you dislike about Salesforce Sales Cloud?

The thing ist need to be more fast and responsive.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It is helping me to mange my sales pipleline in a strealinemanner

Visit website