CloudTalk Reviews & Product Details

Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on what option the caller selects. After looking at other platforms (all with their limitations), we came across CloudTalk and it is working really well for us so far. It was easy to create the number and set up necessary steps with the drag-and-drop editor. Support and onboarding has also been good throughout, with various calls to establish our requirements and arrange a suitable package. No issues with call quality, and the dashboard provides useful information too, e.g. call recordings, duration, etc. Overall, all positive so far and would definitely recommend CloudTalk.

We have only been using CloudTalk for a couple of months, but haven't come across anything that we particularly dislike so far.

We can now display a single number to customers (rather than several different ones) which is more customer-friendly and less confusing.

Able to record calls and go bac to them in the future Customer service always happy to help

Unable to make outgoing calls when incoming ones on occasions

Centralised system to receive and make calls

Simplicity, easy to navigate, buttons are big with correct coloring code, has the option to see current calls and missed calls

Not sure if this is only related to the company i work in or if its cloudtalk,but we couldn't create a caller ID for my direct number, and all the calls for my department and others show in the same place and I'd rather only see calls for my department.

Allows me to initial and receive calls and adding notes after calls

Easy to handle and gives free use of dailer in call

All features are good nothing much yo say

Helps toll-free numbers received as getting many sales

It is more beneficial for us working remotely. It allows us to communicate real-time

For me, data security and privacy may be when sharing information in a cloud-based environment.

It is now easier to call candidates using this app

Es una herramienta muy fácil de usar e intuitiva. Con historial de llamadas, y muy buenas integraciones.

A veces las actualizaciones son lentas y no carga bien las llamadas. Pero por lo demás funciona muy bien.

Cloud Talk nos ayuda a realizar todas als tareas de call center en nuestra empresa. Nos permite realizar, registrar y guardar las llamadas realizadas.

The most helpful thing I found about CloudTalk is its straightforward use. I learned to use most of the functions in the application without looking at the user guide. I rarely had any issues while using the application and could quickly complete all my calls and tasks.

The only downside I can think of was the time it took for support to resolve issues with the incorrect number of messages displayed in the application we experienced. However, this did not hamper our work, so it's something that we can easily let go of, and it was resolved eventually.

CloudTalk helps us have a single tool for both calls and messaging, which makes referencing records for our interactions with our clients a breeze.

CloudTalk has THE best support team I have had the experience of working with.

There is little that I can find to dislike; however, there are some features that would be useful, such as adding in another user role with limited access to reports, but still some supervisor skills, and being able to individually restrict user roles a bit more.

Their reporting has been much easier to comprehend, is capturing the data we want, and the support team is fantastic regarding troubleshooting or any other issues that may arise.

I can transfer calls, check missed calls, and log how many calls and minutes are used in the month, which is very useful for KPI meetings, etc.

Sometimes, calls take a bit to log. But overall, they do log.

When we use this, it's easy to transfer to another agent; I have no issues yet. :)

The simplicity, connectivity and the ability to synchronise from CRM saves us a lot of work.

Prices for services are somewhat more expensive. + we are bothered by mobile apps that when someone calls someone, it appears to all operators.

Ability to monitor calls and see the work of all traders, how much they spend on the phone. Complete records of all communication in our CRM, where we use Pipedrive.

Clear and simple. Every morning I can look at the overview in my mail. Great !!

It would be great if clients could be sorted by creation or appointment/call time

I can use the phone for personal things and handle work calls via PC

Very easy to speed dial numbers and connect with others. I like the fact you can listen to recordings to facilitate continuous improvement.

Incoming numbers always calling back and hard to track who made the initial call. I'm not sure if there is a feature to reroute these to one number?

Speed dialling warm leads.

What I like most about cloud talk is its visibility across call activities and its easy and supported setup. It can handle call volume with ease. Its flexibility is n the go, and its scaling is smooth and has seamless integration.

Vendor lock-in is the biggest challenge while transferring from one business account to other. It has limited control and internet connectivity need to be strong or else it doesnt work

Cloud talk is solving the problem of seamless connections with the cx and also helping to connect with people worldwide. Its maintains the transparency between both parties to reach out at any point in time for issues or queries

So I've been using cloud talk for 3 months now and find it amazing! It is user-friendly with clear audio and an amazing support team. I had some issues at the start with inbound calls however the team fixed this quickly! All-around great app!

Call reviews are somewhat easy to go back to. The dashboard is shared with other people and I can't pin (save) certain calls within the platform - they have to be downloaded. but minor compared to the advantages.

Calling internationally is traditionally difficult and expensive. Cloudtalk makes this very easy with an easy platform to master and great/working software. Would Recomend!

I like how easy it is to perform and manage

I like everything so far, it has been a great experience.

Cloudtalk is helping us to connect in a fast an easy way with potential clients and current clients to solve issues and build rapport with them.