ClickSend Reviews & Product Details
ClickSend was built to power billions of messages worldwide and offer a full suite of communications products to help businesses communicate with their customers and staff across multiple channels. The goal is to allow communication on platforms that users have access to on a daily basis, and that they are familiar with. With ClickSend, users have access to SMS and rich messaging to letters and faxes via a single API or dashboard.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Doesn't work. Can't support US numbers. Messages failed. Used the platform for appointment reminders which failed.
Doesn't work. Did not support US numbers.
Adverstised as a way to support appointments with text messaging. It did not work.
Although it's easy to fund a new account, the lack of integrity with pricing is very disappointing. But I suppose this is how Clicksend centers their marketing around: "convience"
BEWARE OF DISHONESTY - What isn't disclosed to prospective customers is that when you fund an account, you will not receive an active balance of sendable SMS messages. So rather than being fully transparent and being able to track the amount of sendable text messages Clicksend likes to hide your total amount leaving you blind. Oh, but it gets better! So, the entire RATE PER SMS changes if you purchase a smaller amount. BAIT AND SWITCH. I encourage ClickSend to revise this platform to provide VALUE rather than SHORT TERM / "flash in the pan" profit. This leaves a serious opportunity for any competitors in this space to do better and win many customers.
Upon signing up to ClickSend we were hoping to find a transparent texting solution which didn't have a dishonest pricing structure however our concerns have only led to redundancy and support articles which neglect a solution.