SmartSuite Reviews & Product Details

In the past, my company has used various work management software combined with other tools to maintain our day-to-day activities. While some were easily integrated with each other, we never had all the data easy to read in one place and would have to compare systems side by side to get the information we needed. SmartSuite has removed the need for us to have as many tools through different platforms. We have been able to combine our processes into different solutions and can use their dashboard system to see everything clearly at a glance. While we are still in the process of moving some of our data over, we have already noticed an increase in our efficiency and productivity. I know that as SmartSuite implements more features in the future, the system will also improve. The SmartSuite staff have always been helpful in troubleshooting questions. They have "office hours" throughout the week where you can ask an expert over a call to demonstrate something - which helps immensely. They also have an active, growing community who are passionate about helping.

There is the occasional glitch in the system, but as they are relatively new to the mass public (they have been working on the project "behind the scenes" for years), this is understandable as they are currently onboarding a lot of new customers. The automation system isn't always as straightforward as I would like it to be, but they continually adding new updates that make the process easier and more user-friendly.

SmartSuite has allowed my team to combine the majority of our work and data in one place, allowing us to work more efficiently while being able to view aspects quickly.

SmartSuite is incredibly well-built. The UI is incredibly clean and intuitive while at the same time providing an incredible amount of features.

After extensively comparing SmartSuite to ClickUp, Asana, and Monday, the only thing I'm missing is dashboards that can aggregate data from multiple lists. But this feature is already planned on SmartSuite's roadmap.

With SmartSuite, we can basically build any workflow. This allows us to streamline processes, projects and daily tasks in one digital workspace. In my opinion, every single organisation should have a taskmanager like SmartSuite.

I love how integrated my team can be when we work on projects together. It's really easy to delegate tasks, collaborate in real time, and work across time zones without missing notes from each other.

It's been really hard to convince my company to use SmartSuite. SmartSuite is much easier to use and more secure and encompassing than the other platforms we've been using, but trying to get an entire company to change over has been an uphill battle.

Some of my team is remote and some are in the office. We are all able to use SmartSuite to work together in real time, and I've found it much easier to communicate efficiently now that we're not working on one platform and communicating through another.

SmartSuite has come out of the gate so incredibly strong and is already going head-to-head with other players in this space. The difference is that other players have been doing this for years, and SmartSuite is just getting started! I love SmartSuite because it is an easy-to-use (and low-cost) platform with a modern look, powerful features, and the ability to integrate in numerous ways. From basic tracking of (literally) anything to advanced workflows using formulas and automations, there is a "Suite" spot where every user will find value! The platform is easy to learn, and they have so many ways for me to do so. With help articles, videos, live chat, office hours, showcase videos, etc. (the list goes on and on), I have no problem figuring out how to do something new or make something work the way I would like. Technology aside for a moment, my absolute favorite thing about SmartSuite is the team behind it that is passionate about helping others, which drives them to continuously improve an already great product. The future is very, very bright for SmartSuite! Lastly, I will say this... if you have spreadsheets, you need SmartSuite. HIGHLY RECOMMEND!!!

With rapid expansion and enhancements for new software, bugs are not uncommon, and SmartSuite has experienced some of that. Though I will say that anything I have come across has been minor and addressed quickly, which is critical to me. I don't think I've ever used (or built) software without any issues, so the support I get is essential.

In my hectic day-to-day, SmartSuite has helped me keep my important tasks top-of-mind, allowed me to easily communicate with my team without having to go to multiple tools, and just keeps track of me and my work in general! With the gained efficiency, I can focus more time on completing the work that needs to be done instead of trying to keep track of it!

SmartSuite is very easy to use. Intuitive design and the SmartSuite team is very responsive to requests and assistance.

Nothing at present. Anytime we run into an issue, the SmartSuite team hops on it, and any feature gaps are either on the roadmap already, or they work with us to understand our scenario for future product enhancements.

SmartSuite facilitates several business processes for our clients: Program and Project Management Office, Service Request processing, Sales CRM, to name a few.

If you're looking for a powerful and flexible tool that also prioritizes customer service and user experience, then SmartSuite is definitely worth checking out. I've been a user for a while now and I have been consistently impressed by the level of support and responsiveness I've received from the SmartSuite team. Their user interface is also incredibly intuitive and easy to use, making it a great option for both novice and advanced users. Plus the team is always actively working on new features and improvements based on user feedback, which makes it a great choice for anyone looking for a software solution that is always evolving to meet their needs. Overall, I highly recommend giving SmartSuite a try. I have no doubt that Airtable will lose users to this new company, and I say that as an Airtable consultant.

There are a few features I'm waiting for, all of which are on the roadmap. One of them is to remove the SmartSuite record from automated emails sent from my solution so, people don't know I'm using an automation tool to send them personal emails. They already do SO much for brand partners, but I also have my fingers crossed that they will do even more, like allow power users to sell our solutions or gift them to others as lead magnets without those who've been gifted being able to copy the solutions into infinite.

SmartSuite allows me to automate repetitive task work across all areas of my business so I reclaim brain space. I love to build my own systems from scratch so that I can do 'all the things' in one powerful interface, instead of needing to hop from dozens of different interfaces to manage contacts, content, money, projects, etc.

Integrates and connects all the "Solutions" together.

Nothing at this point. The only current downside is that there are still some features not implemented but they are very responsive and adding more features, many based on user feedback.

Combining the features of other platforms into one platform. For example, using the form features in SmartSuite allows us not to use another platform, such as JotForm.

I’m hyper-organized, but I wasn’t using a comprehensive tech solution, mostly managing processes and projects through a combination of email, text, Slack, Google Drive, and OneNote. Everything was all over the place. We tried to use Asana, but it wasn’t intuitive for storing documents, didn’t feel as dynamic to customize, didn’t look or feel good, and wasn’t easy to use. It also didn’t have the spreadsheet functionality I need. It was ok for project management, but SmartSuite is a second brain, a true database. I’ve centralized all of the vital information about my clients and manage my work with more confidence and ease these past few months. I’m enjoying tracking important personal projects and goals in the platform related to my family, fitness, and home. It’s truly an extension of my brain and how I organize my life.

There is not much to dislike about Smart Suite. One point might be Smart suite is so powerful and flexible that I need to reign in how super customized I make every solution. I am focusing on good and great outcomes

How I organize everything in my entire life and increase my overall effectiveness

It's super intuitive. Whether you are an enterprise or just a one-person company, you'll have it rolling smoothly. The feature set is well thought out, organized, and structured. You have all you need to run various types of businesses and workflows. Let me stress this one more time – compared to any competitor product on the market, SmartSuite will blow your mind away with how easy and self-explanatory things are. You won't waste time on "learning the system", but instead, you can jump in and start building. Not to mention that pricing policy, which is the most attractive on the market right now. You can easily check it out by comparing offers from other vendors.

Nothing comes to mind. The product is fresh on the market, so I'm looking forward to exploring the "coming soon" features.

SmartSuite allows us to manage the entire business flow within the company. We have stopped using email, jira, google sheets. All these got replaced with a single platform.

The time tracking field simplified our invoicing dramatically and saved us thousands in custom programming.

There are still things in the pipeline. If they are of the same quality as the product thus far, i will be very happy.

We provide consulting in 3 states and bill Medicaid. Each state is unique. We can now create properly formatted invoices for each state at the click of a button.

Is a Data Base and a Project tool , is very custome oriented , the portfolio of solutions is broad and very well done , the helpdesk is incredible ; is the tool I always desire, to organize in the best way my work ;

really there is no weak point , during my experience I always find what i need for my purpose , and what i think will be neccessary , they always put on development .. right now the weak point is a connector with SAP

Mostly for ticketing , controlling , comunication , project management

Our organization looked to SmartSuite as a workflow management solution. Getting out of email and into SmartSuite has helped the team communicate more efficiently, get on the same page with priorities and better track progress. SmartSuite has also challenged us to rethink our processes. The support from the SmartSuite team has been invaluable. Their knowledge, both of the tool and how businesses need to operate, made onboarding a pleasure.

SmartSuite has many features that enable automation, linking projects and capturing data. The great news: When used well, it has the potential to yield some powerful reporting. The bad news: There will be some growing pains for organizations that come from less technically-advanced processes.

SmartSuite has addressed our organization's need for a workflow management solution. It's also helped us gain insights into our workload. We started to hit our stride with SmartSuite when we looked at what the tool could do for us, versus how to mold the tool to fit how we currently work.

Most straightforward mobile app to use and navigate. The native Signature and SmartDoc fields are a plus. Support is SO MUCH better than similar platforms.

Still has a few minor bugs that require a workaround while they get addressed, but it should only show up on more advanced builds

Bringing all processes into one platform. W only have to log in to one place to get work completed.

In the construction industry, SmartSuite's robust project management capabilities, including Gantt charts (new in 2024) and real-time collaboration, are invaluable. Its ability to handle complex workflows with ease, while offering customizable templates tailored to construction projects, enhances productivity significantly. SmartSuite streamlines complex construction project management by integrating multiple functions into one platform. This enhances team collaboration, improves resource allocation, and provides critical insights into project progress, resulting in better project efficiency and timely completion.

While there's nothing specific I dislike, there is room for enhancement in certain features. For instance, integrating more advanced functions into the Outlook calendar. For SmartDoc, akin to Notion's capability to embed multimedia content like YouTube videos, would add value.

SmartSuite adeptly addresses the complexities inherent in managing large-scale construction projects. It consolidates various project management aspects, enhancing collaboration, efficiency in task management, and offering real-time insights, which significantly contribute to the streamlined execution and success of projects.

Your flexible, all-in-one data solution. It's user-friendly interface provides a simple understanding of each desired field and application. Watch out Microsoft! Good job SmartSuite team! I'll sing your praises to anyone who'll listen.

The con for me is I had to upgrade to a bigger plan! Why? Because SmartSuite has my brain triggering on all cylinders firing off so many ideas to implement that I needed more!! 🤯 Hence the title. 😉

With SmartSuite, there are creative solutions popping up in all areas of my life! There are so many applications for being more productive, saving time, getting organized, etc. Love it!