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Pipefy Logo
Pipefy
Streamline Your Workflow
4.6
(223)
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Pipefy Reviews & Product Details

Pipefy Overview
What is Pipefy?

Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate with stakeholders, and integrate with other software to ensure better business results.

Company Pipefy
Year founded 2015
Company size 201-500 employees
Headquarters San Francisco, California, United States
Social Media
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What Pipefy is best for?
How does Pipefy compare to Kissflow?
What are the pros and cons of Pipefy?
Pipefy Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Pipefy Features
API Access
Analytics and Reporting
Audit Trail
Business Rules Management
Case Management
Cloud-Based Deployment
Collaboration Tools
Compliance management
Customer Support
Customizable Dashboards
Data Import/Export
Document Management
Drag and Drop Interface
Forms Management
Integration Capabilities
KPI Monitoring
Mobile Access
Notifications and Alerts
On-premise Deployment
Performance Metrics
Process Mapping
Process Modeling
Process Simulation
Real-Time Monitoring
Role-Based Permissions
Task Management
Third-party Integrations
User Access Controls
Version Control
Workflow Automation
Pipefy Media
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Pipefy Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 03, 2024
Pipefy Logo
223 Pipefy Reviews
4.6 out of 5
Enterprise (> 1000 emp.)
Jan 31, 2018
 Source
Overall Rating:
5.0
KC
Karine C.
Supervisora De Comércio Exterior
Share
"Great tool to organize my process! "
What do you like best about Pipefy?

Automations and Email template - With pipefy we had a lot of improvements in our process.

What do you dislike about Pipefy?

It would be nice to have more features released in less time

What problems is Pipefy solving and how is that benefiting you?

Before: We didn't have the timeline of our orders. No way to know the lead time of orders. Now we have reports of each step of the process.

Small Business (50 or fewer emp.)
Jan 30, 2018
 Source
Overall Rating:
5.0
CM
Cristiano M.
Co Founder And Ceo
Share
"The best Process management tool!"
What do you like best about Pipefy?

Very easy to implement throughout my company and team! Pipefy its customizeble to my company's needs! I don't need to buy expensive, boring and hard to implement processes management tool again ;-) I highly recommend!

What do you dislike about Pipefy?

Time tracking will be a great feature in the future.

What problems is Pipefy solving and how is that benefiting you?

Now I have processes management for all my "important" process in my Marketing Agency!

Small Business (50 or fewer emp.)
Jan 28, 2018
 Source
Overall Rating:
5.0
EL
Erlon L.
Founder
Share
"Incredible solution for process management of franchisors"
What do you like best about Pipefy?

The ease of modeling processes. It allows great flexibility to adjust according to the need of each operation.

What do you dislike about Pipefy?

So far I have had none against using the software. Not all functions are available in the android app but it is possible to use the mobile browser and then everything is solved.

What problems is Pipefy solving and how is that benefiting you?

The speed of deployment of the solution is a great differential.

Small Business (50 or fewer emp.)
Jul 09, 2017
 Source
Overall Rating:
5.0
Luís Carlos K. avatar
Luís Carlos K.
Delegado Regional
Share
"Pipefy is a great solution"
What do you like best about Pipefy?

The cost/benefit is very positive and the platform is very intuitive and practical. I believe that Pipefy fills a market gap not met by other platforms and applications.

What do you dislike about Pipefy?

At the moment there is nothing I do not like. I believe that Pipefy fills a market gap not met by other platforms and applications

What problems is Pipefy solving and how is that benefiting you?

Pipefy allows us to create a dynamic, efficient and effective environment ... (1) integrate multidisciplinary teams, (2) increase communication speed and efficiency, (3) eliminate failures, (4) reduce operating costs, and many other things

Enterprise (> 1000 emp.)
Jul 06, 2023
 Source
Overall Rating:
4.5
MS
Mamata S.
Business Systems Analyst Sr Professional
Share
"Create brilliant organisational designs with Pipefy's conceptual maps"
What do you like best about Pipefy?

I am impressed with Pipefy's intuitive, user-friendly interface. It was easy to get started and use complex features without feeling overwhelmed! With this efficient tool, I was able to quickly create functional flowcharts that accurately represented my idea or plan - an invaluable resource for professional exhibitors like myself. It facilitates real-time communication between team members, which makes collaboration much easier than using traditional design documents. Overall, I find the Pipefy app extremely useful.

What do you dislike about Pipefy?

Although Pipefy is a great platform, there are certain areas where it could be improved. In particular, the registration process leaves a lot to be desired, as its complexity makes the entire sign-up process time consuming and cumbersome. However, compared to competitors such as Lucidspark, which has numerous advantages and superior qualities that make up for issues like this

What problems is Pipefy solving and how is that benefiting you?

Pipefy solves the problem of remote collaboration by providing an easy-to-use platform that allows me to communicate my ideas quickly and clearly. I can use post-it notes, diagrams and visuals to explain what needs to be done - without having to take photos or search for images later to review our work.

Mid Market (51-1000 emp.)
Mar 08, 2023
 Source
Overall Rating:
4.5
Paulo d. avatar
Paulo D.
Analista De Projetos & Inovação Pl
Share
"Melhor gestão"
What do you like best about Pipefy?

Fácil , util e descomplicada. Ferramenta versatil e muito fácil fazer integrações.

What do you dislike about Pipefy?

Atendimento via e-mail, não consigo manter um histórico no bate papo por e-mail.

What problems is Pipefy solving and how is that benefiting you?

Gestão de processos internos de todas as áreas da empresa

Enterprise (> 1000 emp.)
Mar 07, 2023
 Source
Overall Rating:
4.5
AO
Amanda O.
Founder
Share
"Interface amigável e modelável a diferentes processos"
What do you like best about Pipefy?

Centralização dos projetos para melhor gestão

What do you dislike about Pipefy?

Impossibilidade de construção de paineis de indicadores

What problems is Pipefy solving and how is that benefiting you?

O Pipefy nos permitiu consolidar todos os projetos em desenvolvimento evitando controles diversos e informações desencontradas.

Small Business (50 or fewer emp.)
Mar 02, 2023
 Source
Overall Rating:
4.5
PC
Philippine C.
Founder
Share
"Amazing !"
What do you like best about Pipefy?

Efficient, fast, clear ! it's super easy to use,

What do you dislike about Pipefy?

Sometimes we get some bug,some malfunctions but nothing that interferes with the proper functioning

What problems is Pipefy solving and how is that benefiting you?

Pipefy represents our procedures, this allows us to avoid omissions, errors, to control the actions of each employee and to improve our procedures instantly

Enterprise (> 1000 emp.)
Jun 28, 2022
 Source
Overall Rating:
4.5
Kristen S. avatar
Kristen S.
Journalist And Marketing Specialist
Share
"With Pipefy the activities are easy to perform"
What do you like best about Pipefy?

Contains a database for the location of bottlenecks that prevent the smooth running of processes. This way we can closely monitor that activity that is slowing us down, and solve the problem easily. I love the many workflow templates it has, it is very easy to make any project or work plan and they are very customizable, so we can adapt them to our company. It also has accounting functions such as purchase order management, accounting and invoicing, which allows us to keep better control of all project costs.

What do you dislike about Pipefy?

The update of the progress of the tasks is not entirely in real time, as it takes a long time to report these advances and make them visual for the entire work team. The fact that the payment is per user and not a global cost for the software is frustrating, as we would like more team members to be involved in the system and it is not possible due to the cost. I would like them to include more advanced features such as performance and time of activities, perhaps the Gantt chart would help a lot to better visualize the time of activities being performed and if they are behind schedule.

What problems is Pipefy solving and how is that benefiting you?

Thanks to Pipefy we can perform workflows quickly and easily and keep in order all the management of daily activities that are performed in the office, in different projects. The bottleneck search function is very efficient and we use it a lot, to detect any failure or slowness in the activities and be able to focus on them, so that no process is stopped or delayed. It contains a large number of customizable templates, easy to adapt to any project or process of activities that you want to start. It has important databases that allow to speed up the work, such as customer, employee, contact and bottleneck databases to detect activities that are delaying the work. Management of interviews, candidates and employee payroll, allows us to keep track of employees from their entry in the same software.

Enterprise (> 1000 emp.)
Feb 17, 2022
 Source
Overall Rating:
4.5
Douglas A. avatar
Douglas A.
Digital Solutions Manager
Share
"The easier tool for a fast digital transformation"
What do you like best about Pipefy?

Pipefy is easily to develop and sustain digital process.

What do you dislike about Pipefy?

Pipefy needs change the way to create workflows. Only Kanban can't be the best way to complicated process

What problems is Pipefy solving and how is that benefiting you?

Pipefy can be used to digitalize processes, orchestrate basic processes with others service with APIs, create a MVP apps, and other applications.

Mid Market (51-1000 emp.)
Jan 23, 2022
 Source
Overall Rating:
4.5
DM
Diana M.
Client Service Manager
Share
"Best project management tool out there."
What do you like best about Pipefy?

Easy to use kanban style, editing is simple and effective, forms allow you to cross and double check information submitted. I specially like the permission functionality, since it allow different teams to access the appropriate information.

What do you dislike about Pipefy?

Saving changes can be a little complicated when you are not familiar with the "double save", so can be setting up dates. It would work best if saving would become integrating instead of having to double save as it is right now.

What problems is Pipefy solving and how is that benefiting you?

Remote project management. It makes it easy to establish an integrated source of information and processes.

Enterprise (> 1000 emp.)
Aug 15, 2021
 Source
Overall Rating:
4.5
NN
Nicholson N.
Lead Finance Analyst Profitability Reporting
Share
"Necessary Process Software"
What do you like best about Pipefy?

Easy to use. Easy to visualize process status. You can see where you are in a given data system - in this case in approving, verifying and storing certain information. Helps to eliminate errors where things can fall through the approval system. Archives information well outside of an email system.

What do you dislike about Pipefy?

Requires some training for people - and puts more reliance on people to follow the system. Need to have some one to maintain it - where instead you might be using a more loose/manual tracking system.

What problems is Pipefy solving and how is that benefiting you?

Tracking change orders that need to go through multiple approval process and that need some levels of approval and then archiving of information. Pipefy communicates the information well in a form, and tracks the status of that information so we know where to push to get things moving.

Small Business (50 or fewer emp.)
May 21, 2021
 Source
Overall Rating:
4.5
Natalia F. avatar
Natalia F.
Engenheira De Projetos
Share
"Very user friendly tool and very efficient for the management process"
What do you like best about Pipefy?

The tool is very friendly, easy to use, excellent visualization, very intuitive. It can be used for project management, process management, and even team activity management. The most significant advantage is that the user himself can make most of the settings himself due to the tool's ease.

What do you dislike about Pipefy?

I wish there were materials available for building dashboards. I missed graphical tools, even though we were told that Pipefy is developing this part

What problems is Pipefy solving and how is that benefiting you?

With Pipefy we can concentrate all project information in one place. In addition to being very visual, we were able to monitor which stage of the life cycle the project is in, watch the activities in progress, and the people involved in the project execution. These are benefits that add value to the process.

Mid Market (51-1000 emp.)
May 20, 2021
 Source
Overall Rating:
4.5
HM
Hugo M.
Coordenador De Projetos E Processos
Share
"Sistema simples e flexível"
What do you like best about Pipefy?

A simplicidade e autonomia que ele dá aos times que o utilizam. Com ele podemos desenhar vários processos de maneira sólida, para resolver problemas internos, gerando controles, dados e um workflow que funciona.

What do you dislike about Pipefy?

Com o tempo, o preço em dólar começou a prejudicar. E algumas mudanças envolvendo preço tornaram ele menos em conta. Por exemplo, agora automações são cobradas (como automação no envio de e-mail, que antes faziam parte do workflow) e o módulo de BI que é cobrado adicionalmente.

What problems is Pipefy solving and how is that benefiting you?

Conseguimos criar fluxos internos de áreas, sem a necessidade de envolver o time de TI e de maneira rápida.

Small Business (50 or fewer emp.)
May 20, 2021
 Source
Overall Rating:
4.5
Caio T. avatar
Caio T.
Controlling
Share
"Intuitive and Practical"
What do you like best about Pipefy?

How the simplistic features speak with each other, ea the Kanban, Excel report and SAP links. Along with that, the amount of detail and history you can have on a single Pipe is surprising.

What do you dislike about Pipefy?

Has a steep learning curve, requires practice.

What problems is Pipefy solving and how is that benefiting you?

Project operation management.

Small Business (50 or fewer emp.)
May 20, 2021
 Source
Overall Rating:
4.5
AF
Arlindo F.
Research And D Evelopment Senior Manager
Share
"Open system to customize as we want ; easy and friendly platform"
What do you like best about Pipefy?

Information flow, the database in the same way as managing system

What do you dislike about Pipefy?

mobile version could have the same functionalities

What problems is Pipefy solving and how is that benefiting you?

We are at the beginning of use, but even so, the information for the stakeholders is the key.

Mid Market (51-1000 emp.)
Feb 03, 2021
 Source
Overall Rating:
4.5
CF
Carolina F.
Merchant Experience Coordinator
Share
"Best tool to take projects out of paper!"
What do you like best about Pipefy?

Not provided

What do you dislike about Pipefy?

Not provided

What problems is Pipefy solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Feb 01, 2021
 Source
Overall Rating:
4.5
PM
Pablo M.
Coo
Share
"Perfect tool for process management"
What do you like best about Pipefy?

The beauty of Pipefy is that you can create any sort of process from scratch and get to manage it from the simplest of ways. From procurement, sales, recruiting or project management, Pipefy gets the job done. You get to attach documents, emails, set check lists and connect to other pipes, so it can make your life way easier.

What do you dislike about Pipefy?

Unless you have Zappier, it can be a hassle to make integrations with other apps. Although appis work well, you do need to be a programmer to do so. And some automations can be a little challenging as info tend to be bit hard do access at certain points of this process. Also, the reports generated from the native Pipefy system are not the best for decision making. Using different kinds of extra tools have gotten the job done at the moment.

What problems is Pipefy solving and how is that benefiting you?

The ease of creating different kind of processes and manage them in the best way possible. The tool is great and gives you an excellent picture of the flow of your process, constraints and checklist to make operational processes very easy to implement.

Small Business (50 or fewer emp.)
Jan 23, 2021
 Source
Overall Rating:
4.5
Léo C. avatar
Léo C.
Customer Success
Share
"easy to set up and use in daily bases."
What do you like best about Pipefy?

it's free to do everything my team need.

What do you dislike about Pipefy?

there are some bugs that it is not possible to correct.

What problems is Pipefy solving and how is that benefiting you?

There is no problem that I'm solving with Pipefy because the only problem I had with this tool they are not able to fix it.

Small Business (50 or fewer emp.)
Jan 21, 2021
 Source
Overall Rating:
4.5
Thiago C. avatar
Thiago C.
Manager
Share
"User friendly and easy to set up. Helps managing processes and keep routines organized"
What do you like best about Pipefy?

Kanban mode, clean UI and easy to edit and create cards

What do you dislike about Pipefy?

Prices are not thought for small businesses

What problems is Pipefy solving and how is that benefiting you?

I use pipefy to control all the processes related to new clients, such as follow-up contacts, information that should be gathered, documents and emails that must be sent.