Mailjet Reviews & Product Details

So far the best part of Mailjet has been that it's the least expense option for the a mailing list as large as ours.

Sometimes the user interface isn't great.

Campaign management, bulk email sending, analytics on email opens/clicks, api-driven email collection, campaign automation, auto confirmations, and receipts.

semplicity of integration, easy to use, really fast

no integration with free mail domain, i had some problems because the mail sent are received in spam folder

i'm developer, i used mailjet to implement a service in my java desktop application

Campaign statistics are fairly good as is delivery of marketing campaigns.

Reverting to a free plan is very complex. I am a regular user of Mailjet (taking a one-month subscription every three to four months) and each time I have to delve into their FAQ to remember how to do it. It is obvisouly purposefully designed by Mailjet. Update September 2023: still a pain to switch to a free plan. Mailjet has not made in better these past few years.

Sending marketing mail campaigns.

Used to be cheap. This business changed hands a few times and became worse and worse.

Crooks are working in the customer service department. They make unauthorized charges to your credit card. Won't respond to your ticket. or deceive you. Behave like an authoritarian entity, and you are their submissive subject and try to control you. Stay away.

Be cautious with their billing. Although they advertise as cheap, they will manipulate your invoices.

The WordPress plugin they created was really easy to set up, and getting it connected to all of our sites was a breeze. Pricing was competitive.

We used this tool to send contact form emails to us (no forms were ever sent to third parties). We had a landscaping company, so we'd process emails for customers interested in gettings things like their lawn cut. We were banned from the platform for sending "real estate related emails", with all our accounts disabled within 12 hours of being notified. We appealed to their compliance team and were denied.

Delivery of contact form emails and customer order emails

When the service works and no human interaction is required, the service does work. Despite the dashboard being very slow.

The support is completely unacceptable. We have a plan with paid support and send over 200k emails per month. Tickets go unanswered for extended periods of time and responses are often canned and not relevant. Priority tickets are almost treated with disdain. You do not have to look far online to find a wide selection of similar reviews. Do not make the same mistake as us, buyer beware.

Mailjet was supposed to be a convenient mail service for our notification emails. We cannot recommend any benefits.

Cheap, relatively easy to set up and use

Transactional only service (which is fine, but I was new to this and they could have been clearer), Horrible customer service

Was trying to do some email marketing. I did not realize the difference between transactional emails and cold emails. They promptly shut down my use. Again, that is fine...learning curve for me. And they did not refund the payment to me. Again, fine, cost of knowledge. My real problem with them is that I sent them an additional $50 from Paypal, which they accept. It never appeared on my account and they say they never received despite my giving them all of the transaction details. They refuse to acknowledge the payment or give me a refund. Their customer service was slow, demeaning, and utterly useless. How does the "accounting team" not find a transaction after giving them every last detail of the transaction? I wonder if they are actually malicious.

nothing, i think nothing special, I think we were really wrong choosing this company

support is really inexistent with agents that just cut and paste answers with no soluions, and these cut and paste answer, you must wait for days to receive on

no benefit, changing to mailjet have cost us money , we are migrating now

nothing at all. none of the emails hit inbox. Then I requested a refund and cancelled, and they billed me the next month.... and refuse to refund that month! Unbelievable. French company that doesn't care about customer satisfaction.

Mailjet service does not work... no emails I sent were received. Then after I cancel and request a refund they continued billing me and ignored my ticket... Then agreed I was due a refund and 2 months later they wont send it or respond. SCAMMERS!

no benefit. I was doing email marketing.

On the surface the service seems fine, but it's not.

Clearly they do not have the servers to deliver the service. Their system "pre-blocks" any email addresses that the flawed system flags as blocked. They then use this as an excuse to block many more emails. They then use that as an excuse to slow down their service. Once in that state, you have the task of "proving" that your client emails are appropriate and correct (ambiguous process at best, you are simply at the whim of some support person). Support is slow to say the least. My delivered stats were to say the least world class but they did not deliver many of the emails to my service. I asked for my money back and they refused to return my money and the requested that they could maybe try to send my emails again if I paid another month. Sleazy. French company with no ties to the US, obviously a back office play from some poorly run joker with an Smtp Service. I wasted hours setting put the service based upon their crappy upload system.

Poor service COMPLETE WASTE OF YOUR TIME!!! DO NOT USE THIS SERVICE.

Waste of time..Would never use again. Only sent out about half of my contact list and took over 9 hours to send 480 emails. Bounces any Apple email addresses (me or mac.com)

Process of activation is worst. . Customer support does not address why all emails weren't sent and why it is so slow

Very worst support team