LiveHelpNow Reviews & Product Details

It was helping us to keep the clients' requests recorded. We were using the ticketing features and replying to the tickets daily.

The frontend part was a bit confusing and distracting. We could not get good use of it. Also we were not aware of all the features we could use, a little training/advertising by the product team would be useful. We had the issue with the reopening tickets mostly. We were closing/solving the tickets, but the clients could open it back and they could also create a new one, too. I learned that we could put a limit for these, but it was too late.

There were many useful features as I could check (but it was too late, we decided to move on with another helpdesk tool). We could reach all the records easily, I can say that.

loved this app and simplicity and it is pretty simple

there is nothing to disclike so not much

i m using it on day to day basis

Personal approach, quick development of additional features

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

Customer support

Customers can reach out to my company 24/7. We do a lot of international business and Live help is a big help with international clients.

The software/operator panel can be slow (like an old computer).

We do a lot of international business and Live help is a big help with international clients. It has also made it easier and faster for a client to contact our support department.

Overall layout, user friendly excellent tool

Customer support not fantastic, although acceptable

helpdesk ticket problems can be solved but not always as quick as I would like

It has some good features like monitoring clients in real time and the multitasking of chatting at the same time.

I did not really integrate with our system as well as some of the other chat systems out there.

All different departments to offer chat to our clients

I like the Chat ticket portal, which serves in place of email.

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

I have not yet solved any major business problems with LiveHelpNow.

The template responses. And I lie being able to respond to customers on demand. I think this can save or close a deal.

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

Customer service response is quicker.

The support team is pretty responsive and helpful.

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different types of chats on different pages with different access times.

We use chat to work with prospects real-time.

It's easy to communicate with customers who need help The pops ups are impossible to ignore - this is a good thing!

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an administrator, even though I'm also a Tech Support member.

We implemented chat for marketing and inbound sales reasons initially. My department, Tech Support/Client Services, set up a separate click to chat for our specific customers who were cancelling. A rescue effort. The problem is the chat goes to the wrong department and doesn't allow me to access it. While I'm sure it's a user configuration error on my part, I can't find an email/contact information to get assistance.