GoSite Reviews & Product Details

The ease of use to manage multiple locations from one spot. Hours have been all over the place in 2020, and I've been able to easily update all of our listings using GoSite as needed.

Could have better reporting functionality. Placement pulls Google metrics - may be valuable to other clients (as well as us) if we could have metrics from other listings.

We've saved countless hours in updating hours alone using GoSite. A hidden benefit is the account management team - we have monthly calls to learn best practices, such as using Google Posts, images, updated algorithms ect.

The best part about GoSite is replying to reviews. My dashboard has all of my reviews from Google, Facebook and Yelp and I can respond to all of them right there. It has made it so much easier to actually see all of my new reviews and reply to every single one. I even get notified whenever a new one comes in. Our ranking has gone up too since I started managing reviews better.

GoSite doesn't pull my Homeadvisor reviews into the dashboard which is where I get the majority of my reviews. I can still generate new reviews through GoSite but I still have to log into my Homeadvisor account to respond to those reviews. It would be nice to ALL of them in one place.

I use to not manage reviews very often because it took too long and I hated having to log into my Yelp account, then Google, etc. Since I can look at most of them in my dashboard and respond to them it has saved me time and I am managing them much better than I was before GoSite.

Being able to manage Google, Apple Maps, Bing, Yelp, and a whole host of other online review and search sites from one dashboard. The text review generation has improved our customer feedback loop internally and boosted our online ratings leading to more calls and website visits across our locations. Replying to reviews is also simple to do across Google, Facebook, & Yelp. Text to chat has increased our website conversion 3x and allows our sales reps to follow up via text and convert quicker even if we receive messages after hours. Being able to post photos of jobs from a location level has also been a value add. The support team and my account manager has also been a valuable resource sharing what has worked best for other clients.

I wish we could do auto-reminders for people who didn't leave a review the first time.

Building new listings and ensuring accurate branding and optimization for all our services across all consumer search sites. We bought because we really needed to boost our online reviews and now we have over 200% more reviews and are getting real time customer feedback on what is and isn't working across our locations. Overall business needs are growing market share, streamlining internal operations, and improving customer experience.

It's hard to narrow down just one favorite. We use Placement, Reviews and Messenger. GoSite's Placement tool (specifically the Bulk Update button) allows me to update hours across all my locations and all of their associated listings. Very convenient and saves my team countless hours of manual labor each month. Also, the Account Management team is fantastic! They are helpful, accommodating, and willing to help with strategy as needed.

Metrics could be made more robust, however, overall an excellent product! I've noticed the tool add more features since I've signed on. Hopefully metrics will be on the up and coming feature launch?

Updating accurate online listings in real-time...Prior to GoSite, we managed all our listings manually which could take several hours each week. Now with just a couple clicks I can make any changes to all of our locations and their associated listings. In addition, we're using GoSite reviews to generate monthly review campaigns. We've seen an influx of positive reviews come in since deploying the product.

The reviews tool has made such a huge difference for us! We're getting more feedback very week and managing our reviews in one spot has saved us so much time. The team has also been a huge help. Our account manager has been great too!

It was a lot to take in at first and there's some features we'd like to see be added, but I think they're working on a number of them.

We struggled with responding to all of our reviews mostly because it just took so long to find all of them to reply to. GoSite has solved this problem for us in less than a month. We've also been able to make sure our business hours are correct everywhere in one hub instead of having to track down all of our stores sites.

Their solution saved our team countless hours every month and had a noticeable impact on our online traffic as well as customer experience feedback loops. The solution is truly backed up by heroic customer support as well. I recommend them as a great partner for anyone looking to optimize their multi-location brand online.

One minor hiccup during implementation, but my account manager jumped in and resolved the issue in under a week. Turned my negative into a positive.

GoSite saved my team manual work hours, improved customer experience, and boosted local Google visibility for some of our lesser-known products.

Having all of my reviews, social media messages and appointments in one place

The mobile app can be a bit slow and wonky at times

Having only one place to view all customer-related parts of my business I work for so I don't overlook any interactions that can impact the company

We use them for managing our business profiles and reviews only. As we already have a new website from another developer. While the GoSite platform makes it easy to update all 70+ platforms for your local business listing, it’s their team that makes the product great! From the demo phase all the way through, their staff is super responsive. We’ve had the product for over a year, and still have a monthly check-in. The platform allows you the ability to manage your reviews on Facebook, Google, and now Yelp (only) but they update your listing on all platforms with a push. You can add images, videos, social posts, and other updates (like hours), individually or in a “bulk” move. The software also allows you to have review campaigns that you can initiate through a website widget or link via email. I have access to the platform but find that on most occasions, their team handles location updates, along with other requests, for me. They’ve even customized reporting that I can share with my teams. They put the “Go” in Go Site, so that I don’t have to and it’s been a huge relief. Thank you for your service and product tools.

I wish the custom review widget that you can put on your website was a little smaller or more customizable on the user end. It is very big and only shows the latest review for that branch (but it does include the total stars). We opted not to use it in case there ever was a negative comment, we didn't want that lingering on a page. We also wanted to manage the color and size. The team really did make a lot of edits to it, trying to accommodate what I needed at the time. I suggested it in enhancements and we will most likely use their "links" instead of the widget to initiate review campaigns later on. :)

Keeping up with 16 local listings on 70+ platforms. One place to do it in. Having a single place, great support, and a good reporting metric has been helpful.

Ease of use of software - haven’t been using long and very easy to pick up

The way reviews are shown - wish there was a way to see all reviews, not separated positive and negative

Easy to respond to all customers - helps manaage our google my business and seo

Great feature set for the cost. Company seems to be constantly adding to their suite.

Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I didn't want employees being able to manage reviews, just send out text/email messages requesting them. This was unable to happen). Within a month of having the software, I had a list of issues that I sent to support (the order of review sites was never correct, it autocorrected spellings on things that were already correct into incorrect grammar without being able to revise, etc). Support was wildly unresponsive. I submitted multiple tickets (for these same problems) and only got resolutions 3 months AFTER my year-long subscription expired. I wasted a whole bunch of money on software that never worked. And then they sent harassing emails saying I owed them money. Absolutely ridiculous. Please note, when I was able to actually speak to someone they were very nice. I just think the company has expanded too quickly into too many features without first working out the bugs on what they already have. Their staff is likely just overwhelmed and overworked to the point where nobody is really sure what is going on. That is my best guess as to the causes of the above.

A single portal to help improve the online reputation (reviews, directory listings) of a major client.