LiveHelpNow Reviews & Product Details

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

On some occasions, our customers say their chat gets cut off (not agent ending conversation). I believe this might have been due to users that try to use chat through mobile devices?

Answer the quick type calls. In the winter, we receive double the amount of calls we do in the summer. We sometimes aren't able to answer all phones calls in a timely manner, so the chat service let's customers who do not need troubleshooting assistance, a quick way to contact our support team for their general questions.

LiveHelpNow is quick, clean and easy to use. Our clients like the fact that we're right there, willing to answer their questions or help them figure out how to do something.

There's not much I don't like about LiveHelp Now. It works efficiently and is easy to customize.

We have a new registration system, and a lot of our students need help getting into the system once some time has gone by, they forget their user name/password. I can look up their information and give it to them while chatting, only takes a minute.

knowing in real-time what is happening on our site

would like to be able to download history into excel for analysis. I do it now but it is a horrific task

manage adwords campaign

The implementation and ease of use for the application is tops. Very user friendly

Wish reporting was a bit more robust. It capture the basics. I would like to see more user level detail.

No problems. This platform has expanded our service capabilities and enhanced our customer contact. All love this product.

I like the operator and admin panel. I keep the live visitors up on my screen at all times to see what's happening on our site.

I haven't found anything with the program that I dislike.

It's easier for our customers to chat with us than it is to call in. Sometimes they can get their questions answered faster.

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Waiting in queue user interface could be built better but sinceit can be customized i would recoemmned it.

Customer service witht he live chat option to get answers or resolution you would traditioanlly get over the phone.

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert to receive answers from.

Nothing really it’s what it should be. I appreciate the help. I think as technology becomes more broadened I see video technology being more incorporated into the program.

Customer billing, technical assistance, and customer assistance. Within submitting my initial chat and set of questions they are able to carefully analyze my needs. From here they were able to provide me with how tos in order to fulfill from there.

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

We haven't found anything yet to complain about with this product.

Increasing customer satisfaction and conversions.

Very simple to get up and running and no learning curve needed.

Support was slow to respond when adding new users.

Live chat integration

Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us

I haven't find anything wrong with the application

Is being used for sales wnquiries and sales support

I like that the help is instant & more fast paced response than other programs we have.

I don't have any specific dislikes using this program. I am fairly new with it as well.

The business problems we are solving are problems we have on the job Fein not having enough training. The benefits I realized is people are able to receive the help they need much easier.

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

I like everything it is a very complex and great system.

solving technical issues with our system.

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

I find that live chat sometimes has a lag. I will get notification that someone new has started a chat but will not see it on the page for a few seconds, which in customer service is a long time.

It is a great resource for us. It saves lots of time for the Admins who contact us directly for assistance rather than calling our 800 number then reaching us.

I really like the option for "Login/Online on Startup" and love the notification features.

I can't think of anything I dislike about this product.

I do tech support and having the online chat feature provides more flexibility and more opportunities for our customers to get help.

chat is great. I would like to have spanish support.

cannot stop sound or temporally block users.

more sales.

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and industry. Other vendors make everything difficult and seem to want to go down the 3rd party route a lot of the time.

I would have to say the UI was looking a bit dated, but this is being worked on as we speak and should sorted shortly.

Unifying multiple brands under one service system. A service system that talks to our parent CRM very well, and let's us route inbound contacts based on this, as well as sending copies of conversations back to our CRM contact records.

Easy of use and features are very good for the price.

Reporting, reporting, reporting! Especially automated reporting via FTP sights.

Providing a full digital experience.

API for customized integration. Comprehensive reports and analytics

Seems the custom window triggers automatically w/o a pre-chat form

mobile based live chat. BI and API integrations with backend CRM

easy to implement, support is easy to access, fast, and helpful

at times the service has weird behavior, the desktop alerter does not auto update

we use it for online chat, it helps to minimize our phone support, we have seen a drop in phone calls and an increase in online chat

I like the fact that it can be browser based since being swallowed by a large corporation limits us to specific software.

When handling tickets chat notifications should still be available.

Tickets are great for after work hours for following up with clients the next business day.