JivoChat Reviews & Product Details

Great way to drum up customers and clients

The only downside is that it's harder to get free time with people contacting so often!

Answering customer questions and bringing queries to closure

it is easy to use, integrated into our system, helped us to grab more leads and in turn customers.

Customer support is not 24x7 and we have to wait for 18 to 24 hours to get the support as we work in Australia.

We are able to grab more customer through chat, increased inbound leads, easy sales.

My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents.

I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal.

It's great to have one channel for all our Facebook messages, Instagram messages, website chats, etc. Instead of monitoring multiple websites, it's all in one place and that's a great time saver! Especially during COVID when we're short-staffed and no one has much time to spare.

The UI and UX is really nice, it makes everything so easy to understand and use, also, the chat widget looks great on the website

I don't dislike anything, but it would be great if they could implement an advanced ticketing system

I wanted to have an easy way to chat with potential customers

Super impressed with this sophisticated live chat system and pleasantly surprised to see it has a call-back system. I like the call back feature the most, but it has a fantastic amount of features, the ability to connect to multiple platforms, and I am really looking forward to the ability to take payments; that is a real winner!! As an agency, we have seen huge benefits installing live chat has had on our client's websites...it is an absolute no-brainer for increasing lead generation and sales from your website.

There are no downsides to using Jivochat.

The problems we are solving with live chat is generating leads from our website. We have also starting installing it on our clients websites and helping them generate more leads. It also integrates with Zoho so for our client leads can go straight into their CRM which is a real bonus. Another great things is ability to choose sales or support in the chat window so chats go to the right team member/s.

Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also.

UI is a bit plain and somewhat dated. However, it is very simple to use. So I cannot really complain.

We work much more efficiently with the all the social media channels integrated into one platform to work with in addition to the built-in CRM and the teamchat function. It works even better than using the FB page messenger/Biz Suite.

It is a software that I personally love because I can track all of the clients instantly, I can perform call routing, record calls, JivoChat has a very friendly interface. The work teams maintain communication through Jivo Chat because it is easier to organize our chats and find previous conversations more easily, it is really much easier to share documents and relevant information about our work.

I really do not find anything negative, it is a very useful tool when you have to serve your customers in different applications.

JivoChat is a tool that has made my life easier, I can contact my clients and through online chat, calls, facebook and instant telegram, I like that I can see when a client is writing, it is very easy to find the chats that I have had previously With each client, it has made my life in a brilliant way, I love the option that the phone has when a call is on hold, we can put music on hold and it makes it more relaxing for the client to wait for attention. I really love Jivo Chat.

La razón principal por la que implementé JivoChat en el sitio web de mi organización es porque tiene una aplicación de escritorio para Windows, que es el sistema operativo que utilizo a diario. Además, también me agrada el hecho de que la aplicación también se pueda gestionar a través de la web. Las otras razones por las que me gustan JivoChat son: * Tiene una función para conectar un teléfono corporativo para recibir llamadas directamente desde la aplicación * Tiene una herramienta de análisis para hacer seguimiento a los visitantes. * Me permite descargar datos de los clientes en Excel o CSV. * Puedo posicionar el chat en el sitio web en la ubicación que desee. * Puedo crear botones pre-chat, de modo que pueda ahorrar tiempo a los clientes.

No me disgusta nada en absoluto. JivoChat es un servicio de chat en vivo completamente gratuito con funciones de llamadas, análisis de tráfico web y aplicaciones para distintas plataformas como Windows, Linux, macOS.

Anteriormente los clientes solo podían comunicarse con nosotros a través del correo electrónico o llamadas, por lo que decidimos implementar JivoChat para ofrecer un servicio de chat en vivo. Los beneficios han sido los siguientes: * JivoChat fue muy fácil de instalar, solo tomó unos minutos insertar el código de la aplicación en nuestro sitio web. * Podemos responder rápidamente a los clientes que tienen dudas con respecto a nuestro producto, lo que ha aumentado considerablemente nuestras ventas. * JivoChat permite descargar datos de los clientes, lo que nos ha brindado la oportunidad de crear una base de datos de clientes. * Con su aplicación de escritorio para Windows, podemos trabajar cómodamente y estar alerta a sus notificaciones de mensajes.

JivoChat is an extremely useful tool especially for companies that provides efficient communication with my clients and work team through live chat, telephone, email, social networks, the latter is the best of this service because I can share my advertising accurately. with my client contacts on my personal and company social networks

JivoChat is a tool with a very friendly interface which is very good for working and keeping your team and customers informed

It is a tool that gives me everything I need in a single Software, its interface is very intuitive so it is easy to use it and in addition to all it has options of use that I love as for example I can be disconnected and see the documents to collect potential clients on my site, perform chat and messaging searches, with your calendar service I can schedule my meetings and synchronized tasks so that everything is under control, with my work team I can reach the debate and make information compatible with documents, files that with all the security stored in JivoChat is excellent for companies around kind

Jivo Chat is a multi-channel communication tool that allows me to be connected to a large group of people from anywhere in the world, the best thing about Jivo Chat is that through its chat automation I can hook customers and provide the best service while I find potential clients

Jivo Chat is a safe alternative to share important information, talk with your clients and your team. maintain a management of all clients in different social networks in one tool, I have never had problems with Jivo Chat and I hope to never have them

Jivo Chat gives me the possibility to invite other people to chat and get quick phrases for conversations, send quick files and at the same time monitor who visits my sites, what attracts me most to Jivo Chat that no other Software has is the Quick connection With my clients of their through their social networks, such as Facebook, Instagram and Telegram, for me it is an advantage to have all my clients in my various networks in one tool, it saves me a lot of time, its integration with CRM helps me to Manage my sales easily and safely, I can generate my contacts through email conversations and manage my files and documents easily and all in one software.

Es una herramienta empresarial que me permite estar comunicado con todos mis clientes que tengo como contacto es mis diversas redes sociales, plataformas de correo electrónico entre otros, de manera eficiente y de calidad

No tengo quejas del servicio es excelente y con una calidad de voz y vídeo.

Es una herramienta que me permite comunicarme con los clientes que visitan mi pagina web, facebook, contactos movil y correo electrónico. JivoChat me permite estar comunicado con todos mis clientes en una sola aplicación, cuando no tengo mi PC cerca y deseo comunicarme desde otro dispositivo no tengo que descargar la App simplemente trabajo desde la web y con su sistema de seguridad me hace sentir confiada de navegar y comunicarme a través de JivoChat, me encata esta herramienta si interfaz muy intuitiva y y sencilla, sus integraciones con diversos sistemas operaativos la hace muy atractiva.

We like JivoChat a lot because it has made it easier for our company to improve communication with our customers. With JivoChat we can talk in real time, provide support, assistance and answer any question or inquire through the chat, as well as mobile messaging or VoIP calls. It is a program that was very easy to install on our website, we use Wordpress but we know that it can also be used in Wix. Its panel is very intuitive and it is also very easy to use.

Since we used JivoChat no major bugs or problems have been presented, so really up to now we have nothing bad to say about this program. It is very good and fulfills everything it promises. It is a 100% reliable program.

In direct communication with our visitors to the web is what we have benefited most, with JivoChat we can talk with our customers through chat, as at the same time with the ticket system, also integrating it with a phone number we can activate VoIP calls and also mobile messaging. The best thing is that this chat is not annoying for the client, it does not have to indicate name or email to write us, just open the chat, write us and go! It is also very useful your option to block annoying users, set up frequent questions to have ready answers.

Jivo try to implement and combine the best feature from over CRM managing system. If you need complexity integrity with less knowledge of coding nor support systems, Jivo Chat is the answer! Why, they integrate all platform you need with 3 steps; login to the platform and connect their engine. It superb easy! Why I am telling this, Im own startup and we need to integrate modern and new customer experience. I've been told about Jivo, with less than a hour, we successfully integrate Jivo Chat to all cross platform. Funnelling to a single app called Jivo. Now you know your visitor infos and can treat them as your friend.

Well, all similar app have pros and con. Jivo Chat staffs treat me and my company as their new friend. I am personally just do not like when ticket support been delivered you will get someone else to assist you, In marketing and customer field, we have been study that we have to assist customer as their person in charge ,so the bounding chemistry will gained, rather transfer them to others. Even other supports still give their best shot to assist me, I just hope Jivo can make new feature to bound" the chemistry" with customer as they promises.

We need a tools who can act as a bridge and solve the "IT" problems. We are not a big company, just a startup ho trying to reach the customer with different way. Pricing (their plans), product (features), and Place (platform) its majority problem for similar apps. But Jivo Chat solve the problems like you share the problem with your friend. They know for sure what the best solutions for you.

In our company we love to use JivoChat to communicate with all our clients, we can chat live and instantly no matter the country from where they visit us on our website. It is very easy to install, we just register, we personalize in chat and we install the code in our web and you're done! To use! And what we like the most is that it helps us increase sales.

All our experience with Jivochat has been positive, complies with everything it promises and for the moment it has not presented faults or errors. We recommend using this program 100% and although it is a relatively new program in comparison with other similar programs and that have more time on the market, JivoChat certainly deserves an opportunity in your company.

In what most benefits our company is to gather new customers, increase sales and profits by increasing the contracting of our services with JivoChat. This program is not only a live chat system, it also offers integration to the email something that is very good to keep records and chat reports. It helps us to configure programmed or most frequent answers to always provide answers to our visitors.

What we like most about JivoChat is its great live chat system, we can talk with our current and future customers at any time, instantly, no matter where they are. We also like your VoIP telephony system and integration with mail system. It is very easy to use and install, in addition to which your customizable system adapts to our company.

Since we have been using JivoChat on our website, it has behaved very well, it has not presented any errors, no errors, no problems. Therefore we have nothing bad to say about this program.

Sales, many positive sales, that is what we have benefited most in our company since we used JivoChat, we can communicate with all our customers with their live chat and in the same way with their VoIP telephony system, which means that communication with our customers is closer and friendly, because we can solve all your doubts and get potential customers and secure sales.

In our company we take as one of our main pillars the importance of communication with the client and JivoChat understands us completely, this is a really effective livechat, easy to handle and very elegant, that adapts very easily in the pages in which implements, in addition to this as a means of communication between us and the client the conversation flows very fast and by this we mean that the entry and sending of messages is extremely fast and our users have said they are very comfortable with JivoChat since we implemented it, The best part is that it is for a very affordable price.

With JivoChat we are very happy to be able to say with bases that we have not had any problem or inconvenience that has been presented to us in the time we have been using it since it has done a great job, and in such a case of finding ourselves with an error we are willing to do a constructive criticism to contribute to the improvement of the service.

With JivoChat we have been able to solve many problems with its excellent service since as we have said before for us communication and customer service is of great importance but the real problem lies in what is the best means to achieve good communication, and With the arrival of JivoChat we realized that it was what we were looking for. Thanks to this we can answer the client practically instantly since not only the messages arrive quickly to us but also this one offers us a view of what the user is writing before we send it which helps us to think in advance about the answer that will be given, another of its great features is the automatic response that can be scheduled for when none of the customer assistance workers is available, which helps us a lot to control the situation in those cases while waiting someone who serves the customer, finally we could not stop mentioning their mobile application that helps us to serve the customer from anywhere without any problem.

We made a long evaluation about which live chat program to use and JivoChat is the one we liked the most, it is modern, updated, it adapts a lot to our website and company, and it helps us in the most important thing that is being able to communicate with our clients. or future clients to attend their programs, concerns or quotations.

So far there is something we do not like about this program, we believe that it complies with everything it promises, it stays updated, it has very accessible prices and good support.

Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution.

In our company we needed a program that would allow us to provide fast and excellent communication in real time, in addition to being modern, current, easy to use and easily implemented on our website, this we could find in JivoChat, it is an online chat program that we do not love and that allows us to communicate with our clients no matter the country where they write us, with JivoChat we are always online.

At the moment there is nothing negative that I can say about this program, it complies with what it promises, it has an excellent price (and a free plan), good support and in several languages (Spanish and English), it is modern, easy to use and install. JivoChat is very good in spite of the short time in the market and while it continues like this we do not have something negative to say.

In what we benefit the most is the fast and fluid communication we have with our customers and those who visit our website and write us for a quote, question or assistance. Another thing that we have not benefited from is the easy and fast integration with Messenger, this great thing that allows us to provide response from that messaging through the JivoChat panel, this way we saved time and we can give immediate answers. We also use your mobile application, since it does not allow you to be online and respond from anywhere, and in any case at night we can leave activated the automated chat with answers already prepared for the most frequent questions.

JivoChat we like because it allows us to communicate with our customers live, in addition to that we can monitor visitors and history of visits. It is very easy to install and configure as well as to use it. Its platform is modern, simple and very simple with all the necessary options to provide a good experience in the chat. No matter the place or language in which they visit us or write to us, with JivoChat we are always available and with your translator we can communicate.

So far, there is really nothing wrong with this tool, JivoChat fulfills everything it promises in its features. We can only mention that when there are updates for a few moments it can present failures but it is simply because of the update, then it works great.

With JivoChat we have benefited too much, we started using your free plan and then we changed to the payment plan that offers more features (we needed to integrate more agents), with this program we increase sales and income. We also make an easy and fast integration with Facebook Messenger and in this way we manage the messages of our Facebook social page and the messages on our website from JivoChat.

What we love most about JivoChat is that it complies with what is most important and essential, and that is to be able to communicate with our customers and the best thing is that it is REAL TIME! No matter the country, the time, we can simply communicate with them, provide support, and sales budget. Its design is modern, it is adaptable, it is very easy to install on the web and easy to use.

Since we used JivoChat we have not had any problems, the program has worked correctly and the support is always attentive to anything that comes our way.

In what more our company has benefited, is in the increase of sales, since through our chat (with JivoChat), we can specify them, and even encourage sales, since it has an "invitation to chat" what which helps us to get the attention of the potential customer or potential buyer. It also has an excellent integration with Facebook Messenger and Telegram something that allows us to respond from the same place, which saves us some time and work. And finally we can mention that it has a tool that allows us to see what the visitor writes on the web before sending it, which allows us to be prepared to give a faster response or solution.