BugHerd Reviews & Product Details

I loved BugHerd's ease of use once I figured out the login. It was intuitive, great for a visual and kinesthetic learner like me, and functioned mostly as expected.

Sometimes I would leave a comment on a photo and the bug would place itself on a different random part of the page. Installing and logging in the first time required some IT support.

I got my new website up and running perfectly on time! It was much easier for me to process and provide the feedback all at once (vs. the old way: several email exchanges back and forth).

I like the screenshot and video recording capability the best.

I dislike that when reviewing mobile it's hard to capture the bugs because of the lack of screen left when the tool is being used.

We ere trying to solve having duplicate comments and a long running spreadsheet where you can't see all the comments. It provides a nice view of all the comments and let's developers and clients comment back.

Bugherd makes it easy for multiple team members to review development or live website environments and leave feedback. The point and clickability to show what needs to change and ability to attach files is a game-changer.

The downside of using BugHerd is that it can get crowded with tasks that cannot always be closed right away, but they have done several updates to change the dashboard interface and make things easier to manage.

We are solving the problem of clients wanting to give feedback on the website but not being able to point to the exact page, module or feature. BugHerd allows them to give us direct feedback and lets us track internally which projects need to be worked on first.

I like the fact that this tool integrates to a website by adding a chrome extension. Once you install the extension you can start marking bugs that need fixes and you can tag individuals.

The fact that this doesn't integrate to a time tracker like Everhour or Harvest and you need to keep a record of your working hours manually

When building or redesigning a website, bugs can be marked/tagged in a table and these can be assigned to other members/users. The table has stages: backlog, to-do, doing, done, archived and there is also an option to custom these.

Looks liek a scrum board, but allows to see defects on the actual website

I have been very happy with everything this product offers

Providing stakeholders with a visual of the issues

Bugherd streamlines the quality analysis and control of our design and website builds internally and externally. We are able to makensuggested changes and tweaks to our own site as a collaborative team in addition to QAing client website builds with multiple team members working at once.

So far we haven't had much complaints from the platform itself. It gets the job done.

Bugherd streamlines our pretty heavy QA process and allows our clients the ability to mark areas of concern and our team edit on the fly from various locations throughout the US and abroad (one team member travels extensively).

BugHerd completely changed our project feedback loop with our customers and internal project stakeholders. The system provides a painless experience for our clients to deliver feedback on Website projects - not just bugs, but also for noting content changes (text and imagery) and functionality requests. It's simple enough for non-technical users, and advanced enough to be useful to our developers, content managers, and designers. It also provides us with detailed browser/viewport/OS information that our customers wouldn't otherwise provide to us without request.

The one disadvantage is the lack of a two-way integration with JIRA. This is minor, however. Any issues we've had, in terms of usability and functionality, have been promptly addressed by the BugHerd team.

BugHerd has eliminated long chains of feedback emails between our team and customers. This has enabled us to build out websites more quickly and simultaneously increased our quality. Previously, we would send a developed website to our customer and solicit their feedback. We would typically receive dozens of emails or Word documents, all formatted differently, with lists of changes. These included tweaks to text content, imagery, functionality problems, and new functionality requests. BugHerd, on average, saves about a week of time in our post-production stages. Our customers even find it so user friendly that they adopt the product for internal feedback.

It's beneficial for communicating and tracking all of bugs that your team has captured. It makes our QA process much more efficient than capturing bugs in email flows, and allows the whole team, plus the client to work collaboratively.

Sometimes, Bugherd doesn't work when we're trying to review a site in mobile view on inspector which prevents us from fully reviewing the site.

It makes our QA process much more streamlined and efficient, as the whole team can track everything rather than issues getting lost in emails.

Simple to configure/install does what we need and is also really simple to use for our client

Sometimes it's blocked by adblockers users.

Quality control over our website

The possibility for my clients to use it and pin point their comments rather than sending many many emails.

It could refresh itself automatically, I need to refresh my browser page to be sure it's uptodate.

Managing comments, design and functions on websites for clients, Quality control process is easier that way.

I like how it's easy to use, and that you can invite guests and they can also drop updates into Bugherd for website updates.

There's really nothing I dislike about Bugherd

You can add the Bugherd extension to your browser, and then easily connect any website to it. You can then drop comments anywhere on a webpage, and the team that monitors Bugherd will see your comments. You can also add attachments into the comments which is really helpful.

It's a fast and easy way to log bugs on a project. The ability to record short videos and attached screenshots for context is great, and the technical data captured around the browser, resolution, etc. makes troubleshooting a breeze.

There are a few little interface things that could use some help - sometimes tabbing between fields doesn't work quite as smoothly as I'd expect, and I end up doing a bit of rage clicking to open up the dropdown I want (assignee, status, etc.). Additionally, the latest bigger update to the sidebar introduced some annoying ticks where the cursor will move around when trying to enter a bug description. Even with these flaws, the overall platform is great.

I mean, it just does what it says on the label very well. Capturing bugs quickly and easily, organizing them, prioritizing them, getting them assigned... it's anything I think we could need from this type of service.

Bugherd is intuitive to use for Designers and Developers alike.

As yet, I've not found anything to dislike about this product.

It enables all involved, from the designer to the client to collaborate on feedback, leave comments and resolve issues quickly with complete clarification.

Screenshots of each bug help identify exactly what is wrong with a given web page. This helps the dev get in and resolve the issue quickly and efficiently.

the pricing has gotten a bit steep. I started when it was like $10 a month. Now I am spending almost $100.

The problem I am solving with Bugherd is the ability to find, track and resolve bugs as reasonably as possible. The benefit is that I don't have to track bugs in a spreadsheet or other crazy, non-intuative way.

It's easy to use and has a very user friendly interface. UI is very smooth and doesn't lag.

It can get a few more integrations. And pricing can be a bit less.

We collaborate being a remote team and it really helps.

The ease of use from installing it on the site to the smart and intuitive UI to capture your feedback. I also love how it captures your browser, OS, etc and has the ability to provide screen grabs.

I feel sometimes it slows down the site speed. Maybe the JS is a little heavy? Not really sure.

Saving time consolidating and organizing feedback. Easy for testers to see each others' feedback. Also provides a streamlined way to assign feedback to devs for bug fixes and update

The user interface is nice; the chrome extension is great.

Not too much, to be honest. It's a really nice product!

Quickly identifying bugs / changes required for our sites, collaborating with numerous individual across departments.

Bugherd is an excellent visual for task management to connect design and dev teams with clients and project managers. Point and click annotation that allows dev teams to see important details like exact page location and browser and screen details is invaluable.

There isn't a perfect JIRA integration but that's it. It's otherwise perfect!

It has always been difficult communicating with clients on technical matters and Bugherd allows them to skip describing where things are on a page or what page elements they're referring to. They just point, click, and request a change in plain language. This saves so much time and grief for both our teams and our client.

Made seeing which task were assigned to me very easy. Good organizational tool.

The set up we had ran excruciatingly slow and crashed often.

Coordinating efforts with a 3rd party team.