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SMTP.com
Exceptional Email Deliverability
3.6
(38)
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SMTP.com Reviews & Product Details

SMTP.com Overview
What is SMTP.com?

We are the industry leader in deliverability. Experience SMTP.com for yourself to see why our customers love us, and why those who leave often come back.

Company J2 Global, Inc.
Year founded 1998
Company size 1001-5000 employees
Headquarters Los Angeles, California, United States
Social Media
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SMTP.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
SMTP.com Features
A/B Testing
API Integration
Analytics/Reporting
Attachment Support
Bounce Management
Contact Management
Content Filtering
Custom Domains
DKIM & SPF Setup
Dedicated IPs
Delivery Optimization
Dynamic Content
Email Authentication
Email Encryption
Email Queuing
Email Scheduling
Email Template Management
Email Tracking
GDPR Compliance
Geolocation Tracking
Link Tracking
Multi-User Access
Multilingual Support
Personalization
Real-time Notifications
SMTP Relay
Spam Testing
Subaccount Management
Transactional SMS
Webhooks
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 14, 2024
SMTP.com Logo
38 SMTP.com Reviews
3.6 out of 5
Mid Market (51-1000 emp.)
Feb 06, 2024
 Source
Overall Rating:
5.0
DHAKSHINMURTHY R. avatar
Dhakshinmurthy R.
Recruitment Associate
Share
"Prevention tool"
What do you like best about SMTP.com?

It aids to weed out fake email IDs which makes the Campaign more efficient and fool proof. integrating it is also easy.

What do you dislike about SMTP.com?

Pricing can be pulled down a little and on the technical side seems fine.

What problems is SMTP.com solving and how is that benefiting you?

Campaign running is made easier for me and details metrics also available for reference

Mid Market (51-1000 emp.)
Feb 02, 2024
 Source
Overall Rating:
5.0
Jerin C. avatar
Jerin C.
Human Resources Manager
Share
"Best Targeting Email Marketing Tool"
What do you like best about SMTP.com?

SMTP is very useful in sending mail to the target audience more effectively and has a higher delivery ratio when compared with other competitors.

What do you dislike about SMTP.com?

There is not much issue with SMTP so far going good.

What problems is SMTP.com solving and how is that benefiting you?

SMTP helps us to send messages to genuine or valid email ids. SMTP is benefitting us in making more profit by providing more ROI.

Mid Market (51-1000 emp.)
Jan 29, 2024
 Source
Overall Rating:
5.0
Jerryton S. avatar
Jerryton S.
Founder And Ceo
Share
"Best platform to prevent email spam"
What do you like best about SMTP.com?

It helps me send emails to my subscriber inboxes. The detailed reporting and dashboards are highly insights full

What do you dislike about SMTP.com?

They dont have any cons at this moment it is the best platform to prevent spam rates

What problems is SMTP.com solving and how is that benefiting you?

It helps me reach my emails to my subscribers inbox rather than promotional or spam folders

Mid Market (51-1000 emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
YK
Yogesh K.
Digital Marketing Executive
Share
"SMTP.com: The Email Delivery Champion for Businesses"
What do you like best about SMTP.com?

Simple and user-friendly interface Additional features

What do you dislike about SMTP.com?

The free plan has significant restrictions on email volume and features, making it less usable for many potential users.

What problems is SMTP.com solving and how is that benefiting you?

SMTP.com utilizes its robust infrastructure and anti-spam measures to ensure high email deliverability, reaching your intended recipients.

Mid Market (51-1000 emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
PK
Pratik K.
Lead Generation Executive
Share
"High Deliverability, Mixed Bag Customer Service"
What do you like best about SMTP.com?

SMTP.com is a powerful email relay service with excellent deliverability, ideal for businesses sending high volumes of email. However, mixed customer service reviews and higher pricing for low-volume users might deter some. Consider your email volume and preferred support quality before making a decision.

What do you dislike about SMTP.com?

Cost-effective for high-volume senders, SMTP.com's pricing might be high for businesses sending only a few thousand emails monthly. More affordable options exist for smaller volumes.

What problems is SMTP.com solving and how is that benefiting you?

One of the biggest challenges for businesses sending emails is ensuring they reach their intended recipients and avoid spam folders. SMTP.com tackles this by using dedicated, whitelisted IPs and robust infrastructure, boosting deliverability rates.

Small Business (50 or fewer emp.)
Oct 19, 2022
 Source
Overall Rating:
5.0
EM
Evan M.
Email Marketing And Campaigns Manager
Share
"great customer service"
What do you like best about SMTP.com?

They have quite an aggressive sales team but the level of support and expertise they have is amazing. We had deliverability issues with sparkpost before and they just shut down our account and with smtp folks we were able to quickly setup everything and have good results so far.

What do you dislike about SMTP.com?

aggressive sales team, No interface to manage email campaigns

What problems is SMTP.com solving and how is that benefiting you?

we were able to quickly integrate our legacy platform and they really helped us with configuration

Small Business (50 or fewer emp.)
Jul 20, 2018
 Source
Overall Rating:
5.0
Jack C. avatar
Jack C.
It Manager
Share
"Very good experience"
What do you like best about SMTP.com?

It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time

What do you dislike about SMTP.com?

The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts

What problems is SMTP.com solving and how is that benefiting you?

Sending marketing emails and promos, it's our to go service for sending mass email

Mid Market (51-1000 emp.)
Jul 06, 2018
 Source
Overall Rating:
5.0
DB
Debby B.
Founder
Share
"ease of use"
What do you like best about SMTP.com?

SMTP2GO is so easy to use and beneficial to our company

What do you dislike about SMTP.com?

there is nothing I dislike about SMTP. it is a great product in my opinion.

What problems is SMTP.com solving and how is that benefiting you?

we have direct deposit and this makes it so easy to get everyone their check stubs.

Small Business (50 or fewer emp.)
Dec 02, 2015
 Source
Overall Rating:
5.0
Nikita Z. avatar
Nikita Z.
Founder
Share
"Good Service"
What do you like best about SMTP.com?

Response time is very fast and service quality is on the very high level.

What do you dislike about SMTP.com?

Nothing to mention here, everything we needed has been met.

What problems is SMTP.com solving and how is that benefiting you?

They help us improve our deliverability and make sure our emails get through to inboxes.

Small Business (50 or fewer emp.)
Nov 20, 2015
 Source
Overall Rating:
5.0
LS
Leslie S.
Client Services/Production Manager
Share
"Fast and Helpful"
What do you like best about SMTP.com?

Service is fast, friendly and helpful. They're always willing to work with us to resolve any issues or improve our results.

What do you dislike about SMTP.com?

We are satisfied, this is not applicable

What problems is SMTP.com solving and how is that benefiting you?

They help us improve our deliverability and make sure our emails get through to inboxes.

Small Business (50 or fewer emp.)
Nov 20, 2015
 Source
Overall Rating:
5.0
SD
Sean D.
Founder
Share
"Great Service with Great Results"
What do you like best about SMTP.com?

The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble.

What do you dislike about SMTP.com?

We've been wholly satisfied with SMTP and their services. Nothing for me to put here.

What problems is SMTP.com solving and how is that benefiting you?

We've used a variety of ESPs and SMTP has continually yielded some of the best results. They help to insure that our mailings get to our customers.

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
4.5
Naga Phanindra N. avatar
Naga Phanindra N.
Hr Recruiter
Share
"Great Service to ensure emails get sent"
What do you like best about SMTP.com?

Excellent delivery rate for website and web application emails. Excellent documentation for api and resources

What do you dislike about SMTP.com?

No free plan to try out.need to have knowledge in i th for development to set things up.

What problems is SMTP.com solving and how is that benefiting you?

Deliverability is really quite good and this is always number one for me.

Mid Market (51-1000 emp.)
Jan 30, 2024
 Source
Overall Rating:
4.5
Sathish K. avatar
Sathish K.
Chief Manager Digital Marketing
Share
"The Best Email Spam Filter"
What do you like best about SMTP.com?

SMTP helps a lot for my team to filter spam email IDs and ensure in delivering the emailers to relevant and potential email IDs. With this, we are a able to execute campaigns effectively and show better results.

What do you dislike about SMTP.com?

We have not experienced anything negative about SMTP. So far everything is going good and we expect it continuous.

What problems is SMTP.com solving and how is that benefiting you?

We were having facing problems in reaching out to valid emails, excluding the spam email IDs. With SMTP we were able to achieve in excluding the spam IDs.

Small Business (50 or fewer emp.)
Jan 29, 2024
 Source
Overall Rating:
4.5
Manu G. avatar
Manu G.
Engineer Trainee
Share
"Best in delivering emails"
What do you like best about SMTP.com?

It been an year working on SMTP,so far my experience is very good It's easy to use and cam be integrated with most of the email platform

What do you dislike about SMTP.com?

It is bit expensive otherwise everything is good

What problems is SMTP.com solving and how is that benefiting you?

It is very much effective with email transfer My project deals with Smtp on daily basis

Small Business (50 or fewer emp.)
Jan 25, 2024
 Source
Overall Rating:
4.5
Himanshu B. avatar
Himanshu B.
Freelance
Share
"Really best in delivering emails, the sender reputation of IPs is good"
What do you like best about SMTP.com?

The most helpful thing is it's easy to use and can be integrated with the email platform I use. So I would definitely recommend it to anyone who needs an smtp service

What do you dislike about SMTP.com?

It's a bit expensive so that's a disadvantage

What problems is SMTP.com solving and how is that benefiting you?

It's helping sending emails at scale

Mid Market (51-1000 emp.)
Jan 18, 2024
 Source
Overall Rating:
4.5
Arpit G. avatar
Arpit G.
Senior Software Developer
Share
"Great Experience"
What do you like best about SMTP.com?

I liked their services, their UI to create email templates, campaigns to send emails

What do you dislike about SMTP.com?

sometimes emails are blocked by firewalls, text limit in the emails

What problems is SMTP.com solving and how is that benefiting you?

Smooth email delivery, userfriendly UI for all kinds of users

Small Business (50 or fewer emp.)
Mar 27, 2023
 Source
Overall Rating:
4.0
Aaron W. avatar
Aaron W.
Strategy Director &
Share
"Almost Always Dependable and Easy to Use"
What do you like best about SMTP.com?

What I like best about SMTP.com is that I don't have to worry about junky and spammy websites causing the shared IP address to get penalized. That was the most critical factor for me when it came to me choosing SMTP.com over a competitor.

What do you dislike about SMTP.com?

The two main dislikes I have at the moment are that SMTP.com doesn't have a more affordable plan, and it does go down for a few minutes every few months or so, which could equate to lost leads. I don't expect it to have a free version, but a plan for light use would be nice, as I don't think I will ever generate more than 1,000 emails in a month. Overall I don't think anyone can go wrong with signing up and incorporating SMTP.com into their website's tech stack.

What problems is SMTP.com solving and how is that benefiting you?

I am sending out notifications or web form submissions.

Small Business (50 or fewer emp.)
Nov 05, 2017
 Source
Overall Rating:
4.0
Gabriella H. avatar
Gabriella H.
Junior Marketing And Communications Specialist
Share
"Always delivers"
What do you like best about SMTP.com?

It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists.

What do you dislike about SMTP.com?

The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time period in one report, but right now it requires two reports to get all that data.

What problems is SMTP.com solving and how is that benefiting you?

They make sure the bulk email I send for my clients gets delivered. The high deliverability rates are the first step in achieving good ROI on email marketing campaigns. The reports they give me make sure I keep lists up to date and neer spam anyone.

Mid Market (51-1000 emp.)
May 24, 2016
 Source
Overall Rating:
4.0
Kaitlyn L. avatar
Kaitlyn L.
Systems Manager
Share
"Reliable service, Great Customer Service, beware if emailing @qq.com"
What do you like best about SMTP.com?

Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next. SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP.

What do you dislike about SMTP.com?

Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the domain limits the number of emails in a certain time-frame that it will accept from any single IP address. Being in a shared pool of IP addresses meant my single email to a @qq.com address was rejected. If you're planning to do business with China or have any Chinese contacts this will be a concern for you. We have not encountered this issues with other domains as of yet - we are still testing the shared IP address pool at the moment. Online set up guides were out of date, need to be kept current.

What problems is SMTP.com solving and how is that benefiting you?

Our email provider has a 70 email per address per half hour limit. We have hundreds of clients that we need to notify of payments on a single day. We needed a way to bypass that limit. Our database system was also experiencing errors when trying to send via our standard SMTP server, we needed a separate SMTP server to test the issue.

Mid Market (51-1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
3.5
Rahul Kumar J. avatar
Rahul Kumar J.
Mentor
Share
"Quick API integration"
What do you like best about SMTP.com?

Best part was a very seamless integration, also with regards to migration it was very smooth and fast.

What do you dislike about SMTP.com?

I think they can make their on-boarding flow more easier and simpler.

What problems is SMTP.com solving and how is that benefiting you?

The problem was tracking and scanning of all email communications which SMTP helped in solving

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