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Inbenta Chatbots Reviews & Product Details

Inbenta Chatbots Overview
What is Inbenta Chatbots?

Inbenta is a unique conversational AI platform built to help employees automate personalized interaction at scale with customers. The technology is made to provide quick and accurate answers, provide customers withhigh quality guides, allowing agents to deal with more complex queries. The goal is to improve service rates and improve user experience as well as boost sales.

Company Inbenta Holdings Inc.
Year founded 2005
Company size 51-200 employees
Headquarters Foster City, California, United States
Social Media
Linkedin | Twitter
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Inbenta Chatbots Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Inbenta Chatbots Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
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Inbenta Chatbots Integrations
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 21, 2024
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1 Inbenta Chatbots Review
4.0 out of 5
Mid Market (51-1000 emp.)
Nov 14, 2023
 Source
Overall Rating:
4.0
Bill A. avatar
Bill A.
Spanish Teacher
Share
"Excellent and intuitive chatbot solution"
What do you like best about Inbenta Chatbots?

It is fairly easy to use, and the multilingual support is truly impressive. Not too surprising for a company like Inbenta, as languagesare their bread and butter. Service and support have been great.

What do you dislike about Inbenta Chatbots?

Implementation was not cheap or terribly easy, but the software's features are worthwhile.

What problems is Inbenta Chatbots solving and how is that benefiting you?

Freeing up live-human resources so that they can focus on more revenue-generating tasks, rather than spend a lot of time answering basic questions.