Inbenta is a unique conversational AI platform built to help employees automate personalized interaction at scale with customers. The technology is made to provide quick and accurate answers, provide customers withhigh quality guides, allowing agents to deal with more complex queries. The goal is to improve service rates and improve user experience as well as boost sales.
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
It is fairly easy to use, and the multilingual support is truly impressive. Not too surprising for a company like Inbenta, as languagesare their bread and butter. Service and support have been great.
Implementation was not cheap or terribly easy, but the software's features are worthwhile.
Freeing up live-human resources so that they can focus on more revenue-generating tasks, rather than spend a lot of time answering basic questions.