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Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1
(942)
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Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
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Crevio
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5.0
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$29.00/month
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Ask Questions about Chatter
What Chatter is best for?
How does Chatter compare to ChatBot?
What are the pros and cons of Chatter?
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 21, 2025
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Aug 16, 2019
 Source
Overall Rating:
4.5
Jane L. avatar
Jane L.
Internet Sales Manager
Share
"Make New Relations with your Family, Colleagues, and Friends "
What do you like best about Chatter?

Chatter is a relationship enhancer, which means, we get new connections with different people using the app. Again, it acts as an internal communication aid in a company. Furthermore, the app assists in file sharing.

What do you dislike about Chatter?

Sometimes sharing large files is disturbing, that is, it becomes hard to upload them. And this means, the compatibility is not the best.

What problems is Chatter solving and how is that benefiting you?

We all need to express and explain ourselves. Chatter is the gadget to us both for business purposes or even for personal needs

Mid Market (51-1000 emp.)
Aug 08, 2019
 Source
Overall Rating:
4.5
Eliud W. avatar
Eliud W.
Business Specialist
Share
"CHATTER REVIEW"
What do you like best about Chatter?

I chose Chatter because of its communication features. I use Chatter to give updates to all workers in the organisation. For example if I need to give them a holiday, I just use Chatter to update them instead of calling them. In addition to that, when i wast to send a message to a group of workers, I just write and chose whom to follow the feed. With its amazing features, we were able to create groups whereby workers use it for discussion purposes

What do you dislike about Chatter?

So far I haven't experience any disadvantage in using Chatter. I have used it for 5 good month

What problems is Chatter solving and how is that benefiting you?

In our organisation, we use Chatter for many reasons because it is the best. We use it for group discussions, that is, during weekends and late evening. Also we use it to communicate in our organisation to be able to save time for other activities

Mid Market (51-1000 emp.)
Aug 07, 2019
 Source
Overall Rating:
4.5
Damaris M. avatar
Damaris M.
Sales Specialist
Share
"INTERNAL COMMUNICATION TOOL"
What do you like best about Chatter?

Chatter. This site is one of amazing sites I have ever known. With Chatter, I can send multiple messages at one hence saving a lot of time and cost. Also I can choose who to follow the feed. Communication in an organisation becomes impressive when all of you uses Chatter. This is because you can create a group for your organisation and use it to exchange ideas. This site is the best for sending and receiving messages

What do you dislike about Chatter?

With Chatter you have to be careful. You can miss a chatter and mayb it was an important, urgent or emergency from your boss.

What problems is Chatter solving and how is that benefiting you?

We have decided to use Chatter in our organisation to save time and cost. If you receive a chatter, you can reply it fast and easily then continue with your duty

Enterprise (> 1000 emp.)
Aug 06, 2019
 Source
Overall Rating:
4.5
Judy K. avatar
Judy K.
Management Information System Officer
Share
"Chat with Everyone in Your Organization using Chatter"
What do you like best about Chatter?

Chatter is a faster mode of communication in an organization setting, where no waste of time before conveying information from one place to the other. Friendliness design is also something that the vendor thought of very keenly, and we acknowledge it. And finally, there is activity feed on this app.

What do you dislike about Chatter?

On video conferencing, the developer of Chatter seem to have ignored this bit, and in the current world, it seems to be very critical for web conferencing and virtual meetings. If the developer focuses on this sector, everything concerning will be excellent.

What problems is Chatter solving and how is that benefiting you?

Internal discussions brings ideas together, and stakeholders tend to share what they have in mind with their colleagues. Chatter has stood on the gap, and supported all of us who want to have a successful conversation with everybody in a company.

Mid Market (51-1000 emp.)
Jul 30, 2019
 Source
Overall Rating:
4.5
Aniket J. avatar
Aniket J.
Software Engineer
Share
"Best software to keep everyone connected"
What do you like best about Chatter?

It helps you to broadcast any news or update easily. It also gives an option to follow employee or colleague or customer and keep self updated with recent news and achievements. Files can be shared easily. One can easily find details about employee/colleague/customer.

What do you dislike about Chatter?

It should suggest groups/people/topics based on the user's profile so that the user can follow and make use of it. Looks bit complicated

What problems is Chatter solving and how is that benefiting you?

Sending updates/news to individuals or groups is solved using Chatter. Message sent to the group on chatter is sent to everyone belonging to that group/domain. Appreciation and publications are made easy using chatter.

Enterprise (> 1000 emp.)
Jul 29, 2019
 Source
Overall Rating:
4.5
Kerry D. avatar
Kerry D.
Sales Operations Manager Emea
Share
"Easy to use and effective "
What do you like best about Chatter?

Eastly create groups and share content with the relevant people

What do you dislike about Chatter?

People can ignore chatter posts perceiving them less important than received an email.

What problems is Chatter solving and how is that benefiting you?

Communicating with the people relevant

Enterprise (> 1000 emp.)
Jul 12, 2019
 Source
Overall Rating:
4.5
SC
Shonda C.
Specialist
Share
"Chatter for a quick reply "
What do you like best about Chatter?

When chattering coworkers we get the email notifications and well as quick back and forth communication about situations.

What do you dislike about Chatter?

Nothing bad at the moment it has been working well and to the point

What problems is Chatter solving and how is that benefiting you?

Alerting clients coworkers about existing communication with clients

Mid Market (51-1000 emp.)
May 29, 2019
 Source
Overall Rating:
4.5
PS
Premjeet S.
Mr.
Share
"Chatter: An Organization's discussion wall"
What do you like best about Chatter?

Right from Welcoming of new employees to achieving any milestone everything can be posted on chatter. You can personally discuss on any topic by posting and know the opinion of everyone from the organization. New projects achievements can also be posted on chatter.

What do you dislike about Chatter?

Nothing as such but sometimes unwanted post are also appeared on chatter but that is the reason it has a mute option.

What problems is Chatter solving and how is that benefiting you?

Currently our organization uses chatter for congratulating for every employees achievements. Welcoming of any new employee going to take on at a respectable post. Our organization is going to take on a new journey, new projects is also posted on chatter and wished for future endeavors.

Mid Market (51-1000 emp.)
May 27, 2019
 Source
Overall Rating:
4.5
Sarah G. avatar
Sarah G.
Account Manager
Share
"Chatter is time saving."
What do you like best about Chatter?

I like the fact that this software has made my work easier, this is because i do not have to send multiple emails to the other employees when i want to pass information but through chatter i just text and they follow the feeds. It is easy to find people because the system organises it in such a way that you can trace what you are looking for easily.

What do you dislike about Chatter?

Sometimes when you are not keen you can miss some information communicated previously, that is when the notification is crowded. One has to be extra careful not to miss the important information sent.

What problems is Chatter solving and how is that benefiting you?

The benefit that Chatter has solved is that of saving time, whereby you do not have to send multiple emails to the co workers through chatter you just send one and it will be visible to all.

Enterprise (> 1000 emp.)
May 20, 2019
 Source
Overall Rating:
4.5
PJ
Prafulla J.
John Wiley
Share
"Chatter"
What do you like best about Chatter?

It is very good application.We can share/post information to friends or who is in our connection.we can chat via the message in chatter.We can store or upload files also on chatter.we can share links,post publicly or privately.also we can make a group.

What do you dislike about Chatter?

In chatter we have faced issue with like and dislike button on chatter. like and dislike button is needed in chatter.for this purpose we had choose customization.with customization we have created two button, like and dislike. Also faced button issue on feed also.

What problems is Chatter solving and how is that benefiting you?

share, chat, post, files uploading.

Small Business (50 or fewer emp.)
Feb 22, 2019
 Source
Overall Rating:
4.5
Ernesto C. avatar
Ernesto C.
Campaign Consultant
Share
"chatter "
What do you like best about Chatter?

coonectivity with other no matter where they are anywhere in the world ,love the file sharing capability,mobile capababilities

What do you dislike about Chatter?

I had issues entering with my password and the support hasn't been up to par .example one day took me ten minutes just to get in

What problems is Chatter solving and how is that benefiting you?

we are to comunicate in effective way which has improved are sales and productivity,im able to shere client files with a click fast

Enterprise (> 1000 emp.)
Feb 01, 2019
 Source
Overall Rating:
4.5
AE
Amalia E.
Sales Leader
Share
"Chatter for Business!"
What do you like best about Chatter?

For me, the best part of Chatter is being able to keep up with the industry. The deals, specials, and even current happenings of the market. We run a 34 casino/hotel industry and keeping up with multiple businesses in many states is easier with this tool. We have a central place to look at when comparing these categories.

What do you dislike about Chatter?

This tool works great, I only wish it was more new-age looking. I think it could be updated little by little to help older people with the transition and help younger people use it more. Also I think if we could make an option to flag feeds that are of high importance that could be useful as well. Thank you for the work done so far, as I say- we use this tool every day, multiple times daily.

What problems is Chatter solving and how is that benefiting you?

We are able to reach out to coworkers and solve individual customer problems or business problems as a whole by using chatter feeds instead of multiple emails daily. That is what makes this tool so effective. Archiving the messages after so long but still making them searchable may be helpful as well so that we can find answers to questions that may have come up in the far past. I think that may be a setting I could be missing though.

Enterprise (> 1000 emp.)
Jan 30, 2019
 Source
Overall Rating:
4.5
RS
Rachel S.
Senior Data Analyst
Share
"Chatter SalesForce Tool"
What do you like best about Chatter?

I like being able to communicate with employees about problems, guests, or situations that are going on without emaling multiple times daily. this is more of a messaging board and it is easy to use as long as you do not miss messages. I like that you can select groups and people to follow on the feeds.

What do you dislike about Chatter?

Sometimes it is easy to miss a chatter notification when you are receiving several per day or at a time. The tool is so easy to use but missing these can be just as easy which can sometimes be frustrating. If there was a way to prioritize from people or group them a certain way as to not miss them that would help a lot. Also some more visuals to make it look more engaging. Make this more interactive like a social networking site and it will be at it's best state.

What problems is Chatter solving and how is that benefiting you?

We use this tool so much within our company and the best portion for us is the management announcement section that is constantly up-to-date. This could be emphasized a little more to show the importance and maybe appear at the top.

Mid Market (51-1000 emp.)
Nov 24, 2018
 Source
Overall Rating:
4.5
KM
Kevin M.
Regional Director, K 12 Programs
Share
"Chatter makes it easy to communicate in-platform"
What do you like best about Chatter?

I like that I can either reply in-platform, or just reply via email to someone's Chatter

What do you dislike about Chatter?

I don't always know if the recipient got my message--I feel like I have to go back and check in to see if someone has replied.

What problems is Chatter solving and how is that benefiting you?

Chatter makes it easier to hold teammates accountable for note-taking in Salesforce

Enterprise (> 1000 emp.)
Mar 24, 2018
 Source
Overall Rating:
4.5
JM
Jesse M.
Claims Learning And Development Specialist
Share
"Chatter Review"
What do you like best about Chatter?

Chatter has allowed us to interact with our peers in a whole new way. Through several initiatives, we have been able to reduce siloing between departments.

What do you dislike about Chatter?

It needs to be easier to integrate into our company website.

What problems is Chatter solving and how is that benefiting you?

Chatter has allowed us to engage associates like never before and remove many of the silos that divided our various departments.

Mid Market (51-1000 emp.)
Dec 26, 2017
 Source
Overall Rating:
4.5
CV
Carlos G. V.
Salesforce & Cpq Project Manager
Share
"Powerful documenting tool"
What do you like best about Chatter?

What I like best is: - Powerful Collaboration tool - Great for documenting information - Its seamless integration with salesforce

What do you dislike about Chatter?

The only thing I dislike is the fact that the communication is not quite real-time but other than that, I really enjoy chatter and find it very useful.

What problems is Chatter solving and how is that benefiting you?

Chatter is a great tool that helps with collaboration within our business users. I used it the most to add all relevant project information and documentation to my different projects. It makes it very convenient and easy to find all relevant information in one central location instead of having to go to multiple places.

Mid Market (51-1000 emp.)
Sep 28, 2017
 Source
Overall Rating:
4.5
NG
Naveen G.
Founder/Ceo
Share
"Great collaboration app "
What do you like best about Chatter?

Allows sharing information within team members working together. Employees can share information and updates via chatter about Opportunities, Customers. Contacts or any other business objects. This leads to improved communication between co-workers. It makes it easier for new employees to see history of customers/opportunities/cases etc

What do you dislike about Chatter?

Key here is adaption. If a culture can be developed where employees share regular updates, then Chatter is a great tool. At some organizations this is not feasible, so Chatter is not useful for such organizations.

What problems is Chatter solving and how is that benefiting you?

Chatter is a great tool for improving Collaboration between employees

Enterprise (> 1000 emp.)
Apr 12, 2017
 Source
Overall Rating:
4.5
Vishal B. avatar
Vishal B.
Senior Manager
Share
"Best Social CRM tool "
What do you like best about Chatter?

- Gets the power of social media to your CRM system. - Simplicity in using. - Features - File sharing, tagging, groups - Ability to create focus communities within the organization - Ability to share SFDC records within the org - Makes CRM more interesting.

What do you dislike about Chatter?

Nothing - I basically have not found a thing that makes chatter not interesting. I think chatter is SFDC's answer to the social enterprise. The product has evolved from the time it was first launched.

What problems is Chatter solving and how is that benefiting you?

- Social enterprise. - Sharing records - Opportunities, Leads, Contacts, Information. - A unified CRM and Social platform. - Social selling.

Enterprise (> 1000 emp.)
Apr 01, 2017
 Source
Overall Rating:
4.5
TO
Terry O.
Client Operations Supervisor
Share
"Chatter - Another Good Communication Tool"
What do you like best about Chatter?

Chatter is very easy and convenient to use. SalesForse integrates its case/contact/account business platform with this tool to use for communication with other's throughout the business. Communications are easily accessible across the entire business.

What do you dislike about Chatter?

Not the best communication tool for all types of interactions. Sometimes it is better to email something but Chatter can still be utilized.

What problems is Chatter solving and how is that benefiting you?

It is a very good tool to use for approvals / escalations / communication across a business without losing communications in an email.

Small Business (50 or fewer emp.)
Oct 25, 2016
 Source
Overall Rating:
4.5
LH
Leigh H.
Product Manager
Share
"Training Manager Chatter Review"
What do you like best about Chatter?

It makes for easy documentation and communication between myself and my coworkers. I like having everything in one place.

What do you dislike about Chatter?

I wish reminder could be sent for chatters that have gone unresponded to after a certain period of time.

What problems is Chatter solving and how is that benefiting you?

Collaboration and communication