BigMarker Reviews & Product Details

I am very impressed by its user interface, since it is worth mentioning that it maintains fantastic characteristics in its great majority, both visually and the speed it acquires once we need to search and know certain points that we don't understand for sure, about the functionalities of this software, since it is quite intuitive, mentioning that its graphics and illustrations, are totally incredible in each of their senses, being one of the qualities that I like the most about this digital server, highlighting that its price is understandable and low, in exchange for great functions.

It would be really wise and very useful that this software will integrate a white label offer, to be able to integrate them to each one of the web sites that we acquire, so as not to present problems of any type, when the members of each organization, must register for the first time, without excluding that another quality of an exorbitant importance, is that this system, allows to transmit different web seminars, in multiple social networks, for a greater flexibility, communication and sale.

We use this system to organize the webinars, which are frequently conducted, to carry out better records and controls of these digital operations, because it has been very helpful to us to make communications and to capture the proportions of business, which are made by this route, without excluding when we go to the internal teachings of the organization, to be aware of each recent update and to properly determine the work that is employed, each individual of the staff that we acquire as a company, in a multiple, easy and remote at certain distances.

- Easy to use interface, intuitive, attractive UX - Lots of opportunities to customize the design: could add our logo, colors, images, etc to the webinar waiting rooms, landing page, and in the live webinar room, along with link backs to our site; when a webinar ends, you could redirect attendees to any website as well - Ability to pre-upload polls and presentations helped everyone feel prepared when they entered the room - Ability to download slides right in the platform - Post-event analytics and stats were valuable and detailed (see #s for unique visitors, attendees, engaged participates, and can download the transcripts from chats/ polls/ and Q&A)

- You can only test the webinar room if you are an admin. They don't provide a "test link" for presenters to go in and experience the software, they also don't have a go-to demo walkthrough for people who would just be presenting; this caused some trouble for our presenters unfamiliar with the platform - Customer service support was just OK, they do not have a number you can call or dedicated resource to contact get quick answers; any email inquires usually took anywhere from 12-24 hours to get a response; However, that is pretty typical with the current climate and we did not have many customer service questions - Webinars do not record automatically, they require pressing a button, if the button is pressed more than once for any reason, the webinar will not record - this happened to us on accident because a computer froze which was disappointing.

Moving events to virtual! I love that the platform doesn't require downloads.

I like that you don't have to download this application. Very convenient for us.The links can also remain active as long as we'd like.

Users have experience a few software crash when using cross platform but the IT are good and very responsive.

Setting up and using this tool via the web and easy distribution for others to access.

The platform is very straight forward, simple to use, and has all the features you could need for hosting your first webinars. The slack integration for automated webinar chat engagement is great. The hosting panel inside of webinars is intuitive and to the point. Their customer support team through the chat box inside the system allows for quick and on the spot help when ever you run into an issue or have a question.

There are some bugs here and there, but their team is quick to fix them. The biggest complaint we have is that automated webinars aren't reordered automatically so unless you go in and trigger the recording, the audience won't get emailed a copy to watch back on their own time later. We solved this issue but uploading the webinar to Vimeo and including the link for it in their automated follow up email. Not ideal, but works for now.

We're able to host live and recorded training sessions for new customers and old customers on new products. We're also able to host larger sales demos and pitches to prospects easily. Being able to provide webinars has opened a lot of doors for us. We haven't used the platform for 1:1 meetings yet, but if the quality is anything like their webinars, then it's probably a great tool for that.

Super feature-rich, fast support that dives deep to solve problems

Some trouble connecting in the early stages

Having meetings and webinars for clients and with colleges

I've used, trialed, implemented a few different software types during my time as a board of directors member in order to find the best video conference software for my team members to use. The nature of our industry is that we're spread out through various universities around the country. This software allowed us to communicate with each other when we needed to.

This software isn't free. And considering that we eventually had to pay for a subscription, I was disappointed in how the support and quality of the video streams were. I would not use this software over something like Google or Zoom, which offer the same services and features to us, but for free.

We have students from all over the USA that need to be able to communicate with each other for the roles they fulfill in residence life and housing organizations. We need to be able to use video conference software to keep everyone up to date on professional development opportunities.

The ease-of-use and the design of the interface is good. It looks very nice, both in the webinar and in the interface with a few exceptions.

Where do I start... Integration issues that say "they'll be fixed asap", I mean the whole reason you pick a software is so it will talk to your CRM or CMS and we constantly have to manually update it. The software literally sent unwanted emails to our entire database when we created new test webinars, and it wasn't a user error... 3 times! I can't get anyone to pick up the phone and call me. Every time I have an issue I'm asking to send a video or a link and then don't hear back from the same person. It's also probably a week before support gets back. Very poor customer service and lots of bugs. Also if you're trying to livestream - forget about it. The video quality is compressed so hard

Trying to solve integration, livestream, widget display, and other issues currently. The benefits are that it works like it should as far as basic functions go. Registration, list recording, reporting and displaying correct info. Forget about it if you want to get fancy with your marketing with this software though. The hard part is there seem to be no others that do all you need. We're tired of paying money for a software and support and getting no real support or quality care.

The customization options are plentiful and gives you an abundance of settings for webinars, emails, design, including the ability to put metatags and search graph descriptions for SEO purposes.

First of all, horrendous customer service. Not only does it take a long time to get a response, but once you get a response, your questions are not even addressed. I've received links to multiple help articles that barely scrape the surface of what I want to achieve, but the support staff makes no effort whatsoever to look at what I want to achieve and address it in a conversation. They seem to be scored based on the numbers of email replies, not actually solving any issues. It gets expensive, and fast. As a small company that wants to own the brand experience, to host the software on a custom domain, you would need to be on an enterprise plan. The number of attendees on the entry tier is low.

Hosting webinars, with lots of options in terms of staying on-brand design-wise.

We used Bigmarker for the better part of a year, and while the backend was user friendly enough, we found ourselves having issues across multiple events.

Unstable, we had issues during multiple events with new features not working and overall stability of the platform

We needed a virtual platform for events.

Nothing, it's bloated with unnecessary features that take up too much space on the interface. It's way too complex for a standard presenter to administer smoothly compared to Zoom screen shares.

Anytime I try to use multiple Chrome profiles, drag and drop different tabs into the screen share monitor, or transition from one Chrome window to another on the screen, it completely freezes and crashes, ruining the entire experience for the audience. This has happened numerous times during my showcase demonstrations leading to a frustrating experience for all involved. The only reason we use this tool is that it has a native integration to one of our products for marketing. I would much prefer to use Zoom for webinars, period.

It's supposed to be used for administering large audience demos of our products. It brings more problems than it solves IMO. I do not see any benefit. It makes presenters look incompetent due to its bugs.

Big Marker looks great on the surface, nice design polish, long list of features.

The buying experience is really poor- you can't talk to someone on the phone- they expect you to understand everything from their trial account. They read the product lead growth book, but they didn't reconcile it with the complexity of their product or their buyer's needs. The problem is that the management UI is so poor, you can't tell how to turn on features or grok how the thing works. Advanced features promised in marketing are really just a complex duct taping of basic features in there. They provide a lot of landing page customization and that's one of their selling points but it falls short quickly- with all kinds of limitations on those landing pages. The end users have to jump through too many hoops to join a basic event and the templates for emails, landing pages etc don't provide enough context for a marketer to understand how to do things well. The dashboard reporting is really poorly designed- the only way to get to the most important information is by downloading an excel file. It's really as if the back end was designed by someone who has never marketed, produced or reported on an event. All of this might be forgivable but the company has lots of technical issues. We put our biggest seasonal event on the platform and the day of it's launch Big Marker started having outages. I contacted support repeatedly- and they never got back to me. After the event, big marker's reporting is missing any data about who did and didn't attend the event. It has been weeks and support hasn't been able to find my data.

BigMarker had the opportunity to be our event platform of choice, but it merely checks the boxes on its most touted features. The reality is, it isn't very good at any one thing.

The pricing is great - but it rarely worked as intended.

Slow customer service, snail-like speed for fixing bugs.

Needed a webinar service for group training for our SaaS