Zoho Desk vs Zendesk Support Suite
Take a look at how Zoho Desk and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
27
- Adobe Connect
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bigin by Zoho CRM
- Bitbucket
- Box
- Calendly
- Clearbit
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoTo Connect
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Workspace
- Grammarly
- Harvest
- Helpdesk
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Jira
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pinecone
- Pipedrive
- RescueTime
- Ring Central
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
- Zoom
Total integrations:
57
- Adobe Connect
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bigin by Zoho CRM
- Bitbucket
- Box
- Calendly
- Clearbit
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoTo Connect
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Workspace
- Grammarly
- Harvest
- Helpdesk
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Jira
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pinecone
- Pipedrive
- RescueTime
- Ring Central
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
- Zoom
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, and Customer Self-Service Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
