Userlike vs Zendesk Support Suite
Take a look at how Userlike and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Userlike scores 4.4 out of 5 from 453 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
30
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Drupal
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Drive
- Google Forms
- Google Sheets
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Jimdo
- Joomla
- LiveAgent
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pipedrive
- PrestaShop
- RescueTime
- Shopify
- Site123
- Slack
- Smartsheet
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
57
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Drupal
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Drive
- Google Forms
- Google Sheets
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Jimdo
- Joomla
- LiveAgent
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pipedrive
- PrestaShop
- RescueTime
- Shopify
- Site123
- Slack
- Smartsheet
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Time Doctor
- Toggl
- Trello
- Twilio
- Wix
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Conversational Support Software.
Company Details
- By Userlike UG
- Located in Cologne, North Rhine-Westphalia, Germany
- Founded in 2011
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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