Supportbench vs Zendesk Support Suite

Take a look at how Supportbench and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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Supportbench Logo

Supportbench

4.9
(80)
Zendesk Support Suite Logo

Zendesk Support Suite

4.3
(5,770)
At a Glance
Supportbench Logo
Supportbench
Pricing not provided by vendor
Zendesk Support Suite Logo
Zendesk Support Suite
Starting at:
$49.00/month
Overview
Supportbench Logo
Supportbench
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Zendesk Support Suite Logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
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Pricing
Supportbench Logo
Supportbench
No pricing information available
Zendesk Support Suite Logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Reviewer's Segments
Supportbench Logo
Supportbench
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Zendesk Support Suite Logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
Supportbench Logo
Supportbench
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Support Suite Logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Supportbench Logo
Supportbench
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Support Suite Logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Supportbench Logo
Supportbench
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Support Suite Logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Supportbench Logo
Supportbench
Total integrations: 16
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Calendly
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Harvest
  • HubSpot
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pipedrive
  • RescueTime
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
Zendesk Support Suite Logo
Zendesk Support Suite
Total integrations: 57
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Calendly
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Harvest
  • HubSpot
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pipedrive
  • RescueTime
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Smartsheet
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
Top Alternatives
Supportbench Logo
Supportbench
See all alternatives
Zendesk Support Suite Logo
Zendesk Support Suite
See all alternatives
Company Details
Supportbench Logo
Supportbench
  • By Supportbench Services Inc.
  • Located in Vancouver, BC, Canada
  • Founded in 2015
Zendesk Support Suite Logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007