Freshdesk Contact Center vs Podium
Take a look at how Freshdesk Contact Center and Podium stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Podium has been rated 4.6 out of 5 from 1534 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile pa... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$289.00
/ month
Standard
$449.00
/ month
Professional
$649.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
58.6%
Mid Market
36.83%
Enterprise
4.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- AccuLynx
- BigCommerce
- Birdeye
- Clio
- Freshdesk
- Freshsales
- Freshservice
- Helpdesk
- HouseCall Pro
- HubSpot
- HubSpot CRM
- Jotform
- MINDBODY
- Nimble
- Pipedrive
- ServiceTitan
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Total integrations:
19
- AccuLynx
- BigCommerce
- Birdeye
- Clio
- Freshdesk
- Freshsales
- Freshservice
- Helpdesk
- HouseCall Pro
- HubSpot
- HubSpot CRM
- Jotform
- MINDBODY
- Nimble
- Pipedrive
- ServiceTitan
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Podium Corporation, Inc.
- Located in Lehi, Utah, United States
- Founded in 2014
