Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Easy to use and very easy Integration. I like also the customers suppport
Nothing, really nothing, Everything is clear and very easy to use.
We were able to solve many request from our clients via chatbot. It helps a lot.
Smartsupp is highly customizable chat. I like the option that I can answer from my phone with their android app. Also the option to see any visitor is useful for me
Needs integration of modern AI with auto answer.
Connects quickly users with our company
Easy and fast to start and use. Very flexible and intuitive.
Till this time nothing that I can mention as big minus.
We are available for our EU customers online.
Working fine & easy to use, bout sometimes have some delay
It's hiding card numbers in chats, Also it doesn't support ticketa
Customers can contact us easily, and it will grow bussiness
Lead Generation function easy integration Number of features
Nothing I love the tool. I like everything about Smartsupp
Lead generation and organising of leads.
Real-time chat with visitors, we can see what customers doing on site and where they stuck, have problem and comuniccate with assistent via chatbot.
We have been using the application for a few days. Mobile app sometimes logout me without warning
Connecting with website users was a challenge and we couldn't get the lead smartly
Que no se requiere saber de programacion para implementar un chat bot a tu pagina web
El idioma, deberia tambien ver en español
ah problemas de contacto con los clientes
možnosť nastavenia automatických správ a privítal by som AI bota
Pre malé e-shopy je cena pomerne vysoká.
Rýchla odpoveď pre zákazníkov, čo zvyšuje úspech dokončenia objednávky.
Very easy to implement, and even easier to use!
The free version is for a limited period, which they do not openly mention in the registration process...
It helps me further connect with my customers.
We were thrilled with the quick integration into our Shopware shop. The support itself from Smartsupp is also very good.
We would love it if we could use our own logo in as a chatbubble.
Our customer service is extremely relieved by the use of Startsupp.
Zaletą jest to że możemy korzystać z aplikacji na komputerze oraz w telefonie czyli kontakt z klientami 24h
Jedyne co mi się nie podoba to, to że klient jak wyjdzie z rozmowy to w żaden sposób nie możemy już do niego dotrzeć.
Odpowiadam klientom na pytania poprzez czas nie każdy chciałby dzwonić zostawiać mi swój numer telefonu i taki sposób mogę przekazać im wiedzę na temat danej sytuacji
Jednoduchost a přehlednost i pro zařátečníky.
Zatim nic. Vše je funkční tak jak má bejt.
Kontakt se zákazníky online.
Before Smartsupp, connecting with website users was a challenge. With Smartsupp's real-time chat, we can now instantly assist visitors, resulting in higher customer satisfaction and improved conversion rates. Smartsupp has truly transformed our website's user connectivity, taking our customer interactions to new heights. This tool has made engaging with our online audience easier and more effective than ever before.
As of now we are not having any difficult situation in any area while using smartupp,its a useful thing for every business.
After using Smartsupp, we have a great advantage in live communication with our website visitors. This gives them a chance to sort out their queries, which leads to conversions.
Very easy and smart service with Android app for my Android
I dont now. For now everithing i awsome,)
Fast reaction and interaction with our costumers
its pretty easy to use, i use it to check how people move on my website, and to realize when we lose clients
i think it could ahve a little more options in the chat box, to mae the structure as you´d like
it helps me to answer faster and make people trust us more
Verwendung der App. Diese ist sehr einfach zu bedienen.
Die Andwendung ist sehr gut. Die Preise für die einzelnen Modell könnten etwas günstiger sein.
Live Chat. Nachrichten von Kunden
Very helpful tool and it was quite easy to learn how to use it. The know-how videos are great and thanks to them I could easily add it to my webshop.
I didnt find anything, but I'm a beginner.
I had a few conversation and it went quite well. We got some feedback to, so it could help us to improve ourself.
It is innovative and really easy to configure and easy to use
Can't see anything. There is nothing to complain
In time conversation and help to the customers
the possibility of immediate communication and connection of Facebook and websites
online communication with the operator. it is not possible to appeal to anyone.
It helps us in immediate communication with the customer
Very easy to install. Perfect app for the phone.
I am only missing connecting to phone calls, whatsapp chat and others that are not included
communication