Slack Pricing Overview

Slack is an easily deployable and adaptable communication and productivity tool to keep your company connected and humming. From an admin perspective, its simple admin UI makes it easy to configure, secure and maintain. For example, do you want to set up SSO? If you're on the correct tier, it's a simple process to integrate via Google OAuth or SAML SSO. From a cost perspective, their fair billing policy is the best billing model I've experienced with a SaaS company. If you're unfamiliar, they will provide credits to you as users become inactive. They monitor the usage activity of users, and once a user meets the criteria for inactive, they credit your account. If you've ever dealt with subscription right-sizing, this is an invaluable approach, as you can feel confident that if you're license projection is off, you'll still get credits for inactivity. From a user perspective, I believe it is intuitive and have witnessed the ease of adoption of it across varying employee backgrounds. In my current company, we have a sizable population of people that have never used Slack before, and the feedback is overwhelmingly positive. It has become their favorite tool amongst the many SaaS tools we've deployed.

Their Enterprise Grid tier is overly priced and not priced for smaller companies. It used to be that Slack only offered the ability to sign a Business Associates Agreement (BAA) on their Enterprise Grid tier. A BAA is imperative for companies that work with Protected Health Information and must comply with HIPAA rules. Smaller companies found it difficult to justify the cost of Enterprise Grid, and the features that came with Enterprise Grid were not helpful to smaller companies. They have changed this model and now offer a less expensive version called Enterprise Select. However, I'm still not a fan of their pricing for Enterprise Grid.

My current company is fully remote and we have staff in 32 states and a few EU countries. Slack forms the connective tissue we need to feel connected. It allows for easy communication between individuals, teams, and the entirety of the company. In addition, it keeps us productive with the multiple integrations we have to easily access Google Docs, approve requests using their workflows, and easily turn a conversation into a meeting via Huddle.

With Slack, I love the ease of talking to customers. For me its like talking with friends or family over other messaging platforms such as facebook. I don't feel like I have to maintain a professional tone and scrutinize every word I type. I believe this leads to a better customer experience overall as the customer can feel like a friend that you are helping out, rather than a tool for you to profit from. I like to think the customer is feeling like they are being heard and valued.

With slakc channels, I least dislike how messages can be missed and there is no visual indication to me that they have been. I can only see by scrolling back. As such, Its easy to miss a complaint or question from a customer among the sea of 100s of messages that keeps getting bigger. This could lead to the customer feeling like they aren't valued and being heard, which I want to avoid at all costs.

Slack eliminates the snail pace of emailing for me. It is there on my phone or laptop and I can reply quickly and easily without the clunkyness of email or the risk of losing what I have spent 30 minutes typing.

Slack is a great tool for any company, big or small. Getting started with Slack is so easy, we love it's ease of use in general. You can create a workspace for your organization and then send out an invitation to the rest of your employees or people in your group to get started. You can also just tell them to log onto the website and use their email and the site will help you find a workplace that applies where you can join. Once you're in, you can download a standalone desktop program or also have the option of running it within a browser. Slack is just the best in terms of personality and in terms of customizing. I love that you can you have multiple channels (chat rooms) they all work on the hashtag base which is great considering you can hashtag within the conversation you're having and it's great to keep track of. You have the ability to direct message team members. You can also customize your own profile image to whatever you want. It definitely allows for team members to be creative and fun! I love that it allows you to add gifs and your own emojis. There are also quite a bit of apps that you can integrate with slack including giphy, onedrive, dropbox, screenhero, salesforce, invision, and so many more. You can also add "bots" which help you set up certain functionality we use the Trello bot where it allows you to create cards within trello using their bot. I love that you can use this as a whole communication tool. You can call team members using the call function. You can share images, files, etc within any conversation window by traditional upload or drag and drop. You have the ability to search for terms within any conversation as well. You have the ability to star "items" basically any message anyone has sent you can star for easy finding later on. There are a lot of keyboard shortcut functionality that makes it very easy to navigate. You're also able to set your status to away, active, working remotely, on vacation or sick. Which is really handy! I love that you can place restrictions on when to get notifications from slack using the "Do Not Disturb" feature.

I'm sure you can figure out how to do this through settings but I know for a fact that I have multiple accounts or profiles based on previous roles I've held that have used slack. I think that it would be helpful to have one set email and then you can disconnect from one team workspace and opt to another so you're not worried about your name still being on some other company's slack workplace later on down the road.

We needed a cost-effective communication tool that everyone feels comfortable in and have used in the past to be able to better communicate within the team. We definitely solved that. The pricing is VERY affordable. There is no way you'll be spending hundreds of dollars here, think about in the $10 range. We have also had trouble with our own phone system and this definitely helps when there are hiccups on that front, we can also use video calling! We've definitely become a more communicative team. We also even use it to just generally chat with each other send funny pictures, etc. It definitely helps our team bond and boosts their productivity and creativity along with just being able to ping each other in a more efficient way.

I consider myself a computer gamer and play games with my friends on a pretty regular basis. We use a very nifty social media/communication tool called Discord, and from the time I picked up Slack I was hooked. It has the same look, feel, and most of the same features that I am already used to in my other program, with the absolutely amazing changes of being rich with work related tools such as file sharing history, etc. I love the layout and the functionality of Slack, along with the socially up to date layout that provides ease of use as it resembles other social tools. The ability to not only share screens but have your partner be able to draw on and make notes on your screen (even taking over your screen if need be) is a huge boon for long distance partnerships, work, and communication.

The pricing schedule of having to subscribe to get more people involved in conversations and rooms is a little off putting for me. Granted, for the boss (who is paying for it) the benefits outweigh the cost, but for an individual who would try to use it...it could get costly quickly. Its ability to screen share effectively also has some issues if you are using more than one monitor, but it is easy enough to work around and isn't a complete deal breaker.

It has a much more stable platform than Skype (which we had used up until this point and it's screen sharing capabilities are second to none. The ability for me to share my screen and allow my partner to draw on it, make notes about it, or even take over the screen directly if necessary is amazing!

I love Slack's ease of internal communication. It easily integrates with many other systems (e.g., previews Google Drive docs and YouTube videos directly within Slack) and allows tagging of relevant people and teams. It is really useful to create public and private channels, as well as direct messaging to others in the organization. Given the organization of the channels and powerful search tool, it is easy to reference previous communications and find resources.

I wish the price point for premium features was cheaper. As a nonprofit organization, we don't have the funding, even with discounted pricing, to get an ROI on paying for the premium subscription. The two features I'd most like access to are access to a deeper archive of previous messages and inclusion of external collaborators in the organizational workspace.

We are using Slack to replace much of our internal team communications. It allows us to communicate more frequently and easily. It is sort of a mix between email and instant messaging. As a remote employee, I feel much more connected to my teammates because of Slack.

I used many applications earlier for official communication but slack was the best app to provide all what i need in one place. channels history always remains, new members can easily view the history. upload files & Screenshots directly without any hassle

some limitation to the free plan, maximum of 10k history messages to view and also the pricing structure is a bite off. they charge per active user per month. it would be better if they can charge by a monthly amount for a group of members then increase the charges for another slap. applying an active member pricing structure is the only issues i had faced.

adding a new member to the same group of conversation and provide a summary of the conversation happened before that person joins, was an extreme hassle. now, once you add a new member will be able to see all history messages in the same group (Channel)

Slack has more options than any other product. Team collaboration features, customizable appearance, and communication flow being at the top of the features that I liked the best.

Price. The price point was the one factor that priced them out to other less featured products. I know you get what you pay for, but the price for slack is well above other products. They offered us a 1-year discount to match what we were paying for HipChat, but after that, it was being raised to what I consider rather unreasonable levels.

This was tested to provide a communication tool for our company.

It’s ability to compartmentalize chats while having users vote to give descriptive feedback through emojis, gyphs, and planted responses

Notification structure and old app feel. It should be modernized with a cheaper data plan and faster, more convenient structure that uses data ai to pick up on personal preferences

Transparent communication and privateness. Clear financial planning progress and feedback