Smartsupp vs Helpshift

Take a look at how Smartsupp and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Smartsupp scores 4.7 out of 5 from 361 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Smartsupp Logo

Smartsupp

4.7
(361)
Helpshift Logo

Helpshift

4.3
(379)
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At a Glance
Smartsupp Logo
Smartsupp
Starting at:
$25.50/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
Smartsupp Logo
Smartsupp
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recording... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Smartsupp
View 5 images
Smartsupp Screenshots
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
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Pricing
Smartsupp Logo
Smartsupp
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Standard
$25.50
/ month
Pro
$60.00
/ month
Ultimate
Contact Us
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Smartsupp Logo
Smartsupp
Small Business
96.95%
Mid Market
2.77%
Enterprise
0.28%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Smartsupp Logo
Smartsupp
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Smartsupp Logo
Smartsupp
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Smartsupp Logo
Smartsupp
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Smartsupp Logo
Smartsupp
Total integrations: 16
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Drupal
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Tag Manager
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Lightspeed Retail
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • PrestaShop
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Webnode
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
Helpshift Logo
Helpshift
Total integrations: 28
  • AppsFlyer
  • Asana
  • Desk.com
  • Dropbox Business
  • Drupal
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Tag Manager
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Lightspeed Retail
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • PrestaShop
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Webnode
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
Top Alternatives
Smartsupp Logo
Smartsupp
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
Smartsupp Logo
Smartsupp
  • By Smartsupp.com, s.r.o.
  • Located in Brno, Czech Republic
  • Founded in 2013
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012