Calculate your Net Promoter Score (NPS) below by providing the number of responses in each category: Promoters, Passives, and Detractors.
Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction. It is calculated based on responses to the question: 'How likely are you to recommend our product/service to a friend or colleague?'
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The formula is: NPS = % Promoters - % Detractors
NPS helps businesses understand their customers' loyalty and satisfaction levels. A higher NPS indicates more satisfied and loyal customers, which can lead to increased customer retention and advocacy.
To improve NPS, businesses can focus on enhancing customer experience, addressing customer feedback, providing excellent customer service, and continuously improving their products or services.